AA Grounded- SABRE Offline

Old Apr 16, 13, 12:30 pm
  #1  
Original Poster
 
Join Date: Jun 2010
Location: Southampton, UK / Houston, USA
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,350
AA Grounded- SABRE Offline

Title says it all. AA flights are grounded as its computer system, SABRE, is offline. Started at about 9:00ET this morning.

Departure boards show on-time for all flights, as a result of the computer system not updating the departure times of the flight. Phone, ticket counter, and gate agents cannot do ANYTHING. No check-in, bag tagging, boarding, NOTHING.

Predicted to last throughout the day.
BA0197 is offline  
Old Apr 16, 13, 12:37 pm
  #2  
FlyerTalk Evangelist
 
Join Date: Dec 2008
Posts: 12,014
*oops*
BingBongBoy is offline  
Old Apr 16, 13, 12:45 pm
  #3  
Original Poster
 
Join Date: Jun 2010
Location: Southampton, UK / Houston, USA
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,350
I think it is safe to say, judging by what is happening here at IAH, that no-one should plan on flying AA today.
BA0197 is offline  
Old Apr 16, 13, 12:45 pm
  #4  
 
Join Date: Dec 2008
Location: Cham CH
Programs: BA Gold
Posts: 1,641
hope ground staff have some good ear plugs and thick skin for the inevitable, but unnecessary, rudeness from pax. Good luck!
heckenhocker is offline  
Old Apr 16, 13, 12:54 pm
  #5  
Original Poster
 
Join Date: Jun 2010
Location: Southampton, UK / Houston, USA
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,350
I have earplugs that automatically deploy on certain conditions:

Anything over 90 decibels,
Drunken pax
People with no sence of urgency



Just getting to work now. The queue at our check-in desks in beyond 300 people here at IAH. Will keep all updated though.
BA0197 is offline  
Old Apr 16, 13, 12:55 pm
  #6  
 
Join Date: Jul 2005
Location: SJU
Programs: DL diamond, Hyatt Globalist, Hilton Diamond, AA EXP, Marriott Gold, Hertz Plat, Avis President
Posts: 1,456
I use sabre and it has been working since 9am this morning. Must be some other systems issue.
chewy3 is offline  
Old Apr 16, 13, 12:56 pm
  #7  
 
Join Date: Nov 2010
Location: MAN/BHX
Programs: ABBA
Posts: 6,026
http://consumerist.com/2013/04/16/am...ry-us-airways/

American Airlines Formally Files To Exit Bankruptcy So It Can Finally Marry US Airways

By Mary Beth Quirk April 16, 2013
Unfortunate timing
paulwuk is offline  
Old Apr 16, 13, 1:50 pm
  #8  
 
Join Date: Apr 2011
Location: The greatest wee nation on earth.
Programs: Iron Maiden FC, GE, Rapidly falling down the Tiers to oblivion.
Posts: 2,601
From AA's facebook page:

Clarification: The issue is with Americanís ability to access its reservations system & not with Sabre. We apologize to Sabre and customers for any confusion.
jcm9000 is offline  
Old Apr 16, 13, 2:19 pm
  #9  
Original Poster
 
Join Date: Jun 2010
Location: Southampton, UK / Houston, USA
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,350
It is looking like we will be grounded for the rest of the day.
BA0197 is offline  
Old Apr 16, 13, 3:05 pm
  #10  
 
Join Date: Jan 2011
Programs: BAEC GGL/CCR, Accor, Hilton, Amex, Tesco
Posts: 313
Wow, lucky I flew yesterday!
clearedforlanding is offline  
Old Apr 16, 13, 3:09 pm
  #11  
 
Join Date: Jul 2011
Location: LHR- ish
Programs: MUCCI, BA Blue
Posts: 4,299
Wouldn't have thought that was even possible. Best of luck BA0197
exilencfc is offline  
Old Apr 16, 13, 3:59 pm
  #12  
FlyerTalk Evangelist
 
Join Date: May 2007
Programs: BA Gold
Posts: 12,048
FACTOID: SABRE stands for Semi-Automatic Bookings and Reservations Environment

Sixth Freedom is offline  
Old Apr 16, 13, 4:42 pm
  #13  
 
Join Date: Nov 2011
Location: Here and there
Programs: BA: CCR / GGL / GFL Marriott: PtFL
Posts: 508
Originally Posted by Sixth Freedom View Post
FACTOID: SABRE stands for Semi-Automatic Bookings and Reservations Environment
Semi-Automatic Business Research Environment
peterrabbit is offline  
Old Apr 16, 13, 4:52 pm
  #14  
 
Join Date: Sep 2004
Location: London
Programs: BA, Hilton Honors
Posts: 211
It looks like it's fixed. http://www.bbc.co.uk/news/business-22177247
m600 is offline  
Old Apr 16, 13, 9:24 pm
  #15  
 
Join Date: Jul 2010
Location: BOS, LAX
Programs: AA EXP MM, UA Plat, SPG Plat
Posts: 3,888
Flew AA today and made it to my destination in one piece! They were great about it - endorsing pax onto other carriers, full refunds, fee-free date changes. You name it, and they basically said "yes".

The exact opposite of that time I was in LHR ticketed separately LHR-JFK, JFK-SFO and BA refused to send me on LHR-SFO nonstop despite there being space (and as a result, forcing themselves to compensate me for a hotel)
DWFI is offline  

Thread Tools
Search this Thread
Search Engine: