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Old Feb 10, 2024 | 9:40 am
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Lounge access when upgraded

Newbie question for Amtrak status. I used a coupon to upgrade to Acela first from business. When I scanned into the lounge in Moynihan train hall, it seems to have deducted a lounge access coupon. Is lounge access not included with an upgraded ticket?
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Old Feb 11, 2024 | 12:00 pm
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Originally Posted by astroflyer
Newbie question for Amtrak status. I used a coupon to upgrade to Acela first from business. When I scanned into the lounge in Moynihan train hall, it seems to have deducted a lounge access coupon. Is lounge access not included with an upgraded ticket?
Lounge access is included regardless of whether you paid for First or used an upgrade. I would call and speak to someone at AGR. Good Luck.
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Old Feb 13, 2024 | 7:58 am
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I got in the same way the OP did. As a matter of fact I was NYP/WAS in coach on the NER, with a return upfront in Acela. Since I was in first on the way home (same day) they allowed me lounge access.

dh
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Old Feb 13, 2024 | 8:18 pm
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Originally Posted by dhammer53
I got in the same way the OP did. As a matter of fact I was NYP/WAS in coach on the NER, with a return upfront in Acela. Since I was in first on the way home (same day) they allowed me lounge access.

dh
Did they deduct a lounge access coupon for you? Just trying to organize my facts before I call. My upgraded trip never posted points either.
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Old Feb 14, 2024 | 6:34 am
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Originally Posted by astroflyer
Did they deduct a lounge access coupon for you? Just trying to organize my facts before I call. My upgraded trip never posted points either.
No.
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Old Feb 14, 2024 | 3:41 pm
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Originally Posted by astroflyer
Is lounge access not included with an upgraded ticket?
Ive used upgrade coupons many, many times on Acela. Club access is definitely included. You should not have been charged for a separate lounge access coupon.
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Old Feb 15, 2024 | 12:19 pm
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Definitely an error. I use upgrade coupons all the time and enjoy the Metropolitan lounge and ClubAcelas all the time
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