class action against Avis for E-ZPass fees
May 13, 2012, 3:06 pm
#1
Original Poster
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
class action against Avis for E-ZPass fees
Perhaps of interest to folks here --
Avis Hits Customers for E-ZPass Use, Class Says
I am not a frequent Avis customer. But as a frequent Hertz customer, I've had unending problems with their Platepass implementation including multiple improper billings as well as charges wholly inconsistent with the actual costs of providing the service. I wish the best of luck to the plaintiffs and attorneys int his matter.
Avis Hits Customers for E-ZPass Use, Class Says
I am not a frequent Avis customer. But as a frequent Hertz customer, I've had unending problems with their Platepass implementation including multiple improper billings as well as charges wholly inconsistent with the actual costs of providing the service. I wish the best of luck to the plaintiffs and attorneys int his matter.
May 13, 2012, 4:03 pm
#2
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,033
The Avis e-Toll page states the fee for each location, so they must have modified it after this suit was filed. We'll see how this works out, but usually Class Action suits end up in lawyers (either or both sides) getting boatloads of money and people that lost $ getting partial pennies on the dollar 
May 15, 2012, 1:43 pm
#3
Join Date: Dec 2002
Location: MHT, CHS
Programs: DL DM, Hilton Dia, Avis Pres Club
Posts: 1,248
Perhaps of interest to folks here --
Avis Hits Customers for E-ZPass Use, Class Says
But as a frequent Hertz customer, I've had unending problems with their Platepass implementation including multiple improper billings as well as charges wholly inconsistent with the actual costs of providing the service.
Avis Hits Customers for E-ZPass Use, Class Says
But as a frequent Hertz customer, I've had unending problems with their Platepass implementation including multiple improper billings as well as charges wholly inconsistent with the actual costs of providing the service.
But since you live in Mass, why don't you carry your own easy pass and then you don't need to pay the fees, just the tolls you use.
May 15, 2012, 2:01 pm
#4
Original Poster
Join Date: Jan 2001
Location: Bellevue, WA - AA EXP 3MM
Posts: 2,756
I don't use Avis at all -- I use Hertz. But my experience with Hertz Platepass has been quite negative. Even when I pay cash, I am sometimes billed by Platepass. Platepass staff are slow to respond to email and affirmatively unhelpful in investigating or resolving disputes.
In any event, the underlying article (as linked above) takes issue with the way the fees were disclosed. The article indicates that the lawsuit claims Platepass fees were disclosed in an importantly different, and inferior, method than that provided for ordinary Avis rental charges.
In any event, the underlying article (as linked above) takes issue with the way the fees were disclosed. The article indicates that the lawsuit claims Platepass fees were disclosed in an importantly different, and inferior, method than that provided for ordinary Avis rental charges.
May 21, 2012, 12:11 am
#5
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
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Like the setup in Sydney when you have to use the Avis supplied electronic tag and you are not allowed to pay cash or use your own tag. And of course there is a service fee.
May 22, 2012, 7:49 am
#6
Join Date: May 2006
Programs: Delta Skymiles, Flying Blue
Posts: 717
You are not allowed to use your own EZ Pass on any vehicle except the registered ones on the system. When they compare the plate # with the transaction, you could be heavily fined if they catch the discrepancy.
May 23, 2012, 11:01 am
#7
FlyerTalk Evangelist
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Wirelessly posted (BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
So just call the E-Z Pass Service Center as soon as you pick up the rental car and add the rental car plate number to your E-Z Pass account. At the conclusion of the rental, call back and delete it.
Originally Posted by menton1
You are not allowed to use your own EZ Pass on any vehicle except the registered ones on the system. When they compare the plate # with the transaction, you could be heavily fined if they catch the discrepancy.
May 23, 2012, 11:05 am
#8
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Wirelessly posted (BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
So just call the E-Z Pass Service Center as soon as you pick up the rental car and add the rental car plate number to your E-Z Pass account. At the conclusion of the rental, call back and delete it.
So just call the E-Z Pass Service Center as soon as you pick up the rental car and add the rental car plate number to your E-Z Pass account. At the conclusion of the rental, call back and delete it.
