Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Mar 31, 2017, 4:37 pm
#91
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Am I the only person this $15 credit is not working for?? I've entered my personal AMEX PLAT as a payment option. I initially get a notice in the Uber app that I'm going to be getting my $15 per month (+ extra $20 in December). Then I never see it again.
I've used UberEATS once and taken 2 UBER trips, but no mention of a discount off the price. I've contacted UBER and they keep asking me for a promo code or a screenshot. They don't know their own promos! When I actually get a response from them, it's a "canned" answer that doesn't answer my question or help me at all. I keep reading that I can "toggle" between turning the $15 credit on or off, but I don't see this in the app.
The only complication I can think of is that I have approx $80 in credits from an UBER gift card and that messes up the functionality of the AMEX PLAT credit. Of course, UBER Support is useless for getting a useful answer and AMEX customer service, while they at least try, just gives me a link to contact UBER support. Round and round I go!
Can anyone shed some light on this? Am I missing a step? Thanks y'all!
I've used UberEATS once and taken 2 UBER trips, but no mention of a discount off the price. I've contacted UBER and they keep asking me for a promo code or a screenshot. They don't know their own promos! When I actually get a response from them, it's a "canned" answer that doesn't answer my question or help me at all. I keep reading that I can "toggle" between turning the $15 credit on or off, but I don't see this in the app.
The only complication I can think of is that I have approx $80 in credits from an UBER gift card and that messes up the functionality of the AMEX PLAT credit. Of course, UBER Support is useless for getting a useful answer and AMEX customer service, while they at least try, just gives me a link to contact UBER support. Round and round I go!
Can anyone shed some light on this? Am I missing a step? Thanks y'all!
Mar 31, 2017, 4:47 pm
#92
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
The fact that UberEATS is working, despite not being listed as a valid charge, makes me hope it's like the Airline credit (where we can often buy gift cards to qualify but not airfare directly).
EDIT: A question. For those who have used UberEats successfully, do you also have an Uber (ride) account? I still haven't used Uber for any service so it's going to all be new accounts for me.
EDIT: A question. For those who have used UberEats successfully, do you also have an Uber (ride) account? I still haven't used Uber for any service so it's going to all be new accounts for me.
Last edited by Gig103; Mar 31, 2017 at 4:53 pm
Mar 31, 2017, 4:51 pm
#93
Join Date: Nov 2010
Location: Washington, DC
Posts: 393
If you're in the Uber app, go to the hamburger menu and tap on "Payment" - in there, you should see "Amex Benefits" under your Plat card if it's linked correctly.
Go back out to the main screen and make like you're requesting a ride. Just about the Request button you should have a line that shows your Profile and payment method. Tap on it. I can't remember if it's on the next screen, or if you have to tap again into Payment Options, but there should be a toggle there to turn the use of credits on or off.
IIRC, this was defaulted to ON for my Personal profile, but defaulted to OFF for my Business profile.
Interesting note - I do not see this toggle anymore, I'm guessing because I spent all my credits earlier today.
Go back out to the main screen and make like you're requesting a ride. Just about the Request button you should have a line that shows your Profile and payment method. Tap on it. I can't remember if it's on the next screen, or if you have to tap again into Payment Options, but there should be a toggle there to turn the use of credits on or off.
IIRC, this was defaulted to ON for my Personal profile, but defaulted to OFF for my Business profile.
Interesting note - I do not see this toggle anymore, I'm guessing because I spent all my credits earlier today.
I have gift cards as well. The Amex credit appears as it's own line in the Credits section of the Payment screen. The $15 appears above the gift card balance. It appears if you want to use the Amex $15 and have a gift card balance, the remainder after the $15 will be deducted from the gift card balance.
Flyertalkers are the best!
Mar 31, 2017, 5:36 pm
#94
Join Date: Nov 2010
Location: Washington, DC
Posts: 393
Now that I've found the "toggle" switch in the UBER ride app, how do I use the AMEX credit in UBEREats? I don't see such a toggle or other option in UBEREats.
(And, again, this may be complicated by the fact that I have gift card credits in the UBER ride app.)
Thanks
(And, again, this may be complicated by the fact that I have gift card credits in the UBER ride app.)
Thanks
Mar 31, 2017, 5:48 pm
#95
Join Date: Feb 2016
Posts: 107
Just log into your Uber Eats with your uber log in. You should see the credit for it already on there.
Mar 31, 2017, 5:49 pm
#96
Join Date: Feb 2016
Posts: 107
Since I never use Uber and they don't offer Uber Eats where I'm at. I bought a buddy a meal a few states away. Went through smoothly.
Mar 31, 2017, 6:26 pm
#97
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
For those using UberEATS for the very first time despite being a Uber member, you qualify for new user UberEATS promo. Just google for some promo code. It stacks with the AMEX $15 credit. That's what I did today.
Mar 31, 2017, 8:02 pm
#98
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,075
$30 in free food tonight via Uber eats (my wife and I both have personal Plats). Yum!
Mar 31, 2017, 8:44 pm
#99
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
The fact that UberEATS is working, despite not being listed as a valid charge, makes me hope it's like the Airline credit (where we can often buy gift cards to qualify but not airfare directly).
EDIT: A question. For those who have used UberEats successfully, do you also have an Uber (ride) account? I still haven't used Uber for any service so it's going to all be new accounts for me.
EDIT: A question. For those who have used UberEats successfully, do you also have an Uber (ride) account? I still haven't used Uber for any service so it's going to all be new accounts for me.
Mar 31, 2017, 9:28 pm
#100
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
The "booking fee", I guess it makes more sense to call it a delivery charge, is $3.99 in the SW Houston suburbs.
Mar 31, 2017, 9:33 pm
#101
Join Date: Sep 2013
Posts: 222
I tried to add different codes. One finally said promo applied but then nothing was deducted from the final receipt. Which code did you use if you dont mind me asking? I want to try and submit a claim? Thank you.
Mar 31, 2017, 10:33 pm
#102
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Well there seems to be some type of bug with the receipts that led me to question whether the discount worked properly. Looks like I was charged $15 for a base fare of ~$20. I contacted support, and after a little back and forth, was told that the credit wouldn't be applied until April 1st.
But then I checked my Amex account online and it looks like I am actually only being charged the ~$5.
But then I checked my Amex account online and it looks like I am actually only being charged the ~$5.
Mar 31, 2017, 11:29 pm
#103
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
Did anyone see the Uber offer for hamilton tickets? 4/1 1PM, New York. Not sure about Chicago
Apr 1, 2017, 6:18 am
#104
Join Date: Mar 2011
Location: BDL, JFK
Posts: 658
Noob question. What does "basic card" mean. My son is the only one who uses Uber and is an AU on my account. If he puts his AU card in the Uber app does he get the discount or it has to be my card?
Apr 1, 2017, 8:36 am
#105
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790