iggyray

Just got denied a lower price guarantee as compared on Booking.com with the following language:

Ineligible Rate: Booking.com is selling discounted rates not eligible for the LRG program.

The terms and conditions of the Low Rate Guarantee program state: Affinity Partnership, Association, Corporate, Group, Negotiated, Package (e.g. those including flight, car, etc.), Wholesale, Opaque (i.e., those that do not reveal the hotel name and location until after booking, such as those available on Priceline.com and Hotwire.com), Discount, and Promotional rates are not eligible for the Program.”

And I say, excuse me? The rate is ineligible because it is "discounted"???

yscleo

So they are saying any rate that is lower than their rate, is a discounted rate, therefore ineligible.

Way to go BW. That's how all the Low Rate guarantee programs should be set up, so they will never have to pay out.

PointWeasel

Best Western ranks just one notch above NH Hotels for me, and that's not saying much.

iggyray

That's exactly my point.

travelismylife

I have appealed quite a few times and been successful all the time when it was clearly black and white to anyone with half a brain. I once got rejected using booking.com because it said "Today's Deal" and they argued that it was a special limited time offer. I asked for a supervisor to review it, explaining that it was hype in marketing and it said Today's Deal the day before and the day before that and it will say it again tomorrow. The supervisor reviewed my claim the next day and approved it.

LovetoTravel83

So BW status matched my Starwood membership and gave me BW Diamond over a year ago.

Never had any stay with them until I wanted to try their low price guarantee program at San Diego for next week.

I found a rate on a competing website and requested to honor the lower rate. They replied back saying the rate their seeing is not lower. I then ask for a screenshot from their end, which they never provided. I continue to email them until they provided a screenshot with the higher rate. I verified and it is higher (during that time).

Later that day the rate went lower again, so I asked again to match the rate, and if they see a higher rate to provide a screenshot in their reply. They replied back by seeing the higher rate and denying my claim without providing a screenshot. They will only provide a screenshot if the rate their seeing is higher.


I then sent an email requesting to cancel my membership. The program is a joke.

BillyBaloney

It is aggravating, I agree. I've been turned down for no reason at all. The best one is when they say it isn't the same room but clearly it is. I've had success emailing them back in the evening that same day - somehow then I get a competent person. Daytime is the worst.

LovetoTravel83

Well I can't do that anymore since they actually cancelled my membership . No give us another chance, no nothing .

cedwards22

You don't need to be a member of anything to submit a Low Rate Guarantee claim.

LovetoTravel83

Not staying there without being a diamond member. It seems the claims to submit is just a waist of time.