I just tried to book an award with ET from EU to Africa and at the final payment page I realised the spelling of my name was incorrect. I couldn't find a way to go back to passengers so I pressed the back button but it took me to the homepage and now the availability isn't showing anymore which leads me to believe lifemiles must have pulled the availability. I have had it in the past where it has happened during a failed payment (in which case you get a PNR during the loading screen), but in this case I never got past that point so I am surprised the availability was pulled...

Does anyone know how long I can expect to wait until the availability pops back in?

Edit: Spoke to LM staff and they tried to find a PNR in case a reservation was made and couldn't find anything. They gave me the usual spiel of availability can disappear at any second.. however both flights (one of which was to an obscure african destination) have had both seats disappear (on united and expertflyer as well) immediately after pressing the back button which suggests there is a 99.99% probability that something I did with lifemiles pulled the availability. Just hoping it will come back soon.

Wondering how you fared with this. The exact same thing happened to me today, only the chat agent told me they did see the seats attached to a reservation with my name on it. The problem is, I can�t get through to their customer service team to pay for them.

I had same issue, on payment page, decided to switch to different routing. and when I tried to back to original routing. Seats disappeared. Felt too much of coincidence so called support and they confirmed I had those tickets on hold but had to go through payment process on phone and that too when their billing team opened which was like couple of hours in day. So that was my situation

Any update on this? had the same problem and chat wasn't useful. Did the flights ever come back? Or how were you able to pay for the flights?

Any update on this ?