time to ticket award ticket
Feb 12, 2014, 6:31 pm
#1
Original Poster
Join Date: Dec 2010
Programs: AA EXP, UA 1P, Marriott Platinum, SPG Platinum, Avis First
Posts: 44
time to ticket award ticket
I booked an award ticket through the Lifemiles website involving UA, CA, OZ. It has been 24 hours and the ticket has not been been issued yet. How long does it normally take to issue the Star Alliance award ticket? Should I email or call customer service Lifemiles? Thank you for your help.
Last edited by dclocation; Feb 12, 2014 at 10:13 pm
Feb 13, 2014, 7:47 pm
#3
Join Date: Apr 2012
Location: YVR, KUL
Programs: AC, MH, BA, AF-KL
Posts: 2,904
They're pretty efficient when it comes to email requests, and when mine didn't ticket after 48 hours I shot them an email which was replied within a few hours, with all the ticket numbers listed.
Calling is useless as they'll tell you "Your flight isn't till X'mas so there's plenty of time"
Calling is useless as they'll tell you "Your flight isn't till X'mas so there's plenty of time"
Feb 15, 2014, 3:09 am
#4
Join Date: Nov 2009
Programs: QF WP, QR GOLD, TK GOLD, EY GOLD, AF/KLM GOLD
Posts: 392
I had an issue where a one-way award ticket was not issued immediately. I called the america call centre and said to the guy that that I need the ticket issued because of visa issues etc and he put me on hold for 15 minutes and got it done. So it can definitely be done if you have a serious case
Feb 15, 2014, 7:21 am
#6
Join Date: Jul 2006
Location: East Coast
Programs: All major Airlines, Hotel Chains, Credit Cards and Car Rentals
Posts: 1,263
Actually, I have rarely gotten ticketing confirmation emails. They just email you the reservation confirmation but really no ticket confirmation with the ticket numbers.
Feb 15, 2014, 7:31 am
#7
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,852
I would guess it depends on the airline used or time it takes to ticket..... I don't get any e-ticket confirmations for LH/LX but I do for BR, TG and SQ.
I did have a few BR bookings where my ticketing was instant and I didn't get a confirmation as well. But my last booking didn't ticket instantly and I got the confirmation after 18hrs. Since I was flying about 36hrs after booking this was a bit of a surprise.
I did have a few BR bookings where my ticketing was instant and I didn't get a confirmation as well. But my last booking didn't ticket instantly and I got the confirmation after 18hrs. Since I was flying about 36hrs after booking this was a bit of a surprise.
Feb 15, 2014, 9:37 am
#8
Join Date: Oct 2011
Posts: 3,838