Waiver award cancelation - strange behavior
Mar 3, 2020, 11:41 pm
#17
Join Date: Jun 2018
Posts: 25
I booked way before Jan 31th (May 2019), and just got this response from LM after asking for a cancellation without paying the penalty:
Let us inform you that your request was not approved, as only tickets with origin/destination China apply to miles refund exoneration, you may verify this information by clicking here.
In this case you can only refund your tickets by paying the correspondent penalty fee. Transaction that can be performed through our Call Center.
Thank you for your comprehension.
Let us inform you that your request was not approved, as only tickets with origin/destination China apply to miles refund exoneration, you may verify this information by clicking here.
In this case you can only refund your tickets by paying the correspondent penalty fee. Transaction that can be performed through our Call Center.
Thank you for your comprehension.
Mar 4, 2020, 6:39 am
#18
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,187
Just point to the IATA travel info that says:
https://www.iatatravelcentre.com/int...1580226297.htm
Passengers who have been China (People's Rep.), Hong Kong (SAR China), Italy, Japan, Korea (Rep.), Macao (SAR China), Thailand or Singapore in the past 14 days are not allowed to enter Israel.
Mar 4, 2020, 6:59 am
#19
Join Date: Jun 2018
Posts: 25
- This does not apply to nationals of Israel, their spouses and their children.
- This does not apply to residents of Israel.
both of these apply to me...
Mar 4, 2020, 11:55 am
#21
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,667
I booked way before Jan 31th (May 2019), and just got this response from LM after asking for a cancellation without paying the penalty:
Let us inform you that your request was not approved, as only tickets with origin/destination China apply to miles refund exoneration, you may verify this information by clicking here.
In this case you can only refund your tickets by paying the correspondent penalty fee. Transaction that can be performed through our Call Center.
Thank you for your comprehension.
Let us inform you that your request was not approved, as only tickets with origin/destination China apply to miles refund exoneration, you may verify this information by clicking here.
In this case you can only refund your tickets by paying the correspondent penalty fee. Transaction that can be performed through our Call Center.
Thank you for your comprehension.
