Getting the class you reserve?
Sep 26, 2004, 9:24 am
#1
Original Poster
Join Date: Aug 2004
Location: Texas
Programs: AA 1MM; Hilton Diamond
Posts: 444
Getting the class you reserve?
I recently reserved a "premium" car on avis.com, but when I went to pick it up, they didn't have any premiums. I finally accepted the "upgrade" to an SUV. Of course, I hate SUV's and it didn't have XM radio, so it wasn't much of an upgrade. Is it unreasonable to expect them to have the car I reserved available, especially when the SUV was listed as "unavailable" when I reserved the car? All I wanted was the XM radio. Is it worth complaining about?
Sep 26, 2004, 6:09 pm
#3
Join Date: Sep 2003
Location: Pasadena, TX USA
Programs: Co Plat - Marriott Plat
Posts: 589
Originally Posted by SuperSnoop
Is it worth complaining about?
Sep 27, 2004, 8:12 am
#4
Join Date: Jun 2001
Location: Houston, TX
Posts: 4,329
Originally Posted by SuperSnoop
Is it worth complaining about?
Oct 20, 2004, 9:06 am
#5
Join Date: Aug 2004
Location: CLE
Posts: 9,816
I find it damn annoying when they do not have the class of car I reserved and stick me in something I hate to drive. I had a nice run going at SFO where I would reserve a car with XM and end up with a damn mini-van. Each time I had to fight a lot longer than needed to get a decent ride.