Getting the most of out our trip
Aug 12, 2012, 2:20 pm
#31
Join Date: Feb 2011
Programs: Amtrak Select
Posts: 333
Keep us posted, I am very curious as to how they handle this. This seems to me like a major fault with the e-ticketing program.
Aug 14, 2012, 7:10 pm
#33
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,929
Not sure what that means--that you haven't found a telephone, or that Amtrak is not picking up their phone? Because you can pretty much always get through to customer service at Amtrak. If you dial at peak times when there is some major weather issue, you might have to wait a while, but under normal circumstances you shouldn't be on hold more than a few minutes.
Aug 17, 2012, 1:43 pm
#34
Original Poster
Join Date: Feb 2010
Location: LCY
Programs: BAEC
Posts: 372
Well I tried calling several times over the past few days and always got stuck in a queue with no answer in about 10 minutes. Unhelpfully doesn't tell you where you are in the queue.
However, I did receive a reply to my email and they've reinstated my tickets and emailed new e-tickets over.
So panic over.
However, I did receive a reply to my email and they've reinstated my tickets and emailed new e-tickets over.
So panic over.
Aug 17, 2012, 1:53 pm
#35
Join Date: Apr 2003
Location: MSY
Programs: BA GfL
Posts: 5,929
Well I tried calling several times over the past few days and always got stuck in a queue with no answer in about 10 minutes. Unhelpfully doesn't tell you where you are in the queue.
However, I did receive a reply to my email and they've reinstated my tickets and emailed new e-tickets over.
So panic over.
However, I did receive a reply to my email and they've reinstated my tickets and emailed new e-tickets over.
So panic over.
Generally Amtrak's customer service phone wait time is not outrageous--I'd have given it more than 10 minutes before hanging up. I hope you never have to call the phone company, or an airline during a big snowstorm
Aug 17, 2012, 3:30 pm
#36
Join Date: Feb 2011
Programs: Amtrak Select
Posts: 333
Well I tried calling several times over the past few days and always got stuck in a queue with no answer in about 10 minutes. Unhelpfully doesn't tell you where you are in the queue.
However, I did receive a reply to my email and they've reinstated my tickets and emailed new e-tickets over.
So panic over.
However, I did receive a reply to my email and they've reinstated my tickets and emailed new e-tickets over.
So panic over.
Aug 18, 2012, 6:09 am
#37
Original Poster
Join Date: Feb 2010
Location: LCY
Programs: BAEC
Posts: 372
I don't mind waiting in the UK but was using my UK mobile as we found it shockingly difficult to find a working payphone even in hotels and the toll free access charge from the hotel was crazy.
All fixed now.
All fixed now.