Blueheaven

I have been trying to edit/update my credit card on Avis in my profile but it keeps saying " We are unable to process your request at the time". Please return to etc.

I tried editing and also adding a new card and all methods failed.
Is there a trick to do this? I logged out and in and turned off my VPN but to no success.
The reason why I want to change the card on my avis profile is, I recently rented with avis and used ANOTHER CARD to prepay for the rental. After I dropped off the rental and few days later, I am charged for tolls and fuel charges on my AMEX card that is on the file. I easily disputed and got the fuel charged refunded and I am in process of disputing the toll charges by Avis because I have proof of all toll charges charged to MY ILLINOIS TOLL TRANSPONDER. Anyway bakc to my main topic and concern, do I have to call to remove add update the card on file with AVIS?

Joyer

I have the same problem and I believe this happened for at least one year already. Both failed on app and website. I have to call Avis to have them charge to the particular card I want. It does not look like you can remove your current card in the account. It will tell you the account will gets completed deleted if you do so.

redpalmetto

Same issue for me, but as the card is expired it stops me making a new reservation with my preferred details. Logged a call with customer services and awaiting a fix.

jlanderson9

Do you get the same error message whenever you try to view or modify your reservations on the app or website.

Carotthat

Did they fix it?

Joyer

I did not get the error message when I tried to view or modify my reservation. The error messages just came when i tried to change my payment card as I would like to use different card as the default payment.

redpalmetto

Yes, agent put in new card details via phone.