Problem with double pts promotion
May 14, 2007, 5:31 am
#1
Original Poster
Join Date: Apr 2006
Location: NYC
Posts: 1,007
Problem with double pts promotion
Enrolled into the double points promo with Cent last October online. Inquired mid-March about not seeing the double points and received a letter last week that according to their records I was never enrolled. They're investigating it again, but did anyone have a similar situation? I'd hate to let go of few hundred thousand points, but at this point it's just my word against theirs.
May 14, 2007, 7:50 am
#2
Join Date: Jul 2005
Location: NJ/NYC
Programs: AA EXP/LT Plat, SPG Plat/LT Plat, HHonors Gold, Hyatt Plat, IHG Plat, MR Silver
Posts: 2,786
Every time I was able to enroll in one of the double points promos, I received an email confirmation almost immediately. They never gave precise details on the promo, but they did confirm that I was enrolled in something and were dated. Did you get one of these when you enrolled?
May 14, 2007, 8:15 am
#3
Original Poster
Join Date: Apr 2006
Location: NYC
Posts: 1,007
Every time I was able to enroll in one of the double points promos, I received an email confirmation almost immediately. They never gave precise details on the promo, but they did confirm that I was enrolled in something and were dated. Did you get one of these when you enrolled?
May 18, 2007, 11:38 am
#5
Join Date: Sep 2005
Location: Morristown, NJ
Programs: SPG Gold, DL SM, CO
Posts: 15
Does anyone know on the Oct. promo if the double points were calculated via Calendar date (i.e. 10/1 to 10/31) or via statement date? (i.e. 10/10 to 11/10)?
I got shorted like 25K pts as they seemed to think it was by statement date, but couldnt tell me for sure, still have to call and battle with them....
I got shorted like 25K pts as they seemed to think it was by statement date, but couldnt tell me for sure, still have to call and battle with them....
May 23, 2007, 6:50 pm
#6
Original Poster
Join Date: Apr 2006
Location: NYC
Posts: 1,007
Update
After almost 2 months of "investigating", and essentially giving up hope, I was finally able to get an Amex rep on the phone who immediately figured out what the problem was (why weren't the other ones able to do so?).
Somehow Amex enrolled me under Green/Gold and not Centurion (considering that I've never even had Green and/or Gold). They admitted the mistake and after good 30 minutes of calculating all of the charges, the amount owed is already a part of my available balance.
Somehow Amex enrolled me under Green/Gold and not Centurion (considering that I've never even had Green and/or Gold). They admitted the mistake and after good 30 minutes of calculating all of the charges, the amount owed is already a part of my available balance.
May 24, 2007, 8:26 pm
#7
Join Date: Mar 2007
Location: SFO
Posts: 312
FYI - My holiday bonus points never posted. I called to complain in early April and they posted within a day or two. And they gave me 7K points for the trouble. More points than I got for the bonus! And, as you can see, I'm not a big spender.
Jun 5, 2007, 8:02 am
#8
Join Date: Jan 2006
Location: Boston
Posts: 5
Same thing happened to me
I called Amex last week asking about my Holiday Double Points Promo miles never showed up. They said I never registered but a remember doing it. I knew That I was spending 18k on my card for the holidays. Still awaiting Amex's response. They said they will look into it. 
Jun 5, 2007, 11:21 am
#10
Original Poster
Join Date: Apr 2006
Location: NYC
Posts: 1,007
I didn't have any proof that I registered online. It took many calls and getting a rep who was able to see that I was enrolled under a different card. So, try calling and speaking with different reps. Maybe one of them will be able to see why your points haven't gone through.