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Award cancellation fee

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Old Jul 23, 2023, 10:55 pm
  #1  
Original Poster
 
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,721
Award cancellation fee
On a Star Alliance award booking confirmation page, it says (emphasis mine):

When refund is made within the validity period through the online ☞ No fee is charged.
When refund is made offline within the validity period ☞ USD 30 will be charged (or3,000 miles will be redeemed) per a re-issuance.

Does that mean I can cancel online for free?
italdesign is offline  
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Old Jul 26, 2023, 10:35 am
  #2  
THD
 
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Yes, that is correct
THD is offline  
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Old Mar 27, 2024, 10:00 pm
  #3  
 
Join Date: Apr 2019
Location: MUC
Programs: SQ *G, UA *G, BA Gold, Hyatt Globalist
Posts: 33
But how can you cancel it online? I don’t seem to find the option… And I made the booking directly through their online website.
volutes is offline  
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