(Slightly OT) How an airline's customers can benefit from Social Media for CS.
Aug 15, 2012, 1:25 am
#316
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Neil
Aug 15, 2012, 1:26 am
#317
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Aug 15, 2012, 2:47 am
#318
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They're very patient. Especially with commuters that can be annoying (such as myself). Unfortunately they're mostly beholden to the woeful performance of Network Rail but that's for another discussion !
Aug 15, 2012, 4:14 pm
#319
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(Slightly OT) How an airline's customers can benefit from Social Media for CS.
http://www.economist.com/blogs/gulliver/2012/08/southwest-and-facebook
For what it's worth of course.
For what it's worth of course.
Aug 15, 2012, 4:48 pm
#320
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I didn't follow this thread as the title looked very boring - but now having read through some of it - and having had a look at the BA twitter feed, I would say that airline's customers probably won't benefit from social media for CS.
The BA twitter feed is just drivel, they'd be as well having a robot answering tweets based on the heuristics of the tweet for all the good any of the replies are.
I never got twitter and don't appear to be missing out - but Bradley Wiggins reply to Piers Morgan was very funny
The BA twitter feed is just drivel, they'd be as well having a robot answering tweets based on the heuristics of the tweet for all the good any of the replies are.
I never got twitter and don't appear to be missing out - but Bradley Wiggins reply to Piers Morgan was very funny
Aug 15, 2012, 5:43 pm
#321
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I didn't follow this thread as the title looked very boring - but now having read through some of it - and having had a look at the BA twitter feed, I would say that airline's customers probably won't benefit from social media for CS.
The BA twitter feed is just drivel, they'd be as well having a robot answering tweets based on the heuristics of the tweet for all the good any of the replies are.
The BA twitter feed is just drivel, they'd be as well having a robot answering tweets based on the heuristics of the tweet for all the good any of the replies are.
Aug 16, 2012, 2:05 am
#322
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I guess this sums it up nicely
" You might think that the importance of social media to KLM will make us forget about other forms of communication. Don’t worry, we’ll continue to answer the phone."
" You might think that the importance of social media to KLM will make us forget about other forms of communication. Don’t worry, we’ll continue to answer the phone."
Aug 16, 2012, 2:16 am
#323
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"You might think that the importance of social media to BA will make us forget about other forms of communication. Don’t worry, we’ll continue NOT to answer the phone."
Aug 16, 2012, 4:43 am
#324
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We will make sure our social effort will be as effective as our current customer service.
Draw your own conclusions.
Sep 4, 2012, 7:35 am
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They're very patient. Especially with commuters that can be annoying (such as myself). Unfortunately they're mostly beholden to the woeful performance of Network Rail but that's for another discussion !
Sep 4, 2012, 8:10 am
#326
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(I would be surprised if you believed yours to be some sort of victory argument to be honest)
Sep 4, 2012, 8:49 am
#327
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I get spam for banks that I don't have any accounts with, or credit cards.. And I at times I have even gotten spam from the UN... And let's not mention Nigeria.
Sep 30, 2012, 4:19 am
#328
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For anyone who is still interested. And no, I did not write it.
http://mashable.com/2012/09/29/socia...tomer-service/
http://mashable.com/2012/09/29/socia...tomer-service/