No need to panic all working now www.flybmi.com/bmi/en-gb/.../diamond-club/diamond-club ^

Nice! Thanks for that very helpful link ;)

8:35am - "I'm very sorry, but our systems are currently down"...

Is this normal ?

I'm beginning to think there's a conspiracy within DC to prevent folks from redeeming reward flights. ;)

Yep systems are still down when I rang too. I'm thinking my trip next weekend isn't going to go ahead :(. Thanks bmi!

Just called in - still down.

Yeah I've officially given up on my plans for next weekend. I'm going to look into the same travel plan for a later weekend. It is really irritating though when you find suitable reward flights and then cannot book them because the systems are down.

Systems back up and everything back to normal; it took 12 minutes to make a simple change to a booking :D

Now it seems that the entire flybmi.com website is down. I'm trying to look at paid flights and it's so slow and very often times out. That's bmi time.........

Working okay for me although it was unavailable for all of yesterday.....hence my previous post. ;)

All seems to be running smoothly again. I did manage to complete my redemption as the other parts of my trip had not increased in price significantly. Glad I got it worked out in the end :)

Systems apparently down just now, or maybe it's just the fact it's 7.45pm... My call got cut off after the automated message three times in a row though, so maybe the systems are actually being problematic. Shall try tomorrow morning, I guess.

Well I hope they get the systems sorted to change my DUB-LHR leg from waitlisted to confirmed. Incidentally, I had a very pleasant experience booking my reward with Anush. He was very helpful and knowledgable. Is the ICC actually improving or am I being lulled into a false sense of security? ;)

Edit: It seems like BD aren't the only ones to have IT problems. My father just rang More Than insurance (their call centre is also based in India coincidentally) and their systems are down. I take all of my criticisms of BD's IT back. Well some of them anyway ;)

What's going on in the Indian CC? Whenever I call them this evening, they let the phone ring and hang up :eek: :mad:

That happened to me a few times last night, and once this morning. Just keep trying. After those few times, they did answer last night, but told me the systems were down. It happened again this morning, but the second time I called somebody answered and I was able to book a redemption without issues.

Finally I managed to speak to an Indian cc staff member.

And - oh wonder - that's the first time I got by email a booking confirmation ^