Cancelled reward: Avios refund time
Jan 19, 2013, 10:46 am
#2
Join Date: Oct 2012
Location: England
Programs: BA Lifetime Gold, UA Premier Platinum
Posts: 389
Recently both times I've cancelled the Avios have been refunded within minutes. Once online, once on the phone.
Some people have referred to having to fill in online cancellation claims, with a resulting delay. But I've never had one of those.
Some people have referred to having to fill in online cancellation claims, with a resulting delay. But I've never had one of those.
Jan 19, 2013, 10:49 am
#3
Join Date: Oct 2004
Location: London
Programs: MUCCI; BAEC Lifetime Gold; Marriott Bonvoy Emeritus Titanium; Hertz#1, Avis President’s Club
Posts: 3,214
Jan 19, 2013, 11:41 am
#5
Join Date: Dec 2007
Location: UK
Programs: British Airways Gold Virgin Atlantic Gold
Posts: 34
I cancelled an Avios flight in October and the miles and money credited immediately, however I had to cancel next months Avios flights (grrr) and after 10 days nothing had refunded so I called BAEC and the agent manually refunded the Avios and said the money for the taxes etc could take up to 8 weeks! I think I will call again when the snow has cleared - guess they wil be a little busy right now. The strange thing is when I cancelled in October everything did refund at once but now it's dragging on.
Jan 19, 2013, 6:03 pm
#7
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,380
Jan 19, 2013, 6:41 pm
#8
Join Date: Jan 2012
Location: Northumberland
Posts: 151
Prior to about six months ago, when I cancelled redemption bookings, Avios and cash used to be refunded automatically. Very efficient. However, since around last September, things have not been smooth. On cancellation, Avios have been credited but not cash. At other times, cash has been credited but not the Avios points. And at other times, neither Avios or cash. A quick call to BA in Bremen rectifies things every time though.
Now, I no longer cancel bookings but just shift their dates online. Much less hassle. As long as I need to be in the future somewhere that I was supposed to be prior to then ;-)
Now, I no longer cancel bookings but just shift their dates online. Much less hassle. As long as I need to be in the future somewhere that I was supposed to be prior to then ;-)
Last edited by abitwild; Jan 19, 2013 at 8:26 pm
Jan 19, 2013, 7:24 pm
#9
Suspended
Join Date: Oct 2011
Location: Her Majesty's United Kingdom
Programs: BA Gold, BA Lounge Rats, BA Audit Survivors, CW Kitchen Defender, CX Noodle Connoisseurs Club
Posts: 5,955
Is it only the dates you can change?, or can you change destination too providing it's in the same price band?
Jan 19, 2013, 8:00 pm
#11
Join Date: Jan 2012
Location: Northumberland
Posts: 151
Online, you can only change the date or time, not the destination. Also, I now always book redemption flights with a "stopover" in London, even if I am connecting on the same day. Downside: minimum connection time is 100 minutes. Upside: both segments can be rebooked individually.
Last edited by abitwild; Jan 19, 2013 at 8:23 pm
Jan 19, 2013, 8:14 pm
#12
Join Date: Oct 2009
Location: Sunshine State
Programs: BA Silver; VS Gold; HHonors Diamond; Amex Centurion; IHG Platinum; Club Accor Platinum; TfL Oyster.
Posts: 674
Recent Avios reward cancellation by Mrs tooblue:
Cancelled: 22/11/12
Refund to card: 30/11/12
Avios reinstated: 17/01/13
Cancelled: 22/11/12
Refund to card: 30/11/12
Avios reinstated: 17/01/13
Jan 19, 2013, 9:45 pm
#13
Join Date: Jan 2005
Programs: BA Gold, AA Lifetime Gold 1.8mm, IC Spire Ambassador, Hilton Diamond, SPG Gold et al
Posts: 4,350
BA have been pretty good when I've cancelled and within a few days (sometimes sooner) I've had the points reinstated and a refund to my card.
Cash refunds for cancellations are, however, a very different matter.
Cash refunds for cancellations are, however, a very different matter.
Nov 4, 2013, 4:14 pm
#14
Join Date: Dec 2009
Location: YYC - not the centre of the universe
Programs: AC*S100K 1MM, LH FTL, Hyatt Globalist, Accor Plat
Posts: 4,768
Didn't figure that one out. 