Redemption Help: Reliability of ANA tool
Sep 9, 2010 | 3:15 am
#1
Original Poster
Join Date: Jun 2007
Location: Southampton/Leeds/West london
Programs: BD*G
Posts: 33
Reliability of ANA tool
Hi,
Apologies if this is covered elsewhere, I couldnt see.
There have been a few occasionsin the recent past where I have used the ANA tool to find availability on TATL flights, however this is not reflected when I call the DC helpline. I know this has always been an issue in the past and the best thing to do is try later, but more recently, I have actually received consistent responses when calling back. (ie I cant have business, but there is a seat in economy - which doesnt show on ANA tool - and I get exactly the same offer no matter who I speak to).
Is BMI actually using a different seat inventory now to the other *A airlines or is the ANA tool broken?
For my preferred date, I can see 2 different options for a first class seat to my preferred destination accross the pond, but neither can be seen by BMI - no matter how many times I call up or speak to different agents (5 now - they have all offered me an economy seat via Zurich which I dont see on ANA). Alternatively, is there something I have missed, ie can other airlines block seats from BMI, but leave them available to ANA?
Again, apols if this is covered elsewhere, I can see lots of threads on trying again, but this seems to be a bit different.
thanks for any help,
Andy
Apologies if this is covered elsewhere, I couldnt see.
There have been a few occasionsin the recent past where I have used the ANA tool to find availability on TATL flights, however this is not reflected when I call the DC helpline. I know this has always been an issue in the past and the best thing to do is try later, but more recently, I have actually received consistent responses when calling back. (ie I cant have business, but there is a seat in economy - which doesnt show on ANA tool - and I get exactly the same offer no matter who I speak to).
Is BMI actually using a different seat inventory now to the other *A airlines or is the ANA tool broken?
For my preferred date, I can see 2 different options for a first class seat to my preferred destination accross the pond, but neither can be seen by BMI - no matter how many times I call up or speak to different agents (5 now - they have all offered me an economy seat via Zurich which I dont see on ANA). Alternatively, is there something I have missed, ie can other airlines block seats from BMI, but leave them available to ANA?
Again, apols if this is covered elsewhere, I can see lots of threads on trying again, but this seems to be a bit different.
thanks for any help,
Andy
Sep 9, 2010 | 11:14 am
#2
Suspended
Join Date: Feb 2006
Posts: 1,992
Hi,
Apologies if this is covered elsewhere, I couldnt see.
There have been a few occasionsin the recent past where I have used the ANA tool to find availability on TATL flights, however this is not reflected when I call the DC helpline. I know this has always been an issue in the past and the best thing to do is try later, but more recently, I have actually received consistent responses when calling back. (ie I cant have business, but there is a seat in economy - which doesnt show on ANA tool - and I get exactly the same offer no matter who I speak to).
Is BMI actually using a different seat inventory now to the other *A airlines or is the ANA tool broken?
For my preferred date, I can see 2 different options for a first class seat to my preferred destination accross the pond, but neither can be seen by BMI - no matter how many times I call up or speak to different agents (5 now - they have all offered me an economy seat via Zurich which I dont see on ANA). Alternatively, is there something I have missed, ie can other airlines block seats from BMI, but leave them available to ANA?
Again, apols if this is covered elsewhere, I can see lots of threads on trying again, but this seems to be a bit different.
thanks for any help,
Andy
Apologies if this is covered elsewhere, I couldnt see.
There have been a few occasionsin the recent past where I have used the ANA tool to find availability on TATL flights, however this is not reflected when I call the DC helpline. I know this has always been an issue in the past and the best thing to do is try later, but more recently, I have actually received consistent responses when calling back. (ie I cant have business, but there is a seat in economy - which doesnt show on ANA tool - and I get exactly the same offer no matter who I speak to).
Is BMI actually using a different seat inventory now to the other *A airlines or is the ANA tool broken?
For my preferred date, I can see 2 different options for a first class seat to my preferred destination accross the pond, but neither can be seen by BMI - no matter how many times I call up or speak to different agents (5 now - they have all offered me an economy seat via Zurich which I dont see on ANA). Alternatively, is there something I have missed, ie can other airlines block seats from BMI, but leave them available to ANA?
Again, apols if this is covered elsewhere, I can see lots of threads on trying again, but this seems to be a bit different.
thanks for any help,
Andy
Back in March, I wanted to fly from LHR - SAN - HNL. Im not joking when I say I rang up 5 different times during the course of the day to get what I wanted. At first there was LHR - SAN, but nothing from SAN - HNL. When I rang back there was SAN-HNL, but no LHR -SAN. It was a total joke......BUT, I got what I wanted, in the end...even if it took 5 calls.
Id only use the ANA as a rough guide...Id keep ringing up till you get the answer you want..