To the purser on BA569...
Mar 28, 2012, 1:07 pm
#1
Original Poster
Join Date: Mar 2008
Location: Brick Lane... much better than smelly Shoreditch!
Programs: BAEC, Blue for now.
Posts: 807
To the purser on BA569...
To the purser on BA569, Monday evening from Linate...
My word you're good at your job!
You clearly love being crew for no one can fake the levels of warmth and kindness you showed.
At every single interaction with a passenger you managed to find something personal to give... You intuitively knew who wanted to joke (and an extra gin or two left!) and who preferred a more standoffish approach.
With Club back to the exit rows you still managed towels, drinks, top ups, dinner orders, bread, top ups.... Etc... People that had finished did not need to wait for trays to be cleared... Those of us that were lingering over dinner where plied with further bottles of wine. Everything was done when the passenger wanted or needed it... Descent started but the service continued (my god I almost drowned in Baileys!).. I never once had to ask for anything because you always offered first!
Watching you manage the cabin was a delight... And your colleague was equally as impressive!
A well done has been sent to BA... AnD if I ever work out how to link photos I might do a trip report... But you deserve special mention... I was seriously very impressed... And staggered into T5C with a very satisfied grin!
My word you're good at your job!
You clearly love being crew for no one can fake the levels of warmth and kindness you showed.
At every single interaction with a passenger you managed to find something personal to give... You intuitively knew who wanted to joke (and an extra gin or two left!) and who preferred a more standoffish approach.
With Club back to the exit rows you still managed towels, drinks, top ups, dinner orders, bread, top ups.... Etc... People that had finished did not need to wait for trays to be cleared... Those of us that were lingering over dinner where plied with further bottles of wine. Everything was done when the passenger wanted or needed it... Descent started but the service continued (my god I almost drowned in Baileys!).. I never once had to ask for anything because you always offered first!
Watching you manage the cabin was a delight... And your colleague was equally as impressive!
A well done has been sent to BA... AnD if I ever work out how to link photos I might do a trip report... But you deserve special mention... I was seriously very impressed... And staggered into T5C with a very satisfied grin!
Mar 28, 2012, 3:22 pm
#5
Join Date: Oct 2010
Location: BRU
Programs: BA Gold
Posts: 518
BBB you often meet real stars on Eurofleet but I think it's easier for those crews on Worldwide to 'show off' with the enhanced sevice that's on those services.
I do love CE when the abandon the trolleys and do everything by hand.
I do love CE when the abandon the trolleys and do everything by hand.
Mar 28, 2012, 3:31 pm
#6
Join Date: Sep 2007
Location: France
Programs: MUCCI, BA LTG/GGL/CCR, AF PLAT, ETHIHAD AND LH USELESS PLASTIC
Posts: 2,063
Me too... had a great MF purser (well, whatever they are called) in CE the other day on TLS-LHR - very much as the OP describes but come LHR-SIN-SYD just after in CW the story was different. Perfectly run of the mill service, neither friendly nor unfriendly but crucially, no sign of the CSD and her ipad on either of these long sectors.
What a missed opportunity to give top tier BAEC members a welcome back.
I think it's amazing that we hear on FT that this is now supposed to be part of the routine - or at the very least encouraged - and yet so many CSDs just can't be bothered!
What a missed opportunity to give top tier BAEC members a welcome back.
I think it's amazing that we hear on FT that this is now supposed to be part of the routine - or at the very least encouraged - and yet so many CSDs just can't be bothered!
Mar 28, 2012, 4:26 pm
#7
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Some SH pursers really are fantastic. I've been amazed to see the level of personalised service some are able to deliver on extremely short flights like LHR-AMS in packed CE cabins.
Sounds like you got one of the really great 'uns. Please send a well done via ba.com to recognise their brilliance!
Sounds like you got one of the really great 'uns. Please send a well done via ba.com to recognise their brilliance!
Mar 28, 2012, 4:42 pm
#9
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
What a delightful read - and so heartening. There are days when I really think that we can please nobody and here you have someone who gives of themselves and no one can ask more than that. We cannot instil this in any training School as this sort of service comes from the heart. It sounds as though you had an absolute star - and you are a :-: as well for writing to BA and telling them.
Mar 28, 2012, 11:16 pm
#11
Join Date: Apr 2008
Programs: Lord OPebble - Mucci of the Hour. Diamond Class MUCCI.Chevalier du Circle Intime de Pucci
Posts: 7,088
