AA cancelled flight & award booking made on BA
Feb 12, 2012, 1:47 pm
#1
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AA cancelled flight & award booking made on BA
Hello
I made award reservations via BA on AA from DFW to Mazatlan (in Oct of last year) for June 2012. I logged onto my ba account yesterday and found out AA had cancelled those flights. I called BA and the agent told me that AA now flies to Mazatlan only on Saturdays. My original departure was Friday. She attempted to rebook me but then said that the Saturday flight was sold out. I asked what were my options and she said only a refund of my miles and taxes. I looked on AA today and that Saturday flight is not sold out. If you have any advice, please let me know. Thank you!
I made award reservations via BA on AA from DFW to Mazatlan (in Oct of last year) for June 2012. I logged onto my ba account yesterday and found out AA had cancelled those flights. I called BA and the agent told me that AA now flies to Mazatlan only on Saturdays. My original departure was Friday. She attempted to rebook me but then said that the Saturday flight was sold out. I asked what were my options and she said only a refund of my miles and taxes. I looked on AA today and that Saturday flight is not sold out. If you have any advice, please let me know. Thank you!
Feb 12, 2012, 1:57 pm
#2
Join Date: Nov 2010
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Hello
I made award reservations via BA on AA from DFW to Mazatlan (in Oct of last year) for June 2012. I logged onto my ba account yesterday and found out AA had cancelled those flights. I called BA and the agent told me that AA now flies to Mazatlan only on Saturdays. My original departure was Friday. She attempted to rebook me but then said that the Saturday flight was sold out. I asked what were my options and she said only a refund of my miles and taxes. I looked on AA today and that Saturday flight is not sold out. If you have any advice, please let me know. Thank you!
I made award reservations via BA on AA from DFW to Mazatlan (in Oct of last year) for June 2012. I logged onto my ba account yesterday and found out AA had cancelled those flights. I called BA and the agent told me that AA now flies to Mazatlan only on Saturdays. My original departure was Friday. She attempted to rebook me but then said that the Saturday flight was sold out. I asked what were my options and she said only a refund of my miles and taxes. I looked on AA today and that Saturday flight is not sold out. If you have any advice, please let me know. Thank you!
Feb 12, 2012, 5:16 pm
#3
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As this trip was booked with Avios / BAEC, questions about it are better asked on the BAEC Forum,where members will undoubtedly be better informed about what to do next. /Moderator
Feb 12, 2012, 6:15 pm
#4
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I'm guessing you spoke to the US BAEC. I've heard bad things about them.
Call back, ask for a supervisor and ask them to rebook you on the Saturday flight, which clearly has availability. Be nice about it, but don't take no for an answer.
Call back, ask for a supervisor and ask them to rebook you on the Saturday flight, which clearly has availability. Be nice about it, but don't take no for an answer.
Feb 12, 2012, 7:46 pm
#5
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There might not have been any award seats available on the flight in question even though AA showed them as being available.
Yes the OP should phone again and ask to speak to a supervisor. AA will have to open up an award seat for the OP to be rebooked into. If they don't then a refund is due or rebooked on another date when there are award seats available.
Feb 12, 2012, 7:56 pm
#6
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Have you tried calling AA to see if they will change the ticket to Saturday for you? In other words, do you still have a ticket? If so, maybe the airline that cancelled the flight can help you sort it out. If AA sends you back to BA, then the advice given above is good but maybe AA can change it for you as the operating carrier.
Feb 12, 2012, 8:55 pm
#7
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In this case pax can be rebooked even if no award seats are open.
"Sold out" literally means every seat on the plane has been sold.
Feb 12, 2012, 9:10 pm
#8
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You can also have situations where more seats are released later due to change in cicumstances - bookings canceled/changed, people moved onto other services, etc.
Also keep in mind availability can vary by location. It could be that in the system person A is using from X, there is nothing available, but person B using system Y is seeing 1 seat remaining etc.
Feb 12, 2012, 11:56 pm
#9
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If the flight was within 2 weeks, I believe BA would re-book the ticket into a revenue bucket if no award seats were available. However, given its further away, they will just offer a refund.
I booked an award ticket on IB for next week which was cancelled due to the pilots strike. BA have re-routed onto the direct BA flight even though there were no award seats available and Y was nearly sold out (Y4, B0, M0).
I booked an award ticket on IB for next week which was cancelled due to the pilots strike. BA have re-routed onto the direct BA flight even though there were no award seats available and Y was nearly sold out (Y4, B0, M0).
Feb 13, 2012, 2:58 am
#10
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That's pretty much it. If it were a BA operated flight BA could have shown some goodwill and rebooked into a revenue fare bucket. However, since it is an AA flight and the departure is not within 2 weeks a refund is the only option if no award seats are available. Only AA can do something in this situation but it probably won't touch a BA issued ticket.
Feb 13, 2012, 5:08 am
#11
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I can well imagine a US based agent using the term "sold out" when finding all award space gone on a certain flight gone.
Feb 13, 2012, 5:16 am
#12
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US based? These words sound snotty to me.
Feb 13, 2012, 6:52 am
#14
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Thanks for all of your advice. I really appreciate your help!
I am going to try to talk to the BA supervisor 1st.
I don't need or want any other date than the Saturday flight (the day after the original flight) since we are meeting family there for a family reunion.
I am going to try to talk to the BA supervisor 1st.
I don't need or want any other date than the Saturday flight (the day after the original flight) since we are meeting family there for a family reunion.
Feb 13, 2012, 7:00 am
#15
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