Avis - damage services
Apr 14, 2026 | 9:29 am
#16
Join Date: Jul 2014
Posts: 24
same experience at Toulouse airport
In my case, Europcar car return inspection was with a fine tooth comb, without the result the clerk was determined to achieve. Finally she said ‘ok, I’ve got something’ - a small superficial scratch on a plastic hubcap! Despite debating the obvious problems with her prosecution case, and having zero deductible insurance, got docked an 80 euro administrative fee. Online, a new hubcap replacement was 25 euro.
The problem is how these workers are incentivized to add costs rather than provide excellent service.
The problem is how these workers are incentivized to add costs rather than provide excellent service.
Apr 14, 2026 | 11:00 am
#18
Join Date: Jun 2021
Posts: 211
I have a client that rented with Avis in January. Corporate Avis sent a damage invoice in March to the tune of $4000. Client said he did not take photos before or after the rental and SWEARS he did not damage this vehicle.
After disputing the charge with Avis, Corporate came back with 'unless you can prove otherwise, the charge belongs to you".
After disputing the charge with Avis, Corporate came back with 'unless you can prove otherwise, the charge belongs to you".
Apr 14, 2026 | 11:31 am
#19
Join Date: Jan 2010
Programs: AA EXP
Posts: 41
Sixt are the only option worth considering anywhere imo. More expensive*, but what you get is peace of mind.
Their collection process is also completely automated and there is ample opportunity to upload damage pics via the app or their website. I still usually ask for a human on drop-off just to know I have the all clear.
At this point they are the only provider I trust. Wouldn't compare any others to them, *unless I am factoring in full insurance coverage with the other provider to protect against this type of claim.
Their collection process is also completely automated and there is ample opportunity to upload damage pics via the app or their website. I still usually ask for a human on drop-off just to know I have the all clear.
At this point they are the only provider I trust. Wouldn't compare any others to them, *unless I am factoring in full insurance coverage with the other provider to protect against this type of claim.
Apr 18, 2026 | 2:45 pm
#21
Join Date: Apr 2011
Location: madrid
Posts: 84
scam for sure
I just received an email which I originally thought was a scam but I think on further review it might not be. In over 10 years of using Avis regularly, this is the first time I’ve ever had an email claiming damage to a car. The “damage” is a scratch on a single alloy wheel, where it’s scraped a curb, a very common problem on most cars. I’m a bit lost as to how to handle this as I didn’t do a thorough check on the car when i collected it and don’t recall any parking spots where this would have happened. The location was Spain.
The rental was over a month ago so I’m a bit surprised by the timing of this too. I used a key drop on return as I was told too. The photo sent was taken an hour or so after I dropped it off but I have a suspicion the date was added to photo via a separate tool.
Can anyone advise on how to proceed? Is this a fairly standard procedure that does happen?
The rental was over a month ago so I’m a bit surprised by the timing of this too. I used a key drop on return as I was told too. The photo sent was taken an hour or so after I dropped it off but I have a suspicion the date was added to photo via a separate tool.
Can anyone advise on how to proceed? Is this a fairly standard procedure that does happen?
Apr 18, 2026 | 2:47 pm
#22
Join Date: Apr 2011
Location: madrid
Posts: 84
Scam for sure.no question about it the fact tahtb they contacted you a month later with a sketchy photo . A lot of htis nonsense recently ijn Spain and i knwo of few cases including one I had recenlty with herts in spain. Try Elliott but dont py. if yu fight them you mayu win