Refund for credit balance on account?
Apr 2, 2020, 12:08 pm
#1
Original Poster
Join Date: Aug 2005
Posts: 398
Refund for credit balance on account?
Hi all,
Because of a bunch of cancelled flights being refunded to my Amex personal platinum card, I now have a large negative balance in my account, equivalent to several months of normal spend.
Is there a way to get Amex to refund this money to my checking account? Or do I just have to wait for my normal spend to reduce the balance? I couldn't find anything about this subject on the Amex website.
Thanks very much,
Saunders111
Because of a bunch of cancelled flights being refunded to my Amex personal platinum card, I now have a large negative balance in my account, equivalent to several months of normal spend.
Is there a way to get Amex to refund this money to my checking account? Or do I just have to wait for my normal spend to reduce the balance? I couldn't find anything about this subject on the Amex website.
Thanks very much,
Saunders111
Apr 2, 2020, 12:14 pm
#2
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
See instructions for requesting a refund here: https://www.americanexpress.com/us/c...ce-refund.html
Apr 2, 2020, 12:52 pm
#3
Original Poster
Join Date: Aug 2005
Posts: 398
See instructions for requesting a refund here: https://www.americanexpress.com/us/c...ce-refund.html
Thank you!
Saunders111
Apr 4, 2020, 12:05 am
#5
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,509
If you have other AmEx cards, you can also request to have a portion of the negative balance (credit) transferred over to offset any positive balances you may have.
Apr 7, 2020, 5:04 pm
#6
Join Date: Apr 2019
Programs: AA, HH, HGC
Posts: 14
In other words, if one has a credit balance on the Gold card, can it be moved to the Aspire card?
Apr 8, 2020, 12:52 am
#7
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,509
Apr 8, 2020, 12:54 am
#8
Join Date: Nov 2019
Location: RDU
Programs: HH Diamond, AA Gold, Marriot Plat
Posts: 209
Go open dispute and select open Request for credit or something Request then put in the exact amount you would like them to cut you the check for. Just did this the other day from an approved dispute with Ortiz. You can always chat with them as well for assistance
Apr 8, 2020, 10:32 am
#9
Join Date: Sep 2010
Location: San Francisco, CA
Programs: United Plat
Posts: 499
Two questions about the big refund to AMEX card:
Do I have to wait until AMEX runs the statement to do the credit transfer from card A to card B? Years ago I was refused to get a check because it hadn't reached the end of statement cycle. I guess credit transfer is different?
Does credit transfer offset the minimal spending required for sign-up bonus or retention offer?
Thanks.
Do I have to wait until AMEX runs the statement to do the credit transfer from card A to card B? Years ago I was refused to get a check because it hadn't reached the end of statement cycle. I guess credit transfer is different?
Does credit transfer offset the minimal spending required for sign-up bonus or retention offer?
Thanks.
Apr 8, 2020, 9:45 pm
#10
Join Date: Oct 2013
Location: SFO
Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve
Posts: 4,509
I can't see why it should, although I have no idea how AmEx has a way of distinguishing this type of credit from say, a purchased item that was returned.
Apr 8, 2020, 10:05 pm
#11
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,955
Apr 8, 2020, 10:51 pm
#12
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
Will AMEX provide a refund (check) with a credit balance?
A derivative question to the cash refund thread...... So I am encouraged that I should be able to get a full cash refund on a RT ORD-LHR trip for late May through persistence with UA agent when I call to cancel. Amex Plat is the original form of payment, and hence the form of refund, but does anyone know if can get Amex to issue a check for the large credit balance I will have on my CC account? I don't expect I would burn through the credit balance on that card anytime soon, as I place varying charges on specific cards to maximize points. In the current scenario I would utilize the cash refund to pay charges on Chase SR due to other travel expenditures.
Apr 9, 2020, 10:55 am
#14
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,849
A derivative question to the cash refund thread...... So I am encouraged that I should be able to get a full cash refund on a RT ORD-LHR trip for late May through persistence with UA agent when I call to cancel. Amex Plat is the original form of payment, and hence the form of refund, but does anyone know if can get Amex to issue a check for the large credit balance I will have on my CC account? I don't expect I would burn through the credit balance on that card anytime soon, as I place varying charges on specific cards to maximize points. In the current scenario I would utilize the cash refund to pay charges on Chase SR due to other travel expenditures.
Apr 9, 2020, 12:53 pm
#15
Join Date: Mar 2005
Programs: Mileage Plus
Posts: 462
A derivative question to the cash refund thread...... So I am encouraged that I should be able to get a full cash refund on a RT ORD-LHR trip for late May through persistence with UA agent when I call to cancel. Amex Plat is the original form of payment, and hence the form of refund, but does anyone know if can get Amex to issue a check for the large credit balance I will have on my CC account? I don't expect I would burn through the credit balance on that card anytime soon, as I place varying charges on specific cards to maximize points. In the current scenario I would utilize the cash refund to pay charges on Chase SR due to other travel expenditures.
Last edited by Brostman; Apr 9, 2020 at 12:54 pm Reason: grammar