Please report your successful redemptions using Diamond Club miles (2006/07)
Mar 19, 2006, 6:13 am
#46
Join Date: Dec 2005
Location: UK
Programs: BA Gold,QF Plat, BMI*G, UA 1K,Emirates Skywards Gold, SPG Gold, PC Gold
Posts: 150
LHR-VIE-TIP in C on OS booked 5 weeks out (burn value per mile 8p)
LHR-NRT-LHR 2 PAX in F on NH booked 3 weeks out (burn Value per mile 12p)
LHR-LAX-LHR in C on NZ booked 6 weeks out for the Freddies (burn Value per mile 9p)
Once again great service fom UK based DC staff, able to put flights on hold for 48hrs to allow time to sort hotels, and arrange meetings.
Having a chat with BMI crew on a recent flight from DUB about DC and BMI in general, they were saying that the moves to India are being monitored and that if DC members do not get a good service from the Call Centres once they move and they start to receive significant genuine complaints from members they will reconsider the move.
LHR-NRT-LHR 2 PAX in F on NH booked 3 weeks out (burn Value per mile 12p)
LHR-LAX-LHR in C on NZ booked 6 weeks out for the Freddies (burn Value per mile 9p)
Once again great service fom UK based DC staff, able to put flights on hold for 48hrs to allow time to sort hotels, and arrange meetings.
Having a chat with BMI crew on a recent flight from DUB about DC and BMI in general, they were saying that the moves to India are being monitored and that if DC members do not get a good service from the Call Centres once they move and they start to receive significant genuine complaints from members they will reconsider the move.
Mar 20, 2006, 5:09 am
#47
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,399
2 x F Man to Mumbai lufthansa November.
I did want BD but nothing in C at all ever! hence I will have to settle for F Lufthansa...sigh.
I did want BD but nothing in C at all ever! hence I will have to settle for F Lufthansa...sigh.
Mar 20, 2006, 5:40 am
#48
Join Date: Jun 2003
Location: London UK
Programs: BA Bronze, Hilton Silver
Posts: 1,035
Originally Posted by simonsmith
2 x F Man to Mumbai lufthansa November.
I did want BD but nothing in C at all ever! hence I will have to settle for F Lufthansa...sigh.
I did want BD but nothing in C at all ever! hence I will have to settle for F Lufthansa...sigh.
Mar 20, 2006, 6:47 am
#49
Join Date: Apr 2005
Location: KEL (1 Km) or HAM (85 Km)
Programs: LH SEN
Posts: 1,129
After discovering that redemption tickets are not changable after departure, booked a new one way FRA-DUB last Thursday for travel today Monday. No problems when talking to the UK call center. Some small difficulties with India.
Aidan
Aidan
Mar 20, 2006, 7:04 am
#50
A FlyerTalk Posting Legend
Join Date: Oct 2002
Location: back to my roots in Scotland!
Programs: Tamsin - what else is there to say?
Posts: 47,843
2 x EDI-LHR-YVR
AC (don't ask) Y (really don't ask... but there is a thread about it somewhere - it's not me, honest!)
Miles
Booked - autumn 05, probably around October
Travelling - May 06
AC (don't ask) Y (really don't ask... but there is a thread about it somewhere - it's not me, honest!)
Miles
Booked - autumn 05, probably around October
Travelling - May 06
Mar 20, 2006, 8:18 am
#51
Join Date: Sep 2002
Location: Cheltenham
Programs: KLM Plat for Life , BA Gold, HH Silver, (Other half Diamond), IHG Gold
Posts: 2,399
My award (above) was booked by the indian call centre. they were fine but it did take an age; everything was repeated back to me at least twice and there were alot of long silences.
Mar 20, 2006, 12:00 pm
#52
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,367
Route:LHR-FRA/x-ATH // ATH-FRA/x-LCY
Class: C
Airline: LH
Type: Cash&Miles
Booking Time: 6 months before departure
Call 1: "There are no flights at all available, good bye"
Call 2: "There are no flights at all available, good bye"
Call 3: Exact flights I wanted on the days I wanted, booked in seconds and confirmation details e-mailed to me without even having to ask
Class: C
Airline: LH
Type: Cash&Miles
Booking Time: 6 months before departure
Call 1: "There are no flights at all available, good bye"
Call 2: "There are no flights at all available, good bye"
Call 3: Exact flights I wanted on the days I wanted, booked in seconds and confirmation details e-mailed to me without even having to ask
Mar 20, 2006, 6:33 pm
#53
Join Date: Feb 2004
Posts: 1,885
LHR - FRA - BOM in F on LH for 2 pax
Miles + Cash (100,000 miles + £680 + £365 taxes = ouch!)
Booked March 06
Travel December 06
First time with Indian call centre. I had checked everything out using the ANA tool (big, big thanks to whoever first discovered that). Told the CSR what I wanted and she was very professional and thorough. Taxes wouldn't load on her machine, so she said she would call back within the hour to take the cash element off my card. Thirty minutes later, she called: all done.
Booked it as two seperate PNRs for ease of cancelling should one of us not be able to go. No problems.
Both trips showed in checkmytrip.com within 4 hours of the call.
Really can't complain, certainly when I remember this little farago:
http://www.flyertalk.com/forum/showt...52#post3742952
Miles + Cash (100,000 miles + £680 + £365 taxes = ouch!)
Booked March 06
Travel December 06
First time with Indian call centre. I had checked everything out using the ANA tool (big, big thanks to whoever first discovered that). Told the CSR what I wanted and she was very professional and thorough. Taxes wouldn't load on her machine, so she said she would call back within the hour to take the cash element off my card. Thirty minutes later, she called: all done.
Booked it as two seperate PNRs for ease of cancelling should one of us not be able to go. No problems.
Both trips showed in checkmytrip.com within 4 hours of the call.
Really can't complain, certainly when I remember this little farago:
http://www.flyertalk.com/forum/showt...52#post3742952
Mar 21, 2006, 12:40 pm
#54
Join Date: Oct 2003
Location: UK
Programs: BMI Gold
Posts: 18
Hello guys
**
GLA->SEA Early may - no chance with united or a good airline but finally booked with air canada via toronto
NARITA->Hong Hong - Late may- Availabilty when i moved my times but with a bonkers routing via Bangkok.
**
Similar OK experiences with the Indian call center. They're slow but they seem to have got a lot better than previous experiences.
Last sunday got through to someone from the UK call center - they parroted out no availability and didn't seem to want to give me a non-standard routing (which sadly seems to be required even just to get to the states in May!). Got the Indian call center today and the agent tried all the different routes and got me the flights i was looking for. Well it was Air Canada, so hardly completetly my choice, but nothing else seemed to be available and it checked out with the ANA tool. Agent seemed to be original with the routing, and even suggested Edinburgh rather than Glasgow.
Only problem I had was with Tokyo->Hong Kong on a seperate booking. The ANA tool, and their system, showed availability - but the agent said it cancelled the flights when he finallised the booking. A call to the airline confirmed no availability.
So UK call center - 2/10, Indian call center - 8/10. Star alliance reward availability 3/10.... What's the point in having all these miles if we can't even book flights to the US two months out?!
_barry
**
GLA->SEA Early may - no chance with united or a good airline but finally booked with air canada via toronto
NARITA->Hong Hong - Late may- Availabilty when i moved my times but with a bonkers routing via Bangkok.
**
Similar OK experiences with the Indian call center. They're slow but they seem to have got a lot better than previous experiences.
Last sunday got through to someone from the UK call center - they parroted out no availability and didn't seem to want to give me a non-standard routing (which sadly seems to be required even just to get to the states in May!). Got the Indian call center today and the agent tried all the different routes and got me the flights i was looking for. Well it was Air Canada, so hardly completetly my choice, but nothing else seemed to be available and it checked out with the ANA tool. Agent seemed to be original with the routing, and even suggested Edinburgh rather than Glasgow.
Only problem I had was with Tokyo->Hong Kong on a seperate booking. The ANA tool, and their system, showed availability - but the agent said it cancelled the flights when he finallised the booking. A call to the airline confirmed no availability.
So UK call center - 2/10, Indian call center - 8/10. Star alliance reward availability 3/10.... What's the point in having all these miles if we can't even book flights to the US two months out?!
_barry
Mar 31, 2006, 5:31 am
#55
Join Date: Apr 2002
Location: london, uk
Programs: some blue some silver some gold
Posts: 550
booked in jan for aug:
lhr-lax-sal <stopover> sal-lax
o/w ua c miles+cash
booked in mar for aug:
lax-nrt <stopover> nrt-hkg
o/w sq f and ua f miles+cash
lhr-lax-sal <stopover> sal-lax
o/w ua c miles+cash
booked in mar for aug:
lax-nrt <stopover> nrt-hkg
o/w sq f and ua f miles+cash
Last edited by dhoward; Mar 31, 2006 at 5:45 am
Mar 31, 2006, 6:40 am
#56
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Wanted London to Moscow, booking 2.5 weeks out for 1 seat in C using miles only. Found plenty of availability on SK,OS and LH.
Finally went for LH
LHR-MUC-SVO
SVO-FRA-LHR
Would have preferred an LX connection though Zurich to DME, but couldn't risk it. I'll take a look at availability tomorrow anyway.
Finally went for LH
LHR-MUC-SVO
SVO-FRA-LHR
Would have preferred an LX connection though Zurich to DME, but couldn't risk it. I'll take a look at availability tomorrow anyway.
Mar 31, 2006, 7:13 am
#57
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Wanted London to Moscow, booking 2.5 weeks out for 1 seat in C using miles only. Found plenty of availability on SK,OS and LH.
Finally went for LH
LHR-MUC-SVO
SVO-FRA-LHR
Would have preferred an LX connection though Zurich to DME, but couldn't risk it. I'll take a look at availability tomorrow anyway.
Finally went for LH
LHR-MUC-SVO
SVO-FRA-LHR
Would have preferred an LX connection though Zurich to DME, but couldn't risk it. I'll take a look at availability tomorrow anyway.
Apr 5, 2006, 11:00 am
#58
FlyerTalk Evangelist
Join Date: Jul 2004
Location: London
Posts: 18,408
Wanted 2 x biz tix from London to YYV for 16 Dec - nope
for 17 Dec - nope
for 15 Dec - nope
lots of availability for 18 Dec (several flight options) - booked on AC o/w m+c
for 17 Dec - nope
for 15 Dec - nope
lots of availability for 18 Dec (several flight options) - booked on AC o/w m+c
Apr 5, 2006, 11:53 am
#59
Join Date: Apr 2003
Location: UK
Programs: Lots of shiny metallic ones.
Posts: 1,049
Hate to say it, but the lady in the Indian call centre this afternoon was great. I'd already checked availability on the ANA site, so knew the flights were available. All sorted and booked in 10 mins!
LHR-SIN-CHC-DUD-CHC-SIN-LHR (LHR-CHC on SQ/CHC-DUD on NZ) - In Business. Top marks...
LHR-SIN-CHC-DUD-CHC-SIN-LHR (LHR-CHC on SQ/CHC-DUD on NZ) - In Business. Top marks...
Apr 5, 2006, 1:45 pm
#60
FlyerTalk Evangelist
Join Date: Feb 2003
Location: New York, NY
Programs: BAEC Gold, Delta Platinum, Hilton Diamond, Marriott Gold, AMEX Platinum (US)
Posts: 18,487
Originally Posted by treadsoftly
Wow - you must have a hellofalot of miles stored up!
