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Ever heard of 723 pounds in taxes on a one-way booking?

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Ever heard of 723 pounds in taxes on a one-way booking?

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Old Jun 26, 2012, 6:35 pm
  #16  
Original Poster
 
Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
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The taxes are still wrong. How does one contact PTA folks?
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Old Jun 30, 2012, 8:32 am
  #17  
soy
 
Join Date: Dec 2008
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Originally Posted by 1k650
The taxes are still wrong. How does one contact PTA folks?
If you paid too much, you need to contact Refunds, either in writing or by phone. Contact details on BMI.com
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Old Jun 30, 2012, 11:29 am
  #18  
TPJ
 
Join Date: Jun 2008
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Posts: 7,884
Originally Posted by rankourabu
I believe this is a percentage of a full fare ticket - and most likely the ICC is once again not treating an award as zero base.
If this is a percentage tax they used a wrong Amadeus entry. They quoted you a published fare taxes (FXP entry) while they should have used an override element:

FXP/ZO-100P

This way the percentage taxes would go down to zero. Google for yourself - there are many sites publishing Amadeus pricing/ticketing manuals - study these and you will be smarter than PNQ guys
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Old Jul 3, 2012, 2:00 pm
  #19  
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Join Date: May 2003
Programs: UA1k; Bonvoy Titanium; Hilton Gold; IHG Gold; AA Plat Pro
Posts: 1,794
Originally Posted by TPJ
If this is a percentage tax they used a wrong Amadeus entry. They quoted you a published fare taxes (FXP entry) while they should have used an override element:

FXP/ZO-100P

This way the percentage taxes would go down to zero. Google for yourself - there are many sites publishing Amadeus pricing/ticketing manuals - study these and you will be smarter than PNQ guys
Who do I contact to get it fixed? I have sent emails, tried social media but no response.
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Old Jul 3, 2012, 3:22 pm
  #20  
 
Join Date: May 2008
Location: Northern Italian Lakes
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Posts: 1,545
Originally Posted by 1k650
Who do I contact to get it fixed? I have sent emails, tried social media but no response.
Send a polite email with details to refunds at flybmi dot com. They don't answer the phone much. I guess they prefer to spend their time actually processing refunds! I have had results on 2 bookings needing refunds this way.

Note the person who handled a similar refund for me is now away for a week or so. So they may be even more short staffed than usual. It helps if you write out exactly what you think is incorrect, and what you think would be correct.
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