ICN-JFK equipment swap - which plane am I on now?
Jul 20, 2017, 10:07 am
#16
Join Date: Nov 2008
Location: New York, NY
Posts: 343
He also followed up with an email that he has chosen seat 2K for me, which was a nice touch.
Jul 20, 2017, 2:58 pm
#18
Join Date: Sep 2009
Location: Bay Area, CA
Programs: UA Gold
Posts: 224
Has the same for mine, but I assume when the NY office rep emailed and left voicemail that equipment change has happened for 11/22/17 flight from ICN-JFK, it's fairly confirmed.
He also followed up with an email that he has chosen seat 2K for me, which was a nice touch.
He also followed up with an email that he has chosen seat 2K for me, which was a nice touch.
Jul 20, 2017, 3:53 pm
#19
Original Poster
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
Put me in 5E/G I think, 2 in the middle where seats are close and table is on outside (traveling with wife) Called and asked about row 1 and 3 and was told they are under airport control....
Jul 21, 2017, 9:56 pm
#21
Join Date: Nov 2008
Location: New York, NY
Posts: 343
oops! sorry! Same flight, same day? see you there?
Jul 25, 2017, 10:22 am
#22
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
I had three award flights in January booked on this service in F, two via SQ KF and one via LH M&M.
LH proactively called me today, reissued the ticket in an instant (in Business) and refunded the points difference.
I had to call SQ, they couldn't reissue in Biz. The guy was very diligent and helpful but on their end it seems to be a system issue that if they didn't refund and reissue, they couldn't refund the award point difference. Three calls later (with the same operator) and it was done, but even he was relieved as he didn't know if the seats would hold (as there were no more Business award seats available). He called Asiana twice to confirm.
LH proactively called me today, reissued the ticket in an instant (in Business) and refunded the points difference.
I had to call SQ, they couldn't reissue in Biz. The guy was very diligent and helpful but on their end it seems to be a system issue that if they didn't refund and reissue, they couldn't refund the award point difference. Three calls later (with the same operator) and it was done, but even he was relieved as he didn't know if the seats would hold (as there were no more Business award seats available). He called Asiana twice to confirm.
Jul 25, 2017, 12:30 pm
#23
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
I had three award flights in January booked on this service in F, two via SQ KF and one via LH M&M.
LH proactively called me today, reissued the ticket in an instant (in Business) and refunded the points difference.
I had to call SQ, they couldn't reissue in Biz. The guy was very diligent and helpful but on their end it seems to be a system issue that if they didn't refund and reissue, they couldn't refund the award point difference. Three calls later (with the same operator) and it was done, but even he was relieved as he didn't know if the seats would hold (as there were no more Business award seats available). He called Asiana twice to confirm.
LH proactively called me today, reissued the ticket in an instant (in Business) and refunded the points difference.
I had to call SQ, they couldn't reissue in Biz. The guy was very diligent and helpful but on their end it seems to be a system issue that if they didn't refund and reissue, they couldn't refund the award point difference. Three calls later (with the same operator) and it was done, but even he was relieved as he didn't know if the seats would hold (as there were no more Business award seats available). He called Asiana twice to confirm.
Jul 26, 2017, 8:43 pm
#24
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Jul 27, 2017, 9:46 pm
#25
Join Date: Nov 2008
Location: New York, NY
Posts: 343
Jul 28, 2017, 11:22 am
#26
Join Date: Sep 2009
Location: Bay Area, CA
Programs: UA Gold
Posts: 224
Thanks for the heads up! I will make the change when it's released. I'm looking for other options as well. I'm connecting from BKK and had first class the whole way. Now I'm not sure it's worth the extra miles for first class only from BKK-ICN. Hopefully something opens up.
Aug 18, 2017, 8:42 am
#27
Join Date: Jul 2005
Programs: SQ *Gold
Posts: 871
I've been caught in this equipment change too, though it shouldn't affect my travel. Booked a SQ KF award with final segment ICN-JFK in J. My wife and I got moved to 4G and 4K (across the aisle from each other) on the 777. The J cabin is completely full now even though we're still 2.5 months out from the flight so no chance to change- stands to reason when you downgauge from a giant A380 with 66 J-seats to just 24 J-seats on the 777. We're ok with the change though... I'd be much more frustrated if I were those of you who have lost your F seats!
Aug 18, 2017, 2:37 pm
#28
Original Poster
Join Date: Sep 2013
Location: CHS
Programs: UA GS, Bonvoy Amabassador, Hertz PC
Posts: 2,589
I've been caught in this equipment change too, though it shouldn't affect my travel. Booked a SQ KF award with final segment ICN-JFK in J. My wife and I got moved to 4G and 4K (across the aisle from each other) on the 777. The J cabin is completely full now even though we're still 2.5 months out from the flight so no chance to change- stands to reason when you downgauge from a giant A380 with 66 J-seats to just 24 J-seats on the 777. We're ok with the change though... I'd be much more frustrated if I were those of you who have lost your F seats!
Aug 21, 2017, 11:42 am
#29
Join Date: Jul 2005
Programs: SQ *Gold
Posts: 871