Contacting Amex Travel (including CTS, PTS, IAP) for Covid-19 changes or refunds.
May 26, 2021, 11:18 am
#302
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
Jul 9, 2021, 10:41 pm
#303
Moderator, Delta Skymiles and Mileage Run
Join Date: Dec 2009
Location: Seat 2A
Programs: DL Diamond/MM, Hyatt Diamond, former AS MVPG 75K, Marriott Titanium, Hilton Gold
Posts: 2,940
What type of hold times are people seeing as of late when needing to call amex travel?
Jul 10, 2021, 11:36 am
#304
Join Date: Jul 2015
Programs: UA Platinum, Starbucks Gold
Posts: 873
I've been experiencing fairly long hold times in the last few weeks, quoted as more than 90 minutes, for both concierge and travel. Rather than wait I tried a few times over a span of days and held when I was quoted a wait of ten minutes.
Jul 10, 2021, 3:01 pm
#307
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,489
I just call the other day (week day, during business hours) and only waited 3-4 minutes.
(Had an AA ticket with a schedule change that apparently was sufficient enough to require a ticket issue.)
(Had an AA ticket with a schedule change that apparently was sufficient enough to require a ticket issue.)
Aug 3, 2021, 11:57 am
#308
Join Date: Jun 2016
Location: SNA; LAX; KUL
Posts: 434
Just my data point, my call to Amex Travel took 2 minutes to connect.
Lessons learnt not to use them anymore as they have their own change policy vs British Airways own "Travel with Confidence" policy. Wanted $500 change fee instead of what BA was offering to do for free.
Lessons learnt not to use them anymore as they have their own change policy vs British Airways own "Travel with Confidence" policy. Wanted $500 change fee instead of what BA was offering to do for free.
Aug 3, 2021, 12:29 pm
#309
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
If you booked your travel with American Express Travel and you need to change/cancel a booking, we will be honoring the policies of your travel provider. As an additional measure, we will waive the American Express Travel fee on flight modifications and new flight bookings that you make by phone or online.
Aug 3, 2021, 4:31 pm
#310
Join Date: Jun 2016
Location: SNA; LAX; KUL
Posts: 434
I think there is a misunderstanding. I would call again:
https://www.americanexpress.com/en-u...artner-updates
https://www.americanexpress.com/en-u...artner-updates
Aug 5, 2021, 8:08 am
#311
Join Date: Mar 2010
Location: Arlington, VA
Programs: DL DM, 1.5 MM; AS MVP Gold 100K; HHonors Diamond; AMEX Platinum
Posts: 488
I think there is a misunderstanding. I would call again:
https://www.americanexpress.com/en-u...artner-updates
https://www.americanexpress.com/en-u...artner-updates
Aug 13, 2021, 10:44 am
#313
Join Date: Mar 2010
Location: Arlington, VA
Programs: DL DM, 1.5 MM; AS MVP Gold 100K; HHonors Diamond; AMEX Platinum
Posts: 488
Good news in the end. There was a change with a Delta-operated segment (DCA-JFK) and I was able to use that to get the refund through Amex Travel. Now just waiting for the actual refund.