Handicap Roomette Award
#2
In Memoriam
Join Date: Mar 2004
Location: New York, NY, USA
Programs: HH Diamond, Amtrak Exec
Posts: 3,262
I would certainly hope not as that would leave Amtrak in violation of the ADA once again. I suspect that you got someone who confused the family room with the H room, as the family room is 20,000.
I'd call back and speak with a different agent and failing that, ask for a supervisor.
I'd call back and speak with a different agent and failing that, ask for a supervisor.