Avianca/Taca Lifemiles may be Best Program in Star

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Mar 31, 2013, 7:37 am

#1936

SilverChris

Join Date: Apr 2012

Location: YVR, KUL

Programs: AC, MH, BA, AF-KL

Posts: 2,905

Quote:

Originally Posted by onlysuites

Amex got declined on the booking page. I made a note of the PNR. What do I need to do next?

I was booking a ticket from Mrs onlysuites account so I can't call it in now and she doesn't have the patience. How bad is the calling it in part? Do you need a pin number set up?

Is it Amex that others have face problems with too?

You need to set up her "Call centre PIN" under her profile settings which is needed when you're going to pay for her booking. With the call centre it's anyone's guess, so a lot of persistence is required.

Just dumb things down as much as possible, and just say that you've made the reservation earlier and would like to pay for it now. Don't mention the payment failure as it'll just prompt them to refer you back to the website.

Good luck! (you'll need it)

Mar 31, 2013, 11:39 am

#1937

yerffej201

Join Date: Nov 2011

Posts: 6,386

Quote:

Originally Posted by onlysuites

imho i'd rather use another cc than go through call center.

Mar 31, 2013, 11:56 am

#1938

maverick17

Join Date: Oct 2010

Location: EWR, SLC, SGN

Posts: 1,113

I had payment issues with Chase Sapphire but Amex worked fine, so just ymmv it seems. I didn't want foreign transaction fees so now I call ahead to Chase and they clear my card for a month at a time for Taca purchases.

If there is limited availability I'd call. I waited on one that failed on payment and the availability never came back.

Apr 1, 2013, 2:33 am

#1939

DOUDOU1980

Suspended

Join Date: Aug 2012

Location: NYC & PEK

Programs: Hyatt Diamond, UA GS, AA EXP

Posts: 292

Quote:

Originally Posted by maverick17

They do not charge foreign exchange fee. I always use my AME PRG to pay for miles, tax and fee. I got 3 points per dollar and no foreign exchange fee.

Apr 1, 2013, 6:06 am

#1940

onlysuites

FlyerTalk Evangelist

Join Date: Sep 2003

Programs: BA Silver, EY Gold, HH Diamond, IHG Plat

Posts: 12,213

Quote:

Originally Posted by yerffej201

imho i'd rather use another cc than go through call center.

Data point- Mine was Amex Plat and it was blocked by Amex due to fraud protection.

The PNR is set up and seats gone so only way is to wait for seats to auto cancel or call it in.

Apr 1, 2013, 7:19 am

#1941

Pseudo Nim

Join Date: Jan 2006

Location: In the air

Programs: Occasional RTW club

Posts: 6,925

Quote:

Originally Posted by onlysuites

Data point- Mine was Amex Plat and it was blocked by Amex due to fraud protection.

The PNR is set up and seats gone so only way is to wait for seats to auto cancel or call it in.

just call in and claim the website was unclear and you want to make the payment. just pretend you're more incompetent than they are and make them feel empowered. :P

worst case they won't do it and you'll have to rebook online - but it would suck if the seats never came back.

Apr 1, 2013, 10:46 am

#1942

maverick17

Join Date: Oct 2010

Location: EWR, SLC, SGN

Posts: 1,113

Quote:

Originally Posted by DOUDOU1980:20515520

They do not charge foreign exchange fee. I always use my AME PRG to pay for miles, tax and fee. I got 3 points per dollar and no foreign exchange fee.

Thx! I read here they might and was trying to avoid it but might go to Amex again.

Apr 1, 2013, 11:42 am

#1943

yerffej201

Join Date: Nov 2011

Posts: 6,386

Quote:

Originally Posted by DOUDOU1980

They do not charge foreign exchange fee. I always use my AME PRG to pay for miles, tax and fee. I got 3 points per dollar and no foreign exchange fee.

Well they charge in USD, so I got dinged. I'll use a forex card next time.