Any experience with gettransfer.com?
Feb 10, 2020, 2:29 pm
#2
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,027
Odd you ask that - I was about to use the service earlier today, but had a look at recent online reviews....
.... and changed my mind!
https://uk.trustpilot.com/review/gettransfer.com
The model seems to be on the lines of Uber, but without its customer service ethos. They basically line up drivers (private motorists and taxi firms) to supply services to travellers. I'm not sure how validation of drivers' credentials and insurance work; and many of the complaints suggest the company washes its hands after matching motorist with passenger.
Feb 10, 2020, 7:31 pm
#3
Original Poster
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,907
Yes, saw the same page, but wanted to check if one had first hand experience. OK. I'd rather stick with Klook then...
P.S. BTW one one sees such weird distribution of almost the same number of 5* and 1* reviews, without much in between, I'd be very careful in assessment of truthfulness of 5* reviews.
P.S. BTW one one sees such weird distribution of almost the same number of 5* and 1* reviews, without much in between, I'd be very careful in assessment of truthfulness of 5* reviews.
Feb 11, 2020, 7:46 am
#5
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,027
Yes, I noticed that: and that all the most recent reviews are very credibly presented complaints. I can cope with Uber or Grab not turning up, but the fear of a pre-paid service not arriving to get me to an early morning flight from an airport 50km away makes an additional $20 for a local taxi a reasonable proposition
Feb 11, 2020, 5:18 pm
#6
Original Poster
Join Date: Dec 2007
Location: Virginia City Highlands
Programs: Nothing anymore after 20 years
Posts: 6,907
Yes, I noticed that: and that all the most recent reviews are very credibly presented complaints. I can cope with Uber or Grab not turning up, but the fear of a pre-paid service not arriving to get me to an early morning flight from an airport 50km away makes an additional $20 for a local taxi a reasonable proposition
I am going to use Klook now for transfer and 10h hire. Will update afterwards.
Sep 24, 2022, 1:15 pm
#7
Join Date: Sep 2022
Posts: 1
Be very careful with GetTransfer.com
I booked a transfer with GetTransfer in Rhodes, Greece in August 2022.
The car did not come without any advance notice.
It was very difficult to find an alternative solution soon, and finally I could not visit an attraction which I was very much looking forward to.
I requested refund to my credit card, but GetTransfer only gives me a credit toward future transfer, which is according to their Terms & Conditions.
Such credit is useless for me. Who wants to use such an unreliable service again. I only ended up losing my money.
Please be careful!
The car did not come without any advance notice.
It was very difficult to find an alternative solution soon, and finally I could not visit an attraction which I was very much looking forward to.
I requested refund to my credit card, but GetTransfer only gives me a credit toward future transfer, which is according to their Terms & Conditions.
Such credit is useless for me. Who wants to use such an unreliable service again. I only ended up losing my money.
Please be careful!