Thanks British Airways
Mar 6, 2013, 7:52 am
#1
Original Poster
Join Date: Feb 2011
Programs: BA Gold IHG Plantium Elite
Posts: 66
Thanks British Airways
Would just like to share with you a messgage of thanks to British Airways
Was scheduled recently for a family holiday to PLS ( Turks & Caicos) and unfortunatley my teenage son suffered medical compications post surgery after his brain tumour was removed.
He was travelling on a non refundable WT+ ticket and on contact with British Airways they were incrediable and extremlely helpful in offering a full refund on my son's ticket .
A massive thank you to British Airways at a difficult time for us.
I am also pleased to say that my son is doing well thanks to some wonderful surgeons at Kings College.
Was scheduled recently for a family holiday to PLS ( Turks & Caicos) and unfortunatley my teenage son suffered medical compications post surgery after his brain tumour was removed.
He was travelling on a non refundable WT+ ticket and on contact with British Airways they were incrediable and extremlely helpful in offering a full refund on my son's ticket .
A massive thank you to British Airways at a difficult time for us.
I am also pleased to say that my son is doing well thanks to some wonderful surgeons at Kings College.
Mar 6, 2013, 8:04 am
#3
Join Date: May 2012
Location: Munich, Algarve, Sussex or S.F Bay Area
Programs: Mucci, BA Gold, A3*Gold, AA Plat, HH Gold, IHG Plat Amb, Marriott Plat
Posts: 4,194
Heartwarming news on your son. Puts everything else in perspective. Even the refund. Hopefully you can still have that holiday at a more convenient time.
Mar 6, 2013, 8:16 am
#4
Join Date: Jan 2012
Location: London, UK
Programs: BA gold, *A gold, SPG silver, HHonors gold
Posts: 1,438
Would you have been flying if the recovery had been uncomplicated? It seems like a very risky booking to me. Or was the whole admission unplanned? Anyway, glad it all ended well (son>flights)
Mar 6, 2013, 9:48 am
#5
Join Date: Jan 2009
Location: Near Edinburgh
Programs: BA Silver
Posts: 9,034
All the best to you and your family msstendring. Glad to hear your son is doing well.
BA can be brilliant at times like this. We had to cancel our holiday last year after our daughter had a spinal operation. Thankfully, she is almost now fully recovered, though does now have 8K worth of titanium in her back..
Our booking was a redemption using a companion voucher and BA kindly extended the validity of the voucher so we could book the same holiday for this year.
Its things like that that make me continue booking with BA.
BA can be brilliant at times like this. We had to cancel our holiday last year after our daughter had a spinal operation. Thankfully, she is almost now fully recovered, though does now have 8K worth of titanium in her back..
Our booking was a redemption using a companion voucher and BA kindly extended the validity of the voucher so we could book the same holiday for this year.
Its things like that that make me continue booking with BA.
Mar 6, 2013, 9:52 am
#6
FlyerTalk Evangelist
Join Date: Dec 2001
Location: A metal nomad
Programs: Mucci des Delices Exotiques,Order of the Platinum Hairbrush,Her Royal Diamond
Posts: 23,774
Glad that your son is better, there is nothing worse than seeing one's child suffer.
And same to your daughter Paralytic..
And same to your daughter Paralytic..
Mar 6, 2013, 10:21 am
#7
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285