Help with redemption
Nov 13, 2007 | 5:47 am
#1
Original Poster
Join Date: Nov 2007
Location: Belfast
Programs: Diamond Club, Priority Club
Posts: 2
Help with redemption
Hi I'm wondering if any on can help me? sadly in August my mother suddenly passed away, she had accumulated over 50,000 miles which she was intending using to go to Australia using the miles and cash option. Does anyone know if Diamond club would let me use the miles.
Thanks in advance Robert.
Thanks in advance Robert.
Nov 13, 2007 | 5:54 am
#2
Join Date: Oct 2005
Location: DUB / DXB
Programs: EK Gold, BA Gold
Posts: 2,581
Firstly Robbie, welcome to FT, and im very sorry to hear about your mother.
Im not sure if they would let you use the miles in her account. But you could get another female to ring up, and give your mothers details, and make the booking that way.
I have often got my sister to ring up and 'pretend' to be my mother. Its simply because my mother wouldnt know how to request the routing etc. and the call centre staff are less than helpful so she would just get confused.
Im not sure if they would let you use the miles in her account. But you could get another female to ring up, and give your mothers details, and make the booking that way.
I have often got my sister to ring up and 'pretend' to be my mother. Its simply because my mother wouldnt know how to request the routing etc. and the call centre staff are less than helpful so she would just get confused.
Nov 13, 2007 | 6:22 am
#3
Company Representative - British Airways
Join Date: Oct 2005
Programs: bmi Diamond Club - Retired Official Lurker
Posts: 438
Mmm...I wouldn't recomend you did this.
I also am sorry to hear about your mother. If you write to diamond club and enclose a copy of the death certificate we will be able to do something for you. Please write to diamond club, Donington Hall, Castle Donington, Derby, DE74 2SB
I also am sorry to hear about your mother. If you write to diamond club and enclose a copy of the death certificate we will be able to do something for you. Please write to diamond club, Donington Hall, Castle Donington, Derby, DE74 2SB
Nov 13, 2007 | 2:52 pm
#4
Original Poster
Join Date: Nov 2007
Location: Belfast
Programs: Diamond Club, Priority Club
Posts: 2
Thanks for the quick reply I will write to diamond club and see what happens, also as a side note we traveled with bmi to Jersey in July and mum required assistance to board the plane and the bmi staff where extremely helpful and went out of their way to help.
Thanks again Robert Stevenson.
Thanks again Robert Stevenson.
Nov 13, 2007 | 3:07 pm
#5
Join Date: Jun 2006
Location: Europe
Posts: 1,619
Thanks for the quick reply I will write to diamond club and see what happens, also as a side note we traveled with bmi to Jersey in July and mum required assistance to board the plane and the bmi staff where extremely helpful and went out of their way to help.
Thanks again Robert Stevenson.
Thanks again Robert Stevenson.