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USA personal Platinum Uber $200/year credit begins 30 March 2017

USA personal Platinum Uber $200/year credit begins 30 March 2017

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Old Jun 11, 19, 12:33 am   -   Wikipost
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Terms of the Uber benefit (as of 2017-12-15):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
It appears that multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.

Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
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Old Apr 1, 17, 8:55 am
  #106  
mia
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Originally Posted by Robl View Post
What does "basic card" mean.
Basic is the primary card on the account. Supplementary cards are not eligible for this benefit. (The term Authorized User has a specific meaning at American Express, different from the use at other issuers.)
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Old Apr 1, 17, 9:30 am
  #107  
 
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On March 30, I took a ride that should have qualified to use the $15 credit. Saw the credit in my Uber app in the Payments screen but nonetheless my receipt showed I was charged, my credit card shows a charge, and the credit stayed in the Uber app's Payments screen (visible there through midnight at the end of March 31). I wrote in to Uber support which has given me every unhelpful and incorrect explanation in the book including family account and needing to talk to Amex for help. Up to eight messages in the painful support thread so far. Anyone know a smart, capable person at Uber who can actually get this fixed?
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Old Apr 1, 17, 10:44 am
  #108  
 
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anyone have their April credits show up after using the March credits? Nothing in my account today after using for UberEATS last night.
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Old Apr 1, 17, 10:49 am
  #109  
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Originally Posted by bedelman View Post
Anyone know a smart, capable person at Uber who can actually get this fixed?
I hear their CEO is a really friendly and understanding guy.

But I feel your pain. Dealing with Uber customer service is a pretty infuriating experience when I've had to do it. I'm pretty sure they just copy paste generic responses in the hope people will just stop responding.
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Old Apr 1, 17, 12:17 pm
  #110  
 
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I took a ride home from my office last night and used up $13 of the $15 credit. Credit was applied correctly. As of this morning, I have a new $15 credit expiring on April 30th so everything appears to have worked fine for me.
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Old Apr 1, 17, 1:23 pm
  #111  
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It's been mentioned upthread, but to those just arriving the discussion, the $15/mo. credit is ready for use once you load up your personal Plat as a payment option on the Uber app. So far, at least, it's working for Uber Eats. The T&C would seem not to include Uber Eats, so let's enjoy that while it lasts, and not be surprised if it disappears.
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Old Apr 1, 17, 1:57 pm
  #112  
 
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Originally Posted by slack455 View Post
anyone have their April credits show up after using the March credits? Nothing in my account today after using for UberEATS last night.
I spent my March $15 on UberEATS yesterday. This morning I had a new $15 for April showing up in both apps.
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Old Apr 1, 17, 2:41 pm
  #113  
 
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Originally Posted by slack455 View Post
anyone have their April credits show up after using the March credits? Nothing in my account today after using for UberEATS last night.
Mine did. I used $12 of the $15 credit on 3/31 and now 4/1 have another $15 in Uber.
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Old Apr 1, 17, 2:56 pm
  #114  
 
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I used my $60 (4 cards) on SAturday and Sunday, and last night I made an Uber Eats transaction for dinner. I was surprised to see that I had a fresh $60 on 3/31 evening. This was around 8 pm Pac time.

Originally Posted by Stgermainparis View Post
Mine did. I used $12 of the $15 credit on 3/31 and now 4/1 have another $15 in Uber.
But you lost the $3 leftover from 3/31, correct?

I also can confirm that Uber charges the AMEX credits before existing gift cards you may have in your account. I had a $15 credit from Capital One and $15 from AMEX. The total charge was $17 and the remaining $13 is still there today.

Last edited by mia; Apr 2, 17 at 9:07 am Reason: Combine consecutive replies.
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Old Apr 1, 17, 4:15 pm
  #115  
 
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Originally Posted by DaveInLA View Post
I used my $60 (4 cards) on SAturday and Sunday, and last night I made an Uber Eats transaction for dinner. I was surprised to see that I had a fresh $60 on 3/31 evening. This was around 8 pm Pac time.
Different accounts or do the cards stack on the same account?
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Old Apr 1, 17, 4:17 pm
  #116  
 
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Originally Posted by gsxsilver View Post
Different accounts or do the cards stack on the same account?
They stack
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Old Apr 1, 17, 9:22 pm
  #117  
 
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Originally Posted by hiima View Post
They stack
Thats awesome. Thanks. Should have stacked my instead of running them on different accounts.
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Old Apr 1, 17, 9:47 pm
  #118  
 
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Originally Posted by DaveInLA View Post
But you lost the $3 leftover from 3/31, correct?
Yes, I lost the $3. But I never use Uber. Didn't need to on 3/31 but did just b/c it'd be credited. Had a free ride to airport but thought I'd give the Amex credit a shot. I'm torn on this benefit as an offset to the increased fee. In the last 2 years, I've spent a total of $32 on uber, and $20 of it was in Europe. So I'm not sure this will be useful to me. I could manufacture reasons to use Uber, sure, but that's not $ I'd normally spend, so the extra $100 for the AF is still a problem for me.
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Old Apr 1, 17, 10:29 pm
  #119  
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Originally Posted by Stgermainparis View Post
I'm torn on this benefit as an offset to the increased fee. In the last 2 years, I've spent a total of $32 on uber, and $20 of it was in Europe. So I'm not sure this will be useful to me. I could manufacture reasons to use Uber, sure, but that's not $ I'd normally spend, so the extra $100 for the AF is still a problem for me.
I kind of agree with this, because I use Uber almost exclusively when I travel and that's usually outside the US. The only time I use it at home is the once every few months when I'll Uber home after a night of drinking too much, or maybe to/from the airport. If I use it on a work trip, I can't use the credit because it will reduce the receipt I submit on my expenses.

That being said, if Uber Eats continues to work, I have no problem ordering lunch at work for "free" since I'd often go out for lunch anyway.
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Old Apr 1, 17, 11:07 pm
  #120  
 
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Originally Posted by gooselee View Post
I spent my March $15 on UberEATS yesterday. This morning I had a new $15 for April showing up in both apps.
So, has anyone used their April credit in one app and checked if the credit disappears from the other?
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