250 bonus miles for e-store purchases in October 2012
Mar 4, 2013, 4:11 pm
#646
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,047
My email submitted today.
"Sir or Madam,
I participated in a LifeMiles shopping promotion (in October 2012) and the miles I earned have not properly posted.
Because the miles were supposed to post sometime in December, and because a few did post (erroneously), I suspect there has been an error with the computer algorithm processing these transactions, and that it requires human intervention.
Please help and rectify this situation. I can submit my receipts, and screenshots if necessary. Here are more specifics if it is helpful:
During the month of October, the Lifemiles.com mileage promotion offered a bonus of 250 miles per order at select retailers. This was in addition to 3x miles earned per dollar on the cost of the purchases (at retailer, Drugstore.com). Because I felt this was a great promotion, I chose to purchase a number of Christmas gifts, and took screen shots of the offer. I also noted that the Lifemiles store recorded each transaction order separately, and reported the mileage award as "pending." By mid-December, a few items reflected "paid" and were actually awarded the 3x mileage but most failed. Fewer still of the 250 bonuses posted (there should be one per order), and none of them were paid at all. At the moment, my balance is reporting "37 miles", which is definitely not in the spirit of this offer. Instead, the balance should be between 19,000 and 21,000 miles.
Thank you kindly for looking into this problem. I look forward to flying with AviancaTaca."
I participated in a LifeMiles shopping promotion (in October 2012) and the miles I earned have not properly posted.
Because the miles were supposed to post sometime in December, and because a few did post (erroneously), I suspect there has been an error with the computer algorithm processing these transactions, and that it requires human intervention.
Please help and rectify this situation. I can submit my receipts, and screenshots if necessary. Here are more specifics if it is helpful:
During the month of October, the Lifemiles.com mileage promotion offered a bonus of 250 miles per order at select retailers. This was in addition to 3x miles earned per dollar on the cost of the purchases (at retailer, Drugstore.com). Because I felt this was a great promotion, I chose to purchase a number of Christmas gifts, and took screen shots of the offer. I also noted that the Lifemiles store recorded each transaction order separately, and reported the mileage award as "pending." By mid-December, a few items reflected "paid" and were actually awarded the 3x mileage but most failed. Fewer still of the 250 bonuses posted (there should be one per order), and none of them were paid at all. At the moment, my balance is reporting "37 miles", which is definitely not in the spirit of this offer. Instead, the balance should be between 19,000 and 21,000 miles.
Thank you kindly for looking into this problem. I look forward to flying with AviancaTaca."
Mar 5, 2013, 4:51 pm
#647
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 146
Mar 6, 2013, 7:22 am
#648
Join Date: Apr 2012
Location: Chicagoland
Posts: 33
I received the following email when requesting miles be posted.
"Thank you for choosing LifeMiles as one of your loyalty programs. We will be more than glad to help earning does miles. Since the process was not done automatically, we are going to need the receipts, vouchers, or bank statement showing does transactions."
I am not sure what or how to send proof of purchase? Screen shots of Petsmart account with transactions? Did people send snail mail? Did you save the paper receipts when your drugstore stuff was shipped? (I did not do this...oops)
I don't want to send credit card statements, not sure how to black-out personal info.
"Thank you for choosing LifeMiles as one of your loyalty programs. We will be more than glad to help earning does miles. Since the process was not done automatically, we are going to need the receipts, vouchers, or bank statement showing does transactions."
I am not sure what or how to send proof of purchase? Screen shots of Petsmart account with transactions? Did people send snail mail? Did you save the paper receipts when your drugstore stuff was shipped? (I did not do this...oops)
I don't want to send credit card statements, not sure how to black-out personal info.
Mar 6, 2013, 2:42 pm
#649
Join Date: Jan 2011
Posts: 14
My email submitted today.
"Sir or Madam,
I participated in a LifeMiles shopping promotion (in October 2012) and the miles I earned have not properly posted.
Because the miles were supposed to post sometime in December, and because a few did post (erroneously), I suspect there has been an error with the computer algorithm processing these transactions, and that it requires human intervention.
Please help and rectify this situation. I can submit my receipts, and screenshots if necessary. Here are more specifics if it is helpful:
During the month of October, the Lifemiles.com mileage promotion offered a bonus of 250 miles per order at select retailers. This was in addition to 3x miles earned per dollar on the cost of the purchases (at retailer, Drugstore.com). Because I felt this was a great promotion, I chose to purchase a number of Christmas gifts, and took screen shots of the offer. I also noted that the Lifemiles store recorded each transaction order separately, and reported the mileage award as "pending." By mid-December, a few items reflected "paid" and were actually awarded the 3x mileage but most failed. Fewer still of the 250 bonuses posted (there should be one per order), and none of them were paid at all. At the moment, my balance is reporting "37 miles", which is definitely not in the spirit of this offer. Instead, the balance should be between 19,000 and 21,000 miles.
Thank you kindly for looking into this problem. I look forward to flying with AviancaTaca."
I participated in a LifeMiles shopping promotion (in October 2012) and the miles I earned have not properly posted.
Because the miles were supposed to post sometime in December, and because a few did post (erroneously), I suspect there has been an error with the computer algorithm processing these transactions, and that it requires human intervention.
Please help and rectify this situation. I can submit my receipts, and screenshots if necessary. Here are more specifics if it is helpful:
During the month of October, the Lifemiles.com mileage promotion offered a bonus of 250 miles per order at select retailers. This was in addition to 3x miles earned per dollar on the cost of the purchases (at retailer, Drugstore.com). Because I felt this was a great promotion, I chose to purchase a number of Christmas gifts, and took screen shots of the offer. I also noted that the Lifemiles store recorded each transaction order separately, and reported the mileage award as "pending." By mid-December, a few items reflected "paid" and were actually awarded the 3x mileage but most failed. Fewer still of the 250 bonuses posted (there should be one per order), and none of them were paid at all. At the moment, my balance is reporting "37 miles", which is definitely not in the spirit of this offer. Instead, the balance should be between 19,000 and 21,000 miles.
Thank you kindly for looking into this problem. I look forward to flying with AviancaTaca."
Mar 7, 2013, 12:54 pm
#650
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 146
@flyboy: I bought 80 one-dollar gifts individually with no shipping costs. Each should be awarded 250 bonus points + 3pts/dollar.
The next response after posting my credit card statements and all supporting screenshots was to redirect me to "Complete a Missing Transaction inquiry form", which sounds logical, but is inconsistent with the earlier request and from past reports, sounds like a dead-end.
I submitted it, took a screen shot, and continued with [email protected]. It's been a week shy of 5 months, and they may not honor at 6 months. Time to lay in.
The next response after posting my credit card statements and all supporting screenshots was to redirect me to "Complete a Missing Transaction inquiry form", which sounds logical, but is inconsistent with the earlier request and from past reports, sounds like a dead-end.
I submitted it, took a screen shot, and continued with [email protected]. It's been a week shy of 5 months, and they may not honor at 6 months. Time to lay in.
Mar 11, 2013, 11:08 am
#652
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
Mar 11, 2013, 3:17 pm
#653
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
I got an email reply today. Evidently the office in charge of evaluating my case needs more time because my "case involves a lot of information to corroborate." Hopefully that means they're corroborating ALL of my purchases. If so, I'm cool with that. 
Mar 19, 2013, 8:16 am
#654
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 146
12 days ago received this response:
Mr. EddieFlyer.
Greetings.
I inform you that we have escalated the case with the appropriate area. As soon as we receive a comfirmation from them, we will contact you back.
I appreciate your time and comprehension.
Best regards,
and I responded two days go (still unanswered):Greetings.
I inform you that we have escalated the case with the appropriate area. As soon as we receive a comfirmation from them, we will contact you back.
I appreciate your time and comprehension.
Best regards,
Thank you for escalating this problem. It's been 10 days, where does this stand?
Mar 19, 2013, 9:39 am
#655
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I also send a reply to them today. I explained its been 5 months and they are. Requesting more time. I requested my claim to be expedited as I need those points by Christmas to make a reservation and at this rate doesn't look like anyone has any clue with this promo.
I also suggested my investigation officer to splash some cold water on his face to help .
I also suggested my investigation officer to splash some cold water on his face to help .
Mar 27, 2013, 5:48 pm
#656
Join Date: Jul 2004
Location: MCO
Programs: AA 1MM, BA, UA, HH Dia, CC Gold, SPG Plat
Posts: 795
My recent response:
Our support area managing the accruals for the promotion has decided that the miles for all the LifeMiles member that participated in the promotion back in october will be posted in the following 30 days. By this statement, the due date for the accrual will be by the end of the next month.
I appreciate your comprehension in this standarized process for all LifeMiles members.
Such crap. Did anyone ever figure out what is the appropriate regulatory agency for this?
Our support area managing the accruals for the promotion has decided that the miles for all the LifeMiles member that participated in the promotion back in october will be posted in the following 30 days. By this statement, the due date for the accrual will be by the end of the next month.
I appreciate your comprehension in this standarized process for all LifeMiles members.
Such crap. Did anyone ever figure out what is the appropriate regulatory agency for this?
Mar 27, 2013, 5:53 pm
#657
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
My recent response:
Our support area managing the accruals for the promotion has decided that the miles for all the LifeMiles member that participated in the promotion back in october will be posted in the following 30 days. By this statement, the due date for the accrual will be by the end of the next month.
I appreciate your comprehension in this standarized process for all LifeMiles members.
Such crap. Did anyone ever figure out what is the appropriate regulatory agency for this?
Our support area managing the accruals for the promotion has decided that the miles for all the LifeMiles member that participated in the promotion back in october will be posted in the following 30 days. By this statement, the due date for the accrual will be by the end of the next month.
I appreciate your comprehension in this standarized process for all LifeMiles members.
Such crap. Did anyone ever figure out what is the appropriate regulatory agency for this?
Mar 28, 2013, 11:13 am
#659
Used to be highman123
Join Date: Jul 2011
Posts: 3,541
Ok got the same placeholder email today - I just hope they are serious about it!
Do they really send all their emails through 'Google Translate' - who comes up with such English
It is nice to greet you,
Regarding the accrual of your miles bonus for the your purchases in our web site, according our internal assistance department, these ones will be posted in your account in 30 days, having a maximum limit until the last days of April.
If by this time you have not gotten them, we ask you to please contact us again to check the reason of the inconvenience.
Finally, I just want to remind you this process is equal for all our customers who participated of the promotion regardless their status in our program.
Our apologies for the delay, thank you for your patience.
We appreciate your comprehension.
Do they really send all their emails through 'Google Translate' - who comes up with such English
It is nice to greet you,
Regarding the accrual of your miles bonus for the your purchases in our web site, according our internal assistance department, these ones will be posted in your account in 30 days, having a maximum limit until the last days of April.
If by this time you have not gotten them, we ask you to please contact us again to check the reason of the inconvenience.
Finally, I just want to remind you this process is equal for all our customers who participated of the promotion regardless their status in our program.
Our apologies for the delay, thank you for your patience.
We appreciate your comprehension.
Mar 29, 2013, 2:13 pm
#660
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 146
Still no response yet. Posted this:
<QUOTE>
Sir or Madam:
It has now been over three weeks since this was "escalated" and I haven't heard any news whatsoever.
That hardly sounds like an "escalation" to me, quite to the contrary. Given that this is a long-standing problem, I expect others have also had this issue resolved already, and I expect a quicker response time in solving my case.
Please resolve this matter promptly.
Thank you,
</QUOTE>
<QUOTE>
Sir or Madam:
It has now been over three weeks since this was "escalated" and I haven't heard any news whatsoever.
That hardly sounds like an "escalation" to me, quite to the contrary. Given that this is a long-standing problem, I expect others have also had this issue resolved already, and I expect a quicker response time in solving my case.
Please resolve this matter promptly.
Thank you,
</QUOTE>