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BW Extending Statuses Through 2021 due to Coronavirus

BW Extending Statuses Through 2021 due to Coronavirus

Old Mar 9, 20, 8:12 pm
  #1  
Original Poster
 
Join Date: Jul 2017
Location: YVR
Programs: UA 1K
Posts: 298
BW Extending Statuses Through 2021 due to Coronavirus

Just got this email:

We want to thank you for being a valued Best Western Rewards® member. We know there are a lot of choices when it comes to hotel loyalty programs, and we’re grateful to have you a part of our Best Western family.

We recognize that you may not have been able to travel as much due to unforeseen restrictions. Recognizing this, and as an appreciation of your loyalty to our brand, we will be maintaining your
Diamond Select status through 2021. Please see the great benefits that you will continue to receive below.

There is no greater focus for us at this time than ensuring our commitment and loyalty to our customers. We hope to welcome you soon at the Best Western hotel, wherever your travels take you.

Sincerely,
Tammy Lucas
Vice President, Marketing, Best Western Rewards
kevflyer is offline  
Old Mar 9, 20, 10:57 pm
  #2  
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Join Date: Jan 2005
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Yes, but they've extended my Diamond Select status for the past couple years despite me not staying quite enough to re-earn even Diamond. And I'm far from the only one (if you've been following this forum for while, you'd have seen posts from other people with similar experience over the years). No scary disease needed.
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Old Mar 11, 20, 7:36 pm
  #3  
 
Join Date: Jul 2005
Location: MKE
Programs: DL DM, 1.955 MM; HH Diamond
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Originally Posted by sdsearch View Post
Yes, but they've extended my Diamond Select status for the past couple years despite me not staying quite enough to re-earn even Diamond. And I'm far from the only one (if you've been following this forum for while, you'd have seen posts from other people with similar experience over the years). No scary disease needed.
Ditto. Status matched 3 or 4 years ago because I was going to have a couple of stays in Europe. Since then have stayed at a BW about once per year.

So, now ... Diamond Select through January '22
TommyD2 is offline  
Old Mar 13, 20, 9:10 am
  #4  
 
Join Date: Aug 2019
Programs: BAEC Silver, Hilton Gold, Bonvoy Gold etc
Posts: 29
Originally Posted by TommyD2 View Post
Status matched 3 or 4 years ago because I was going to have a couple of stays in Europe. Since then have stayed at a BW about once per year.
I'd not even thought about this... I status matched three years ago, as I was attending an event held in a BW, and not stayed in one since. I just checked, and am still Diamond :-)
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Old Mar 20, 20, 8:22 am
  #5  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
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Posts: 38,127
They may be extending our status, but I've just received an email response to my question about extending promotional gift cards earned in the 4th quarter 2019 promotion and it says they won't. Considering traveling is not really possible for most of us for the coming months, this is not the response I'd have expected.
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Old Mar 20, 20, 5:28 pm
  #6  
 
Join Date: Jul 2000
Location: Represa CA
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Posts: 2,580
Why not? It's Best Western.
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Old Mar 21, 20, 10:15 pm
  #7  
 
Join Date: Oct 2002
Location: San Francisco, CA
Programs: UA 1K, AS MVP, Hilton Gold
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Originally Posted by Shareholder View Post
They may be extending our status, but I've just received an email response to my question about extending promotional gift cards earned in the 4th quarter 2019 promotion and it says they won't. Considering traveling is not really possible for most of us for the coming months, this is not the response I'd have expected.
Same experience here. I’ll lose $60.
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Old Mar 22, 20, 8:18 am
  #8  
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Join Date: Sep 1999
Location: Toronto, Ontario, Canada
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Originally Posted by hedoman View Post
Why not? It's Best Western.
My customer service responses from BW have actually been very good and very prompt, and always resolved in my favour. Earlier this year they did extend my free night from the fall promotion so I could use it in January. When I discovered (after transferring the points) that it would take up to two weeks for points to show as AS miles, they reversed the transfer as I needed to top up my AS account quickly for a redemption. That's why I'm disappointed that they will not be extending the life of these special gift cards.

I also realize that BW properties are almost all privately owned by small local business people and thus every cancellation hurts them and their employees more than the big chains.
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