Pre-travel Support-WOW!!!!!!
Jul 23, 2009, 9:18 am
#1
Original Poster
Join Date: Dec 2006
Posts: 339
Pre-travel Support-WOW!!!!!!
Just had my first experience of calling pre-travel support and all I can say is WOW! Called and explained that I was looking to get a flight from EDI to CPH but as yet there was no award seats and could I be placed on a waiting list. He said he'd just check with inventory management and 2 mins. later he was taking my credit card details...superb service; fast, polite and efficient...5 stars from a super happy silver.
Flight has just been ticketed 10 mins. Later! Still waiting for the cph-isg flight to be done though.....
Flight has just been ticketed 10 mins. Later! Still waiting for the cph-isg flight to be done though.....
Last edited by peter10; Jul 23, 2009 at 9:31 am Reason: Update
Jul 23, 2009, 2:49 pm
#7
Join Date: Apr 2006
Location: MAN
Programs: F
Posts: 2,898
Soon a call to Pre-Travel Support will start with the following pre-recorded menu options:
You will only get through to PTS if you answer YES to all three questions.
"Have you tried phoning the special Diamond Club line, where you can talk to a highly trained personal premium concierge to book your trip?"
"Ok, did you try phoning and back and asking for a supervisor?"
"Did you end up crying or screaming with rage?"
"Ok, did you try phoning and back and asking for a supervisor?"
"Did you end up crying or screaming with rage?"
Jul 24, 2009, 1:23 am
#8
Join Date: Jul 2006
Programs: SQ-PPS+8, BA-Mucci Diamente, Mucci Siegneur des Bains Chauds
Posts: 2,286
Tricky
You see the OP would have got nowhere with Pune on this one, so they were right to go to Pre Travel Support.
That said
we don't want them overloaded so when LX go from seven days a week to PVG down to five, your F seat is cancelled, and you were connecting onto NZ in J down to AKL, you end up not being able to get through to them. Heaven knows in a situation like this you would need them and not Pune.
You see the OP would have got nowhere with Pune on this one, so they were right to go to Pre Travel Support.
That said
we don't want them overloaded so when LX go from seven days a week to PVG down to five, your F seat is cancelled, and you were connecting onto NZ in J down to AKL, you end up not being able to get through to them. Heaven knows in a situation like this you would need them and not Pune.
Jul 24, 2009, 4:13 am
#9
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Pune does have a special rebooking team who are not too bad, for the most part, so escalating to PTS unnecessarily is perhaps not a good thing - if it gets out of hand, access could be restricted.
Jul 24, 2009, 4:32 am
#10
Join Date: Mar 2005
Posts: 1,121
Jul 24, 2009, 7:07 am
#11
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
Plenty of us have been waitlisted via Pune and got the seats in the past, sure you may have to wait a few hours/a day but it does work. The only thing here is the OP hasn't said when the flights were for so if it was a short notice thing (Which it doesn;t appear to be) then fair enough but if it's a long way off, I don't agree it was right to bother pre travel support with this, it could have been handled in Pune.
Jul 24, 2009, 7:24 am
#12
Join Date: Mar 2008
Location: GLA
Programs: BD (in memoriam), BA
Posts: 1,359
I suspect that, as the request was from a BD*S, the ICC would have just said "sorry sir, it's not possible". It has worked out well for the OP, but I agree that the good people of Donnington Hall should be used sparingly, so that they are there when you really need them...
Jul 24, 2009, 10:50 am
#13
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
I suspect that, as the request was from a BD*S, the ICC would have just said "sorry sir, it's not possible". It has worked out well for the OP, but I agree that the good people of Donnington Hall should be used sparingly, so that they are there when you really need them...
