AMEX denies Car Rental Coverage when Rental Company Coupon Applied
May 27, 2010, 8:41 pm
#46
Join Date: Jul 2005
Location: TPE, MNL
Programs: AA lifetime GOLD, but still an AA Baby compare to people here. CX nobody. BR Silver.
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May 31, 2010, 11:49 am
#47
Join Date: Jan 2007
Location: Nashville, TN - BNA
Programs: Hilton Gold, WN RR
Posts: 1,818
I'm signed up for the premium coverage and Amex usually bills me for it ($24.99) after I pay for the rental.
(This kinda makes no sense - how can you have put the rental on your Amex card when you're paying for it when you return the car - have always hoped that just the reservation showing my PR Gold number would do the job)
(This kinda makes no sense - how can you have put the rental on your Amex card when you're paying for it when you return the car - have always hoped that just the reservation showing my PR Gold number would do the job)
May 31, 2010, 4:40 pm
#48
Moderator
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Other card issuers (e. g. Bank of America) display these pending transactions on their website, but American Express does not.
May 31, 2010, 8:35 pm
#49
Join Date: Nov 2001
Location: YYZ
Programs: Earned: AC SE, AA PLT - Comped: DL PLT, Avis PC, Hertz Platinum
Posts: 781
Jun 4, 2010, 9:19 pm
#50
Join Date: Jun 2009
Location: Metro Detroit
Programs: DL KM
Posts: 628
Not to kick a dead horse, but what is considered "one full day of rental"? Is that a rack rate? A discounted rate? Taxes and fees only on a free day coupon?
Aug 16, 2012, 6:05 pm
#52
Join Date: Jan 2005
Location: Earth
Posts: 912
Has any of this changed in the last few years? I see that people have had some trouble with coupons and discounts. I just read the AMEX description of coverage on their site and I didn't see any references to the use of discounts or coupons outside of some language saying Membership Rewards Certs are covered. I can see the free day coupons being excluded. I just can't imagine using a CDP for a discount getting the coverage denied. Every somewhat frequent renter has one lol....
Aug 16, 2012, 11:02 pm
#53
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Wirelessly posted (BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
I don't think that using a Hertz CDP, Avis AWD, or similar discount rate code voids the free Amex coverage; rather, it is the use of a free-day or dollars-off coupon that causes the problem. But of course, it is best to verify this with Amex (and get it in writing).
I don't think that using a Hertz CDP, Avis AWD, or similar discount rate code voids the free Amex coverage; rather, it is the use of a free-day or dollars-off coupon that causes the problem. But of course, it is best to verify this with Amex (and get it in writing).
Aug 17, 2012, 9:22 pm
#54
Join Date: Feb 2012
Location: SDF
Programs: AS MVPG, Hyatt Plat, SPG Gold
Posts: 290
Wirelessly posted (BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
I don't think that using a Hertz CDP, Avis AWD, or similar discount rate code voids the free Amex coverage; rather, it is the use of a free-day or dollars-off coupon that causes the problem. But of course, it is best to verify this with Amex (and get it in writing).
I don't think that using a Hertz CDP, Avis AWD, or similar discount rate code voids the free Amex coverage; rather, it is the use of a free-day or dollars-off coupon that causes the problem. But of course, it is best to verify this with Amex (and get it in writing).
Aug 17, 2012, 10:00 pm
#55
Join Date: Jun 2012
Location: In CT,left my heart in Leicester.
Programs: Work in progress.
Posts: 1,237
Even if I used coupons or received a discounted rate or used free day certificates.
Although when I asked the CSR to give it to me in writing, she refused. She said that she and a supervisor had combed through the T&C and couldn't find anything that said I couldn't use the discounts etc...
Amex really needs to get their act together when it comes to releasing information.
First the Amex rewards mall, now this.
Aug 18, 2012, 8:35 am
#56
Join Date: Apr 2011
Location: Texas
Posts: 256
As implied by the name, this is an actual insurance product. That is, it's regulated by the Insurance Commissioner of your state (or perhaps some other state). Find out who the regulatory authority is, and take the matter up with them.
Is there any problem left in America that can't be solved by immediately filing a class-action lawsuit?
Is there any problem left in America that can't be solved by immediately filing a class-action lawsuit?
Aug 18, 2012, 11:19 am
#57
Join Date: Jan 2000
Location: Northern California
Programs: Inf Elite CO, lifetime AA Platinum
Posts: 1,937
If you have an accident why not just ask the car company to remove the coupons from your reservation and then put the full amount on your credit card? May be a small price to pay to ensure coverage.
Aug 18, 2012, 11:44 am
#58
Join Date: Jun 2012
Location: In CT,left my heart in Leicester.
Programs: Work in progress.
Posts: 1,237
Aug 18, 2012, 12:37 pm
#59
Join Date: Feb 2012
Location: SDF
Programs: AS MVPG, Hyatt Plat, SPG Gold
Posts: 290
That's strange. I was talking to them today and they said that as long ANY part of the rental was charged to the card, I would still have coverage.
Even if I used coupons or received a discounted rate or used free day certificates.
Although when I asked the CSR to give it to me in writing, she refused. She said that she and a supervisor had combed through the T&C and couldn't find anything that said I couldn't use the discounts etc...
Amex really needs to get their act together when it comes to releasing information.
First the Amex rewards mall, now this.
Even if I used coupons or received a discounted rate or used free day certificates.
Although when I asked the CSR to give it to me in writing, she refused. She said that she and a supervisor had combed through the T&C and couldn't find anything that said I couldn't use the discounts etc...
Amex really needs to get their act together when it comes to releasing information.
First the Amex rewards mall, now this.
Aug 18, 2012, 12:57 pm
#60
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 996
I sent an email to the Premium Car Rental Insurance claim asking about coupons and this is the response I got
With the Premium Car Rental Protection, you just have to make sure you
are paying some portion of the rental fees on your American Express
card. Coupons from the rental company for dollars off or even free days
are acceptable, as long as some portion of the rental fees are placed on
your American Express card. Please call us at 800-338-1670 if you have
any questions.
With the Premium Car Rental Protection, you just have to make sure you
are paying some portion of the rental fees on your American Express
card. Coupons from the rental company for dollars off or even free days
are acceptable, as long as some portion of the rental fees are placed on
your American Express card. Please call us at 800-338-1670 if you have
any questions.
