Lifemiles / Turkish suspends tickets at check in
#1
Original Poster
Join Date: May 2020
Programs: Lifemiles, Marriott Titanium,
Posts: 70
Lifemiles / Turkish suspends tickets at check in
I was going to check in with TK this morning in Cancun flying Cancun to Istanbul to Dubrovnik. 3 pax in J class. Last night I checked in TK app with the name and tickets numbers and can see my seats for both flights. This morning 5am at Cancun airport the agent says I cant get on the plane since my tickets have been suspended. I showed him confirmation and also ticket numbers but he said this has been suspended and cant do anything about it.
I called Lifemiles right away, took 20 minutes to get thru both English and Spanish line, the agent confirmed my tickets were suspended but no idea why and I am being told to email their security department to find out why this happened. They have 7 days to respond and you cant call them, you can only email them. Me, my wife and my 8 year old son stranded in Cancun without going anywhere and Lifemiles provides no explanation nor rebooking assistance our 10 days vacation in Croatia is gone and I am beyond shocked. I have been using Lifemiles for almost 5 years without any major problems, flying business class several times a year, even got in first class with Lufthansa earlier this year.
I have another 4-5 booked with Lifemiles on Tap, Lot and Austrian and they all look good. I am suspecting Lifemiles and Turkish have some issues with their bookings. I wont know anything till they get back with me but has anyone experienced anything like this and why would it happen?
I called Lifemiles right away, took 20 minutes to get thru both English and Spanish line, the agent confirmed my tickets were suspended but no idea why and I am being told to email their security department to find out why this happened. They have 7 days to respond and you cant call them, you can only email them. Me, my wife and my 8 year old son stranded in Cancun without going anywhere and Lifemiles provides no explanation nor rebooking assistance our 10 days vacation in Croatia is gone and I am beyond shocked. I have been using Lifemiles for almost 5 years without any major problems, flying business class several times a year, even got in first class with Lufthansa earlier this year.
I have another 4-5 booked with Lifemiles on Tap, Lot and Austrian and they all look good. I am suspecting Lifemiles and Turkish have some issues with their bookings. I wont know anything till they get back with me but has anyone experienced anything like this and why would it happen?
#2
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,776
I was going to check in with TK this morning in Cancun flying Cancun to Istanbul to Dubrovnik. 3 pax in J class. Last night I checked in TK app with the name and tickets numbers and can see my seats for both flights. This morning 5am at Cancun airport the agent says I cant get on the plane since my tickets have been suspended. I showed him confirmation and also ticket numbers but he said this has been suspended and cant do anything about it.
I called Lifemiles right away, took 20 minutes to get thru both English and Spanish line, the agent confirmed my tickets were suspended but no idea why and I am being told to email their security department to find out why this happened. They have 7 days to respond and you cant call them, you can only email them. Me, my wife and my 8 year old son stranded in Cancun without going anywhere and Lifemiles provides no explanation nor rebooking assistance our 10 days vacation in Croatia is gone and I am beyond shocked. I have been using Lifemiles for almost 5 years without any major problems, flying business class several times a year, even got in first class with Lufthansa earlier this year.
I have another 4-5 booked with Lifemiles on Tap, Lot and Austrian and they all look good. I am suspecting Lifemiles and Turkish have some issues with their bookings. I wont know anything till they get back with me but has anyone experienced anything like this and why would it happen?
I called Lifemiles right away, took 20 minutes to get thru both English and Spanish line, the agent confirmed my tickets were suspended but no idea why and I am being told to email their security department to find out why this happened. They have 7 days to respond and you cant call them, you can only email them. Me, my wife and my 8 year old son stranded in Cancun without going anywhere and Lifemiles provides no explanation nor rebooking assistance our 10 days vacation in Croatia is gone and I am beyond shocked. I have been using Lifemiles for almost 5 years without any major problems, flying business class several times a year, even got in first class with Lufthansa earlier this year.
I have another 4-5 booked with Lifemiles on Tap, Lot and Austrian and they all look good. I am suspecting Lifemiles and Turkish have some issues with their bookings. I wont know anything till they get back with me but has anyone experienced anything like this and why would it happen?
"stranded"?
"I have been using Lifemiles for almost 5 years without any major problems" -- no such thing
#4
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 13,372
Sounds terrible.
It's worth reflecting on the fact that Lifemiles is borderline scamming the Star Alliance. They sell miles to LM members with the total expectation that these miles will be used on partner airline flights, often in a Premium cabin. The amount paid by LM to partner airlines for these seats is miniscule.
*A generally has to put up with this, as otherwise they would have zero coverage of South America.
But, at regular intervals, the operating airlines either block award availability to Lifemiles or kill tickets they haven't been paid for.
Lifemiles can be fun to travel hack when travelling alone and with a backup plan. But I wouldn't rely on it for a family vacation anywhere!
It's worth reflecting on the fact that Lifemiles is borderline scamming the Star Alliance. They sell miles to LM members with the total expectation that these miles will be used on partner airline flights, often in a Premium cabin. The amount paid by LM to partner airlines for these seats is miniscule.
*A generally has to put up with this, as otherwise they would have zero coverage of South America.
But, at regular intervals, the operating airlines either block award availability to Lifemiles or kill tickets they haven't been paid for.
Lifemiles can be fun to travel hack when travelling alone and with a backup plan. But I wouldn't rely on it for a family vacation anywhere!
#5
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,093
Sounds terrible.
It's worth reflecting on the fact that Lifemiles is borderline scamming the Star Alliance. They sell miles to LM members with the total expectation that these miles will be used on partner airline flights, often in a Premium cabin. The amount paid by LM to partner airlines for these seats is miniscule.
*A generally has to put up with this, as otherwise they would have zero coverage of South America.
But, at regular intervals, the operating airlines either block award availability to Lifemiles or kill tickets they haven't been paid for.
Lifemiles can be fun to travel hack when travelling alone and with a backup plan. But I wouldn't rely on it for a family vacation anywhere!
It's worth reflecting on the fact that Lifemiles is borderline scamming the Star Alliance. They sell miles to LM members with the total expectation that these miles will be used on partner airline flights, often in a Premium cabin. The amount paid by LM to partner airlines for these seats is miniscule.
*A generally has to put up with this, as otherwise they would have zero coverage of South America.
But, at regular intervals, the operating airlines either block award availability to Lifemiles or kill tickets they haven't been paid for.
Lifemiles can be fun to travel hack when travelling alone and with a backup plan. But I wouldn't rely on it for a family vacation anywhere!
The only times I've had AV-issued award ticket be a problem at check-in attempt for me is on solo-pax trips. Thankfully, all AV-issued mileage tickets for my family vacations -- including often with minors -- have gone off without a hitch. But combining AV with an airline like TK or some other operating carriers not known for having empowered at-airport customer service reps when it comes to IRROPs? That's a higher risk.
#6
Join Date: Jul 2000
Posts: 3,801
Sounds terrible.
It's worth reflecting on the fact that Lifemiles is borderline scamming the Star Alliance. They sell miles to LM members with the total expectation that these miles will be used on partner airline flights, often in a Premium cabin. The amount paid by LM to partner airlines for these seats is miniscule.
*A generally has to put up with this, as otherwise they would have zero coverage of South America.
But, at regular intervals, the operating airlines either block award availability to Lifemiles or kill tickets they haven't been paid for.
Lifemiles can be fun to travel hack when travelling alone and with a backup plan. But I wouldn't rely on it for a family vacation anywhere!
It's worth reflecting on the fact that Lifemiles is borderline scamming the Star Alliance. They sell miles to LM members with the total expectation that these miles will be used on partner airline flights, often in a Premium cabin. The amount paid by LM to partner airlines for these seats is miniscule.
*A generally has to put up with this, as otherwise they would have zero coverage of South America.
But, at regular intervals, the operating airlines either block award availability to Lifemiles or kill tickets they haven't been paid for.
Lifemiles can be fun to travel hack when travelling alone and with a backup plan. But I wouldn't rely on it for a family vacation anywhere!
#7
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,093
Have you seen anything reported that the other Star Alliance airlines are unhappy with Lifemiles' business model? I can see why they would be unhappy - particularly with the ability to buy miles for 1.1-1.2 cents per mile if you time it right. I also suspect that UA isn't thrilled with the fact that tickets to Europe are still 30K one-way on Lifemiles while UA itself has raised the price to 40K.
#8
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
I have not seen 3 I-class award seats on any TK route, lately. 1 seat - maybe, 2 seats - if you are very lucky, but 3 seats - never. It might be that AV booked a non-existing inventory or used incorrect booking class. I do not believe TK would suspended tickets without a valid reason.
#9
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,985
I think a more likely scenario is AV placed the OP's e-tickets under some fraud review and neglected to inform them. TK just found itself with an e-ticket containing coupons they couldn't accept at check-in. The issuing carrier can suspend an e-ticket from use, but I'm not sure whether operating carriers can do this.
If TK really had an issue with the way AV was doing things, they could've just cancelled the space and block I/X inventory.
#10
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 12,699
I can't recall if other airlines did the same as TK.
#11
Original Poster
Join Date: May 2020
Programs: Lifemiles, Marriott Titanium,
Posts: 70
I have not seen 3 I-class award seats on any TK route, lately. 1 seat - maybe, 2 seats - if you are very lucky, but 3 seats - never. It might be that AV booked a non-existing inventory or used incorrect booking class. I do not believe TK would suspended tickets without a valid reason.
#12
Original Poster
Join Date: May 2020
Programs: Lifemiles, Marriott Titanium,
Posts: 70
AV can't forcibly book whatever inventory TK doesn't confirm, be it award or revenue. If AV did accidentally book a revenue fare, that's on them. TK will collect its due for whatever AV plated on the ticket.
I think a more likely scenario is AV placed the OP's e-tickets under some fraud review and neglected to inform them. TK just found itself with an e-ticket containing coupons they couldn't accept at check-in. The issuing carrier can suspend an e-ticket from use, but I'm not sure whether operating carriers can do this.
If TK really had an issue with the way AV was doing things, they could've just cancelled the space and block I/X inventory.
I think a more likely scenario is AV placed the OP's e-tickets under some fraud review and neglected to inform them. TK just found itself with an e-ticket containing coupons they couldn't accept at check-in. The issuing carrier can suspend an e-ticket from use, but I'm not sure whether operating carriers can do this.
If TK really had an issue with the way AV was doing things, they could've just cancelled the space and block I/X inventory.