Amex France terminated my account
Jun 6, 2023, 9:43 am
#1
Suspended
Original Poster
Join Date: May 2012
Posts: 1,593
Amex France terminated my account
Just received an email from the KYC team (I don’t know what KYC means) but they just terminated my account after 14 years of loyalty and spending 5 digits every year since 2009.
I called several times and they just told me that it’s their decision and per their T&C they don’t owe me any explanation.
There is a 2-month notice and have to return my cards by July 6th.
any idea if I could re-apply in the future or if I am permanently flagged or banned?
should I send a complain letter anyway to the Amex France ?
thanks
I called several times and they just told me that it’s their decision and per their T&C they don’t owe me any explanation.
There is a 2-month notice and have to return my cards by July 6th.
any idea if I could re-apply in the future or if I am permanently flagged or banned?
should I send a complain letter anyway to the Amex France ?
thanks
Jun 6, 2023, 10:25 am
#2
Join Date: Jun 2011
Location: LKE/BFI/SEA
Posts: 200
Jun 6, 2023, 10:15 pm
#3
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
You can write to CS, or even the CEO via good old paper letter. Your letter will be sent to CS in a very derogatory manner and the answer will frustrate you once again.
You can appeal to the ombudsman who is an obvious buddy of theirs, so this will not help neither.
Amex France is a mix of incompetence and arrogance.
Their insurance product is good on paper only.
Read fr.trustpilot.com reviews and you will be relieved that they kicked you out.
Jun 6, 2023, 11:47 pm
#4
Join Date: May 2002
Location: Arizona
Posts: 5,689
OP, What is you occupation? How do you make your money? Where do you travel? What high value items do you purchase with your Amex?
Jun 9, 2023, 5:30 am
#5
Join Date: Jan 1999
Location: Too many
Programs: Lots
Posts: 5,761
Jun 9, 2023, 8:31 am
#6
Join Date: Dec 2021
Location: CMH
Posts: 217
Just received an email from the KYC team (I don’t know what KYC means) but they just terminated my account after 14 years of loyalty and spending 5 digits every year since 2009.
I called several times and they just told me that it’s their decision and per their T&C they don’t owe me any explanation.
There is a 2-month notice and have to return my cards by July 6th.
any idea if I could re-apply in the future or if I am permanently flagged or banned?
should I send a complain letter anyway to the Amex France ?
thanks
I called several times and they just told me that it’s their decision and per their T&C they don’t owe me any explanation.
There is a 2-month notice and have to return my cards by July 6th.
any idea if I could re-apply in the future or if I am permanently flagged or banned?
should I send a complain letter anyway to the Amex France ?
thanks
If you're an American expat, some EU banking operations prefer to just get rid of them as customers, rather than deal with the bureaucracy of dealing with the filing requirements. I've had this happen to me, but not with Amex.
Jun 19, 2023, 9:27 am
#7
Suspended
Original Poster
Join Date: May 2012
Posts: 1,593
no, just a French customer living in France with clean statements for more than 13 years. Never had issues with Amex. It seems that I am not the only in this situation. Another long-term member had his Platinum card cancelled a few months ago. No explanation given. Just like that.
Jun 19, 2023, 11:58 am
#8
Suspended
Join Date: Feb 2004
Posts: 4,188
no, just a French customer living in France with clean statements for more than 13 years. Never had issues with Amex. It seems that I am not the only in this situation. Another long-term member had his Platinum card cancelled a few months ago. No explanation given. Just like that.
Jun 19, 2023, 5:56 pm
#9
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
no, just a French customer living in France with clean statements for more than 13 years. Never had issues with Amex. It seems that I am not the only in this situation. Another long-term member had his Platinum card cancelled a few months ago. No explanation given. Just like that.
,
Jun 22, 2023, 6:22 am
#12
Suspended
Original Poster
Join Date: May 2012
Posts: 1,593
Jun 24, 2023, 7:35 pm
#13
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
How were you waiving the annual fees ever year? That's probably what they didn't like, because that's how they expect to earn their money, with the annual fees.
Jun 26, 2023, 7:09 am
#14
Join Date: Jan 2007
Location: SEA
Programs: AS 75k, A3 Gold, AC 25k, IHG Plat
Posts: 1,044
I don't know about France, but the German Amex Gold will waive (at least used to) the annual fee if you spend at least 10000€ per membership year.
Jun 26, 2023, 11:57 pm
#15
Suspended
Original Poster
Join Date: May 2012
Posts: 1,593
and this year, Amex implemented automatic fee waiver. It was written on my May statement: annual fees were waived because my expenses exceeded the annual threshold to get it.
Anyway, i kept spending thee 5 digits every year for the last 14 years so they were making more money than these annual fees