FHR Upgrades and Amenities [except Las Vegas] 2006-2012
May 27, 2012, 8:29 am
#1441
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,965
Moderator action
A pair of posts using Las Vegas example were moved to prevent thread drift:
http://www.flyertalk.com/forum/ameri...q4-2010-a.html
http://www.flyertalk.com/forum/ameri...q4-2010-a.html
May 28, 2012, 7:55 am
#1442
Join Date: Aug 2010
Posts: 15
Palace Hotel, San Francisco
Booked standard room; Upgraded to Palace Suite
100 F&B Credit - used for dinner and part of lunch at Pied Piper Grill
Late check out offered and used
Free full b'fast buffet
100 F&B Credit - used for dinner and part of lunch at Pied Piper Grill
Late check out offered and used
Free full b'fast buffet
May 28, 2012, 7:57 am
#1443
Join Date: Aug 2010
Posts: 15
Sunset Tower Hotel, West Hollywood, CA
Standard room booked; upgraded to a suite
100 F&B credit (could only be used in one restaurant, but it was a good one)
Free continental b'fast
Late check out offered (not used)
100 F&B credit (could only be used in one restaurant, but it was a good one)
Free continental b'fast
Late check out offered (not used)
May 30, 2012, 7:32 am
#1444
Join Date: Aug 2010
Location: NYC
Posts: 302
Ritz Carlton - Madrid
Standard Room booked, upgraded to a suite (With balcony and nice view of the Prado!)
Free Breakfast
Late Checkout offered
Free ride to Airport in The Hotel Mercedes
Other little perks here:
Asked for a smoking room, not ready, so they said one hour and sat me at the bar for an hour with the drinks on the house
An hour after check in, they sent a bucket of champagne as a welcome gift
30 minutes after that they sent a complimentary cake, and bottled water as another welcome gift.
First reservation with FHR, was very pleased here.
Free Breakfast
Late Checkout offered
Free ride to Airport in The Hotel Mercedes
Other little perks here:
Asked for a smoking room, not ready, so they said one hour and sat me at the bar for an hour with the drinks on the house
An hour after check in, they sent a bucket of champagne as a welcome gift
30 minutes after that they sent a complimentary cake, and bottled water as another welcome gift.
First reservation with FHR, was very pleased here.
May 30, 2012, 9:38 am
#1445
Join Date: Mar 2007
Posts: 4,784
Fairmont Lake Louise, Lake Louise, Alberta
- booked $600 1-bedroom suite, upgraded to $1200/night 2-story suite (best one in hotel)
- free breakfast for 2
- free dinner for 2 (taken off bill, party of 8+3 kids)
- didn't use late check-out
* I fell in love with FHR from this point, also got Fairmont Platinum from this trip
Sutton Place, Vancouver
- booked $179 room, upgraded 3 out of 4 to Suite ($50 more usually??)
- free breakfast for all (2 per room x 4 rooms) for some reason as FHR only covered continental (instead of buffet $5 more per person)
- free dinner
- used late check-out last day
- booked $600 1-bedroom suite, upgraded to $1200/night 2-story suite (best one in hotel)
- free breakfast for 2
- free dinner for 2 (taken off bill, party of 8+3 kids)
- didn't use late check-out
* I fell in love with FHR from this point, also got Fairmont Platinum from this trip
Sutton Place, Vancouver
- booked $179 room, upgraded 3 out of 4 to Suite ($50 more usually??)
- free breakfast for all (2 per room x 4 rooms) for some reason as FHR only covered continental (instead of buffet $5 more per person)
- free dinner
- used late check-out last day
May 30, 2012, 4:49 pm
#1446
Join Date: Aug 2004
Location: Miami Beach, FL
Programs: SPG Gold, HHonors Diamond, Marriott Gold, AA Gold, Delta Silver, Hyatt Diamond
Posts: 138
Ritz Carlton Buckhead
Standard Room booked, No upgrade received (in fact received one of the least desirable rooms in the hotel) Was informed that the hotel does not upgrade without an up charge since January 1. A call to FHR did not help.
Free Breakfast (told included full buffet, however benefit actually is $42 per room per day, buffet is $29 per person)
Late Checkout offered (not used)
$100 credit
The free breakfast and credit were not posted to bill automatically, had to ask for them to be removed. They removed the full breakfast charge as I had been provided incorrect information.
Pool area will be closed this summer for much needed renovations. Locker rooms and facilities are on the pool level. Spa appears to have been converted from regular rooms on the 9th floor.
Free Breakfast (told included full buffet, however benefit actually is $42 per room per day, buffet is $29 per person)
Late Checkout offered (not used)
$100 credit
The free breakfast and credit were not posted to bill automatically, had to ask for them to be removed. They removed the full breakfast charge as I had been provided incorrect information.
Pool area will be closed this summer for much needed renovations. Locker rooms and facilities are on the pool level. Spa appears to have been converted from regular rooms on the 9th floor.
Jun 6, 2012, 6:14 am
#1447
Join Date: Feb 2012
Programs: TB: Gold AMEX:Plat
Posts: 6
The London NYC, New York City
FHR benefits fully explained at check-in.
Standard London Suite booked (all suite hotel).
No upgrade available ("all sold" and it was 10pm) but room had Central Park view.
Free continental buffet breakfast was excellent
Offered and used 4pm check-out
Free formal afternoon tea was great for last afternoon
4 nights for 3 was not taken off first bill.
On querying, 4th night was immediately removed, and was the most expensive!
Fast wi-fi (available to all), super room, efficient staff.
Great experience overall.
Standard London Suite booked (all suite hotel).
No upgrade available ("all sold" and it was 10pm) but room had Central Park view.
Free continental buffet breakfast was excellent
Offered and used 4pm check-out
Free formal afternoon tea was great for last afternoon
4 nights for 3 was not taken off first bill.
On querying, 4th night was immediately removed, and was the most expensive!
Fast wi-fi (available to all), super room, efficient staff.
Great experience overall.
Jun 8, 2012, 9:56 am
#1448
Join Date: May 2005
Location: Los Angeles, CA
Programs: AA EXP(.96MM), AMEX Platinum, United Premier Silver, Delta Gold, SPG Platinum 50, Hilton Gold VIP
Posts: 1,744
The Phoenician - Scottsdale, AZ
-early noon check-in was granted
-upgraded to a Casita Suite (booked lowest category standard room)
-$100 resort credit was applied (can be used on anything)
-$80 of breakfast credits was applied ($40 per person, can be used in restaurants and in-room dining)
-fruit & water welcome amenity in the room
-free wifi (for SPG Platinum members)
-resort credit waived (for Platinum SPG members)
-4pm late checkout was granted
paid $224+taxes, worth every penny since I got triple upgraded to their best room ($900 casita suite)
-early noon check-in was granted
-upgraded to a Casita Suite (booked lowest category standard room)
-$100 resort credit was applied (can be used on anything)
-$80 of breakfast credits was applied ($40 per person, can be used in restaurants and in-room dining)
-fruit & water welcome amenity in the room
-free wifi (for SPG Platinum members)
-resort credit waived (for Platinum SPG members)
-4pm late checkout was granted
paid $224+taxes, worth every penny since I got triple upgraded to their best room ($900 casita suite)
Jun 12, 2012, 8:07 pm
#1450
Join Date: Jul 2005
Location: BALTIMORE, MD
Programs: BA, Delta, USAir, Starwood, Marriott
Posts: 45
Ecnhantment
March 2012-
booked Casita King - no upgrade - good view though
$100 spa credit - used
Breakfast was vouchers good for $20 each I believe, almost enough to get anything on menu including hot buffet
4 PM checkout offered but not used
Booked initially before 4th night free offer, called and asked for offer - they said no problem and 4th night free was taken off automatically
***HIGHLY RECOMMEND THIS HOTEL***
booked Casita King - no upgrade - good view though
$100 spa credit - used
Breakfast was vouchers good for $20 each I believe, almost enough to get anything on menu including hot buffet
4 PM checkout offered but not used
Booked initially before 4th night free offer, called and asked for offer - they said no problem and 4th night free was taken off automatically
***HIGHLY RECOMMEND THIS HOTEL***
Last edited by ExitrowPlease; Jun 12, 2012 at 8:08 pm Reason: added recommendation
Jun 13, 2012, 1:36 am
#1451
Join Date: Jun 2011
Posts: 795
The Liberty Hotel, Boston
June 2012
I have SPG Plat on top of FHR benefits so internet was free.
Booked deluxe room (lowest cat) same price as BAR. Although a month or two later, BAR was about $100 cheaper than my original price. Decided to stick with FHR booking anyway.
Check-in: Offered champagne, gladly took. Said with my status and FHR, upgraded to corner deluxe room, which is about 500+ sq ft with view of the river.
FHR Amenities: 2 breakfast vouchers, 2 dinner vouchers. I ended up did not use the vouchers, charged everything to my room and have them taken off when I checked out. When I checked in, they didn't have the vouchers ready, and later delivered to my room, but I was out by then.
Bath products are Molton Brown.
Hotel is nice. The club is quite loud. Feels like a W more than a luxury collection. No spa room, no lounge. Great location, right next to the T stop.
I have SPG Plat on top of FHR benefits so internet was free.
Booked deluxe room (lowest cat) same price as BAR. Although a month or two later, BAR was about $100 cheaper than my original price. Decided to stick with FHR booking anyway.
Check-in: Offered champagne, gladly took. Said with my status and FHR, upgraded to corner deluxe room, which is about 500+ sq ft with view of the river.
FHR Amenities: 2 breakfast vouchers, 2 dinner vouchers. I ended up did not use the vouchers, charged everything to my room and have them taken off when I checked out. When I checked in, they didn't have the vouchers ready, and later delivered to my room, but I was out by then.
Bath products are Molton Brown.
Hotel is nice. The club is quite loud. Feels like a W more than a luxury collection. No spa room, no lounge. Great location, right next to the T stop.
Jun 13, 2012, 7:11 am
#1452
Join Date: Sep 2010
Programs: VS Silver; BA Blue; HH Gold; SPG Gold
Posts: 779
Note for future reference, for most SPG hotels the most the FHR rate will be is the BAR - so if you see it reduce ring up FHR and the FHR rate will also reduce...
Jun 13, 2012, 9:08 am
#1453
Join Date: Jun 2011
Posts: 795
This happened to me at the US Grant hotel as well.
The St Regis in bali now has BAR in the high 3 for Oct/Nov. When I booked a while back, fhr showed 519. Fhr is showing 529 now.
Last edited by 5DMarkIIguy; Jun 13, 2012 at 9:17 am
Jun 13, 2012, 3:59 pm
#1454
Join Date: Sep 2010
Programs: VS Silver; BA Blue; HH Gold; SPG Gold
Posts: 779
This happened to me at the US Grant hotel as well.
The St Regis in bali now has BAR in the high 3 for Oct/Nov. When I booked a while back, fhr showed 519. Fhr is showing 529 now.
Jun 13, 2012, 5:23 pm
#1455
Join Date: Jun 2011
Posts: 795
Believe me, I did contact them many times regarding this. Some CSR flat out said no. Some humored me and contacted the hotel asking if they would allow the new BAR rate with FHR benefits. Both hotels said no in the past. I perceived the FHR benefits to be a bit higher than $100, so I went with the FHR rate.