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AMEX Hilton Surpass card - free night on anniversary only on new card?

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AMEX Hilton Surpass card - free night on anniversary only on new card?

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Old Jun 6, 2017, 10:34 am
  #1  
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Join Date: Oct 2007
Posts: 40
AMEX Hilton Surpass card - free night on anniversary only on new card?

My Amex Hilton Surpass is up for renewal and there is no free night on this card. On all the blogs that I have read about the recent offer for this card, they mentioned the free night. Can someone clarify this?
thuctrang is offline  
Old Jun 6, 2017, 11:26 am
  #2  
 
Join Date: Mar 2015
Posts: 489
The free night was a part of the last sign up offer, but not a standard benefit, from my understanding. I signed up for the card to take advantage of the recent 100k + free night, but the free night was not included on previous sign up bonuses. If you signed up prior to the bonus being offered (if you are up for renewal, I'm guessing about a year ago), you wouldn't be getting the free night.
eccentricfusion is offline  
Old Jun 6, 2017, 11:39 am
  #3  
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Join Date: Oct 2007
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Is there a way to get AMEX to match the offer? I chatted and called them but kept getting the same answer that they don't see the offer, either on the old or new cards.
thuctrang is offline  
Old Jun 7, 2017, 7:37 am
  #4  
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Join Date: Dec 2006
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Originally Posted by thuctrang
Is there a way to get AMEX to match the offer? I chatted and called them but kept getting the same answer that they don't see the offer, either on the old or new cards.
This is the offer that included the free night for a new application for a Surpass card on the first card membership anniversary (I.e., not an ongoing benefit):

http://www.flyertalk.com/forum/hilto...n-express.html

I knowingly chose to upgrade my existing NAF Honors Amex and this received the 100k but not the free night.

It sounds like you have had the Surpass card for at least a year. I don't know that Amex would have any desire to match a recent offer in that case.
notquiteaff is online now  


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