echino

Example:

August 8th 2018
DME-MUC
LH2531 departing 09:05

Showing available on Aeroplan, United, ANA.

Not available on LifeMiles.

Several other dates, the same thing. I need this flight to book a specific DME-MUC-YVR ticket, and bought miles for that. Now I cannot book it and miles are going to waste.

djjaguar64

Thats not true. I tried for June 2018 and I got LH Y segments in my itinerary.

echino

They are blocking some flights, not all flights. The particular flight that I need is not available with LifeMiles, but is available everywhere else.

Tokyoite

I suggest you screenshot, and plan an alternate itinerary.
By the way, did you see the availability on LifeMiles before you bought the mikes?
You need to be flexible if using miles to book an award since you are never guaranteed that there will be space on specific flights you want.
If you MUST be on that flight, I suggest buying the economy ticket outright.

echino

I need DME-MUC-YVR.

For the DME-MUC segment, only LH2531 departing 09:05 works to connect to MUC-YVR segment.

The screenshot posted above shows that only the later flight is available, while the morning flight I need is not available on LifeMiles. But is IS available everywhere else.

I need these particular flights because only LH allows the children of certain ages fly between these cities without an adult. I don't have any miles other than LifeMiles to book these LH flights, and a cash fare would be extremely expensive.

And LifeMiles block economy awards on the short segment in this example, making the trip impossible.

Tokyoite

Kids on a German airline with award ticket issued out of Colombia...you are taking chances!
As you might be aware from other threads, the interface has been renewed, and you can show it if you change your country to Argentina.
So, i suggest you try with the new interface.
Sadly, you cant "force" Lifemiles to give you a flight.

You could also send screenshots (such as the one i took, showing that the flight you want doesnt show), and ask them to piece your itinerary for you.

3 Screenshots you need to send:
1. DME-MUC LH 2529 on 8th
2. MUC-YVR LH 476 on 8th
3. DME-YVR - on 8th, No availability shown.

Add the usual required information (FFP number, name, passanger name, phone number etc. etc.)

FYI:
[KVS Tool 8.5.9/Diamond - Awards/AC-StarAlliance/CA-Auto]
DME Moscow Domodedovo Intl RU [UUDD]
YVR Vancouver Metro / Intl BC CA = YVR CXH [CYVR]
WED 08 Aug 2018 | 1 Seat
Carrier Flight From Depart To Arrive A/C St Award Availability
--------- ------ ---- -------- ---- -------- --- -- ------------------
LH 2531 DME 09:05 MUC 11:10 320 0 YS+
-> LH 476 MUC 15:25 YVR 16:55 333 0 YS+
LH 2529 DME 16:10 MUC 18:15 320 0 YS+
-> LH 476 MUC 15:25 +1 YVR 16:55 +1 333 0 YS+