CHM: 2 class upgrade
Mar 17, 2009 | 2:43 am
#16
Join Date: May 2005
Posts: 1,031
Mar 18, 2009 | 12:33 pm
#17
Original Poster
Join Date: Feb 2005
Location: DEN, or so it says...
Programs: UA1K/RCC, Avis CHM, NWA Plat, SPG Plat
Posts: 2,991
Mar 25, 2009 | 10:13 am
#18
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
I have a reservation for tomorrow and called to confirm that I could get a Cadillac, as a CC. I gave her the reservation # and she pulled it and said, "we don't upgrade to Cadillacs. Since you booked mid-size, the most we can give you is a premium." I asked "Even as a Chairman?" and was told that, "Yes, you only get a 2-class upgrade." I explained that First is 1-class, President's Club is two and Chairman is unlimited, except cool cars. She said, "Wow, it seems like you know the system. I'll call and see what I can do."
Why is it that we have to explain the system to their employees?
Why is it that we have to explain the system to their employees?
Mar 26, 2009 | 2:21 am
#19
Join Date: May 2005
Posts: 1,031
I have a reservation for tomorrow and called to confirm that I could get a Cadillac, as a CC. I gave her the reservation # and she pulled it and said, "we don't upgrade to Cadillacs. Since you booked mid-size, the most we can give you is a premium." I asked "Even as a Chairman?" and was told that, "Yes, you only get a 2-class upgrade." I explained that First is 1-class, President's Club is two and Chairman is unlimited, except cool cars. She said, "Wow, it seems like you know the system. I'll call and see what I can do."
Why is it that we have to explain the system to their employees?
Why is it that we have to explain the system to their employees?
did you call the reservation or the chairman line? makes a difference as chm rarely call through the regular reservation line.
Mar 26, 2009 | 6:55 am
#20
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,070
It's a local, two-employee station (one desk worker and one cleaner/picker-up) that gets their cars from IAH daily. I just called the desk at the local office.
Mar 26, 2009 | 7:05 am
#21
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
More likely the CHM line rolled over to regular reservations to prevent you from having to wait, and the agent was in error....
Mar 26, 2009 | 7:09 am
#22
FlyerTalk Evangelist
Join Date: Apr 2001
Location: DCA
Programs: AMC MovieWatcher, Giant BonusCard, Petco PALS Card, Silver Diner Blue Plate Club
Posts: 22,314
Sorry didn't see the above reply before I posted 
But my point is that non-CHM desk folks, and occasionally those at outstations, are sometimes confused and need educating
But my point is that non-CHM desk folks, and occasionally those at outstations, are sometimes confused and need educating