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Rant: upgrading upgrades and Executive Club customer service

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Rant: upgrading upgrades and Executive Club customer service

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Old Jan 12, 2012, 5:01 am
  #46  
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Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
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Originally Posted by Post Scriptum
Well, at the BP check at T5 happy surprise waited, me and my gf were upgraded to Club (upgrade authorized by SS was printed in the new BP..I doubt the german version...). So obviously upgrade was possible after all, now I just wait whether they took my Avios (no problem for me) or was this a good will gesture.
That must have been very pleasing! I had been wondering whether, once they had confirmed for themselves that you'd been given duff information, they would do something like this for you to repair the goodwill. I'm very glad that it all worked out in the end.
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Old Jan 12, 2012, 7:08 am
  #47  
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Join Date: Oct 2011
Location: Her Majesty's United Kingdom
Programs: BA Gold, BA Lounge Rats, BA Audit Survivors, CW Kitchen Defender, CX Noodle Connoisseurs Club
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Originally Posted by Post Scriptum
Nevertheless, well played by BA, though maybe the surprise-upgrade wasn't really the best (a good way definately, I do see the strategy behind this) way to handle the situation, which was at least partly my own fault.

So, thank you BA.
Excellent result, but would have been nice if they had told you beforehand. ^ to BA

How full was Club on the flight?

Did you get "special" service onboard?
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