Issues, bugs and glitches on ba.com website [2025] [Please keep thread clutter-free!]
Nov 1, 2025 | 12:36 pm
#1141
Join Date: May 2021
Location: Santa Cruz, CA
Programs: AA, BA, VS
Posts: 56
The main web site login worked for a few days and now even that is not working.
Nov 1, 2025 | 2:09 pm
#1142
Join Date: Dec 2020
Programs: OneWorld
Posts: 21
Avios part payment defective in 4 of 5 channels
I just ran through five channels before being able to book a flight and knock a few quid off with Avios. Android app: Functionality missing despite being logged in. Mobile BA.com: Ditto. Full web site: Ditto. Gold line: Agent hit a defect trying to apply the discount and reported this himself. Finally... iOS app: Works. What a mess.
Nov 1, 2025 | 2:09 pm
#1143
Join Date: Nov 2024
Programs: BA GGL
Posts: 23
Just booked a flight to the US in February - every page is new design. None of my saved passport information applied to the booking and there seems to be no where to add a KTN or any of the required address details for the US. There also appears to be no where to update contact information either. I think the only thing that is possible is changing seats.
Nov 2, 2025 | 2:43 am
#1144
Join Date: Nov 2018
Location: London
Programs: BA Silver, Marriott Titanium (LTG), LH Senator, Hilton Gold
Posts: 1,419
Has there been a way to book using eVouchers on the new style website yet? I still have to try and use another browser to force the flight selection to go to the old version so I can enter a voucher number.
Nov 2, 2025 | 6:02 am
#1146
Join Date: Jan 2007
Posts: 5,086
Nov 2, 2025 | 7:28 am
#1147
Join Date: Jul 2023
Posts: 29
Just had an e-mail to say a connecting flight was cancelled and they had rebooked me onto a flight that leaves before my first flight arrives . Tried manage my booking and got the " we are experiencing technical difficulties please try later " message . Happy days !
Nov 2, 2025 | 2:38 pm
#1148
Join Date: Jan 2017
Location: London UK
Programs: BA Gold Guest List & GfL, Accor Gold, Hilton Diamond, Avis Presidents Club
Posts: 359
I was having problems just now so I tried using the multi-city search, just entering details for a simple return flight. That kept the flight selection on an old style page, and then took me to a page to add the voucher details. All worked fine, unlike the link on the home page to book using e-voucher.
Nov 3, 2025 | 10:13 am
#1151
Join Date: Sep 2011
Location: BHD
Programs: BA Executive Club Bronze /SK EB Gold
Posts: 856
Nov 3, 2025 | 10:17 am
#1152
Join Date: Apr 2020
Location: UK
Programs: BAC Gold
Posts: 226
Nov 5, 2025 | 11:30 am
#1154
Join Date: Oct 2008
Location: Helsinki
Programs: BA Gold
Posts: 428
I am trying to book HEL-LHR-HKG thorugh ba.com. I get all the flights, but before payment get massage that HEL-LHR does not have business and will be in economy. Simillar happens with OTA booking and some random test bookings to U.S. Obviously HEL-LHR is codeshare with Finnair and it has business class. Is this a IT glitch or does not BA sell business class anymore on Finnair codeshare flights? Singlle sector HEL-LHR is bookable in business.
Nov 5, 2025 | 11:47 am
#1155
Join Date: Aug 2006
Location: Switzerland
Posts: 2,692
I have the same issue when I check BA flying with them to HKG then onward on Cathay. Often, the onward flight on Cathay drops into Economy, although picking another flight combination can resolve it (obviously, at different times).
It's all academic for me though, as BA consistently prices itself around 1K - 2K more than just flying Cathay the entire way. I only check out of nostalgia 😁 (well, if pre-2020 counts as nostalgia).
It's all academic for me though, as BA consistently prices itself around 1K - 2K more than just flying Cathay the entire way. I only check out of nostalgia 😁 (well, if pre-2020 counts as nostalgia).