Warning: Miles currently are not credited back due to Avios
Oct 30, 2011, 7:26 am
#1
Original Poster
Join Date: Feb 2010
Location: BRU
Programs: LH FTL; A3*Gold
Posts: 311
Warning: Miles currently are not credited back due to Avios
Saturday (29 Oct.) I cancelled my award reservation (with EC USA).
The miles have not been credited back instantly as I was told (I need to make another award reservation, so I need these miles badly).
Called today (30 Oct) to be told that all cancelled awards credits are on hold until further notice because the system is being prepared for the Avios program. Nothing can be done about this because "it's a computer system".
The miles have not been credited back instantly as I was told (I need to make another award reservation, so I need these miles badly).
Called today (30 Oct) to be told that all cancelled awards credits are on hold until further notice because the system is being prepared for the Avios program. Nothing can be done about this because "it's a computer system".
Last edited by AVSA; Oct 30, 2011 at 7:31 am
Oct 30, 2011, 8:05 am
#5
Join Date: Feb 2010
Location: London
Programs: BA GGL (for now) and Lifetime Gold, Marriott fan thanks to Bonvoy Moments
Posts: 5,115
Sounds like a lame excuse - I've had delays in the past when it hasn't been an IT issue like that - just a case of it being caught in the system generally. But also having issues with ba Amex transfers, maybe non-avios related glitches aren't being addressed as quickly as usual as they finalise preparation for the switch. Speculative, but more likely I'd have thought
Would seem crazy to create a 2 week backlog deliberately, but a two week period where occasional glitches get backlogged doesn't seem as crazy
Would seem crazy to create a 2 week backlog deliberately, but a two week period where occasional glitches get backlogged doesn't seem as crazy
Oct 30, 2011, 8:29 am
#6
Join Date: Jan 2007
Location: Oxfordshire, UK
Programs: BAEC Silver, IHG & Accor Plat...
Posts: 734
Oct 30, 2011, 8:48 am
#7
Join Date: May 2008
Location: Berkshire
Programs: BA Lifetime Gold, GGL/CCR, Hilton Diamond, Accor Plat, Pucci Fan Club
Posts: 1,779
Interesting. I flew to DXB last week and haven't had the miles or TPs credited yet which is unusual for BA. I was going to wait a few weeks before calling BA. No one else in my party has had their miles credited either.
Oct 30, 2011, 9:10 am
#8
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
I flew to JFK on Tuesday on BA followed by AA flights to DFW and DEN on Wednesday and Thursday and all miles and TPs have been credited to my BAEC account.
Oct 30, 2011, 9:14 am
#9
Original Poster
Join Date: Feb 2010
Location: BRU
Programs: LH FTL; A3*Gold
Posts: 311
As far as I understand the issue is the credit back to the account of miles for cancelled award bookings.
Oct 30, 2011, 9:35 am
#10
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
My MFU since two weeks has not posted. Same thing happened for MFU late September. The September MFU did not post correctly as usual. I called in 4 days later and 1 day after it had posted with correct miles and points.
The last MFU I called 5 days after the return flight (2 weeks ago) and BAEC said it will be done asap. A week later, still nothing. I called again last Thursday and it still has not posted. Coincidence? Probably same issue as OP is mentioning. BA, what is going on here?
The last MFU I called 5 days after the return flight (2 weeks ago) and BAEC said it will be done asap. A week later, still nothing. I called again last Thursday and it still has not posted. Coincidence? Probably same issue as OP is mentioning. BA, what is going on here?
Oct 30, 2011, 9:49 am
#11
Join Date: Nov 2008
Posts: 469
I also had to cancel and rebook an award flight recently and ran into exactly the same problem with a delay in the miles being credited. In the end I contacted the call center and spoke to a very nice lady who spoke to her boss and then her bosses boss and eventually managed to get the miles credited so I could rebook (took about 30mins of holding on the phone). It definitely looks like the automated system is not right now working as it normally does.
Oct 30, 2011, 10:13 am
#12
Join Date: Aug 2007
Location: glasgow
Programs: ba lifetime gold, MAS gold, hhonors gold
Posts: 723
similar thing happened to me today - a cancel and rebook situation - the agent couldn't credit the miles and two for one but went ahead and did the booking anyway - my new booking is now confirmed on BA.COM and no doubt the miles etc will be sorted out eventually.