Does anyone have a name/email/fax for someone at Avis?
Apr 13, 2012, 7:38 pm
#1
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Does anyone have a name/email/fax for someone at Avis?
Preferred President's Club member here; would really like to have the name/email/fax of an actual person with some responsibility for Avis customer service. My last three rentals have about driven me back to Hertz and I really would like to share my frustrations with someone rather than through the anemic "contact us" form (which never elicits a reply) or the post-rental surveys (which never elicit any follow-up either).
TIA
TIA
Apr 13, 2012, 9:00 pm
#2
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
I don't have anyone in particular, but you can send it to Avis Budget Group, Attn Customer Service, 6 Sylvan Way Parsippany, NJ 07054. Once (out of a few times) they responded to mail here before I went to the BBB.
Good luck!
Good luck!
Apr 13, 2012, 11:17 pm
#3
Join Date: Dec 2007
Location: SYR
Programs: US/AA-Platinum, Hilton-Diamond, Marriott-Gold, AVIS-Presidents Club, National-Executive Elite
Posts: 2,755
I actually just had a great response with the Customer Care generic webpage. Was able to get my issue resolved fast and accurately.
Give it a try first?
Also, were all your rentals at the same station? Station Managers are much more apt to respond to emails. Their business cards are always at the rental counter.
Give it a try first?
Also, were all your rentals at the same station? Station Managers are much more apt to respond to emails. Their business cards are always at the rental counter.
Apr 14, 2012, 1:12 pm
#4
Join Date: Feb 2012
Location: Monterey
Programs: HH Dia, Avis First, Marriott Gold, IHG Gold, AS
Posts: 188
I responded to a post rental survey last year with very negative reviews for LAX. A couple weeks later I was contacted by a manager offering a free class upgrade. I emailed him back and they put me in a 300 for the week. Everyone was super nice and they totally had changed things around. Each time I've gone back I'm greeted by name and they make sure I get a car that will suit me.
In short, I think it's well worth taking the time to fill out the survey.
In short, I think it's well worth taking the time to fill out the survey.
Apr 15, 2012, 9:22 am
#5
Join Date: Oct 2001
Location: SW WA
Posts: 3,886
I responded to a post rental survey last year with very negative reviews for LAX. A couple weeks later I was contacted by a manager offering a free class upgrade. I emailed him back and they put me in a 300 for the week. Everyone was super nice and they totally had changed things around. Each time I've gone back I'm greeted by name and they make sure I get a car that will suit me.
In short, I think it's well worth taking the time to fill out the survey.
In short, I think it's well worth taking the time to fill out the survey.
Apr 15, 2012, 1:28 pm
#6
Moderator Hilton Honors, Travel News, West, The Suggestion Box, Smoking Lounge & DiningBuzz
Original Poster
Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,027
Thanks everyone. I went ahead and tried the survey; I'll give it a few days.
May 2, 2012, 6:20 am
#9
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
Programs: UA 1K
Posts: 17,217
Any update?
I left a less than flattering review of a vehicle from PWM (it had been smoked in and wasn't cleaned very well) and had an e-mail the next day from the station manager also offering a one class upgrade on my next rental. I really don't see the benefit of offering a car upgrade, a Pres or First member will likely get at the minimum of a 1 class upgrade, and I generally get 2-3 class upgrades just by asking. Personally I'd rather have a discount coupon of sorts.
Sadly, LAX will be getting an overall poor review once I find the time to fill out the survey.
I left a less than flattering review of a vehicle from PWM (it had been smoked in and wasn't cleaned very well) and had an e-mail the next day from the station manager also offering a one class upgrade on my next rental. I really don't see the benefit of offering a car upgrade, a Pres or First member will likely get at the minimum of a 1 class upgrade, and I generally get 2-3 class upgrades just by asking. Personally I'd rather have a discount coupon of sorts.
Sadly, LAX will be getting an overall poor review once I find the time to fill out the survey.
May 4, 2012, 10:49 am
#10
Join Date: Aug 2011
Posts: 488
Any update?
I left a less than flattering review of a vehicle from PWM (it had been smoked in and wasn't cleaned very well) and had an e-mail the next day from the station manager also offering a one class upgrade on my next rental. I really don't see the benefit of offering a car upgrade, a Pres or First member will likely get at the minimum of a 1 class upgrade, and I generally get 2-3 class upgrades just by asking. Personally I'd rather have a discount coupon of sorts.
Sadly, LAX will be getting an overall poor review once I find the time to fill out the survey.
I left a less than flattering review of a vehicle from PWM (it had been smoked in and wasn't cleaned very well) and had an e-mail the next day from the station manager also offering a one class upgrade on my next rental. I really don't see the benefit of offering a car upgrade, a Pres or First member will likely get at the minimum of a 1 class upgrade, and I generally get 2-3 class upgrades just by asking. Personally I'd rather have a discount coupon of sorts.
Sadly, LAX will be getting an overall poor review once I find the time to fill out the survey.