Systems down
 

I just called to check availability for some reward flights and was told the systems were down. Thought I may have got a lazy agent so I rang back and was told the same thing. The first agent (female) told me to call back after an hour and the second agent (male) told me to call back after 2 hours! Are they on lunch break in Pune at the moment or what? It's really annoying when you do all the research and have all your details ready only to be told "sorry, nothing we can do for you at the moment but thank you for calling bmi"! Hopefully LH can sort all of these problems out but that'll probably be when we're all transferred to M&M :(

Sometimes the systems do go down. The same can happen at LH/UA/US...name any Star Alliance airline of choice when it comes to making a redemption.

Annoying, but a fact of life and not worth the time and effort moaning about. Give them an hour or two and try again.

I appreciate that but these things do seem to happen more often to bmi than other airlines. Very annoying but a fact of life I suppose. I'll keep trying :)

???

Just completed a Business LHR-BEY-LHR redemption with Sh**tle....... (sp?)

Yeah they were back up when I rang to confirm availability but had gone down again when I rang to book :(

Edit: Just rang back and the male agent told me to call again tomorrow. Grrrrrr!!

Still down, I was also told to wait until tomorrow, I suspect it's just easier for them to say that rather than try again in an hour etc.

I agree it's easier for them. I'll keep trying until they close though. They don't get away from me that easily ;)

Still down.

Doesn't look like they'll be back up before the ICC closes at 6 now :(. Guess I'll have to try again at 8am tomorrow.

Do they always close at 6 now or only on weekends???

According to the ever-reliable flybmi.com, it's only 6 at weekends.

They'll have been in the staff canteen all day watching the darts.

Phew :rolleyes:

Or a movie when Hare met Krishna :D

Well now you come to mention it, I did end up speaking to the same guy numerous times this afternoon. You may have hit the nail on the head there ;)