Mar 27, 2017, 10:02 am
Last edit by: RedSun
American Express Platinum Card® and Centurion® Card Benefit
You can receive up to $200 in Uber Cash annually by adding your Consumer Platinum Card® or Centurion® Card from American Express as a payment method on your Uber account.
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
The Amex Benefit in Uber Cash is distributed in monthly increments of $15, plus a $20 bonus in December (for $35 in December total). This amount can be used for Uber services in the United States. The Amex Benefit will expire at the end of each month and will not roll over to the following month.
To use the Amex Benefit in Uber Cash:
1. Enter your destination on the home screen
2. Tap on your payment method
3. Select Uber Cash (If you're using ride profiles, tap Change and select Uber Cash)
4. Request a ride
To find your Uber Cash balance, tap the menu icon in the top left corner of your app and select 'Payment'.
When Uber Cash is selected as your payment method, the Amex Benefit will be applied to your fare. When your Amex Benefit isn't enough to cover the cost of the ride, you will be presented options to top-up your Uber Cash using a payment method on file. Alternatively, you may choose to pay the remaining balance for the cost of the ride using your preferred payment method. You can view your current Amex Benefit balance by tapping 'Payment' in the main menu of your Uber app.
You will receive the Amex Benefit each month as long as your Card remains eligible and is a payment method on your Uber account. If your eligible card is added to multiple Uber accounts, the account that you added the card to first will receive the benefit.
If you already have an eligible card on your Uber account, the benefit will automatically be applied to your Uber Cash balance. To add an eligible card to your Uber account, go to the 'Payment' section of the Uber app and select 'Add Payment Method'.
The Basic Card Member is eligible to receive this benefit. Additional Card Members are not eligible. You'll receive $15 in Uber Cash each month (plus the $20 bonus in December) for each eligible card on your Uber account.
How to switch which Uber account gets the Amex Benefit:
1. Delete the eligible card as a payment method on the Uber account(s) with the eligible card on file that you do not wish to receive the benefit.*
2. Add the eligible card as a payment method on the Uber account you wish to receive the benefit. If the eligible card is already on this account, skip this step.
3. Complete steps 1 and 2 by 12:00 AM EST on the 1st day of the applicable month that you want the Amex benefit to apply to the applicable account. The benefit will switch accounts for the new month.
*You can always re-add your eligible card on the additional account(s) after completing these steps if you wish to use this eligible card as a payment method in those additional account(s).
Members with an eligible card will have access to UberVIP in select US markets. UberVIP is currently available in Atlanta, Dallas, Nashville, New Jersey, New Orleans, and New York City, and will be expanding to new cities beginning January 2019.
If you have specific questions about your American Express Card or other American Express benefits, please call the number on the back of your American Express Card.
For more information and to see the terms and conditions please visit uber.com/amex
Multiple $15 credits can be added to a single uber account by two different AMEX platinum cards and each card will trigger an increase of $15 to the credit balance.
If you are the primary Card Member on multiple eligible Card accounts, and those Cards are payment methods in your Uber account, you will receive the combination of credits for multiple Cards. For example, if you have two eligible Cards, you will receive $30 in credits each month for the combination of the two $15 credits. In December, you will receive $70 for the combination of the two $35 credits.
Your uber app must be set to request rides in 'personal' profile mode - other options (family, business) will not offer the AMEX credit
Terms of the Uber benefit (as of 2017-12-15, maybe obsolete):
Only Basic Card Members on a Platinum Card account are eligible for Uber VIP and monthly ride Credits. To receive this benefit, you must have downloaded the Uber App version 3.219 or later for iOS or version 3.126 or later for Android and your eligible Platinum Card must be a method of payment in your Uber account. If you are assigned a new Card number, you must update your method of payment in your Uber account. Cards added to your Uber account through a third party such as Apple Pay or PayPal will not be eligible. A Platinum Card account may receive this benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the benefit. Uber VIP is available in select cities and is governed by Uber's terms and conditions. Credit may be applied to all Uber car types and UberEATS orders. To redeem monthly ride Credits, you must select to use the Credit in your Uber app prior to completing the Uber ride or placing the UberEATS order. The discount will not apply to previous Uber transactions and cannot be used when paying with an UberFAMILY profile. New and existing Uber users are eligible. Uber will apply discount at the point of sale. There is no limit to the number of transactions you may apply the Credit to each month, up to a total of $15 in Credits per month. Each year in December, you may apply up to $35 in Credit. The discounted cost of a ride will be displayed on your post-ride email receipt. If you are eligible to receive additional Membership Rewards points on your ride transaction, points will be awarded on the balance after Credits are applied. Credit may only be applied within the United States. Monthly ride Credit expires at 11:59 PM Hawaii Standard Time on the last day of each month. Unused Credit will not carry over to the following month. Credit will be applied for the month in which the transaction is completed. If transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before the Credit. Certain Uber-branded credits may be applied to your balance prior to this Credit. For purposes of fulfilling upon this benefit, American Express will share with Uber certain information about your card, including the card type, and updated Card information from time to time. If you do not wish to participate in this program, please call the number on the back of your Card.
USA personal Platinum Uber $200/year credit (2017-2019)
Jun 24, 2019, 2:04 pm
#1081
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Did you have issues even after being transferred to the Priority Support Team? I am no fan of Uber (as I have posted on the rideshare forum here, I am currently on my fourth account or payment method suspension with Uber - each of the past three times the Priority Support Team has stated the suspension was incorrect), but my problems have always been resolved quickly upon being handled by the Priority Support Team. The problem is the huge mess in getting in touch with them.
Jun 25, 2019, 5:58 am
#1082
Join Date: Aug 2018
Posts: 27
Today, I tried to ride from SFO. The fee showed $15.69. But when i tried to order by using my $15.00 Uber Credit, the app just wouldn't let me request the ride. It just went back to the first screen. I guess because my Uber Credit was not enough to cover the whole trip, and it wouldn't let me charge the balance to my credit card. I finally just used other transportation. That's it , I am done with Uber. I just use the credit for Uber Eats and forget about the ride anymore.
Last edited by Racky; Jun 25, 2019 at 6:45 am Reason: typo
Jun 25, 2019, 8:07 am
#1083
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,460
Jun 25, 2019, 8:17 am
#1084
Join Date: May 2011
Location: NYC (LGA, JFK), CT
Programs: Delta Platinum, American Gold, JetBlue Mosaic 4, Marriott Platinum, Hyatt Explorist, Hilton Diamond,
Posts: 4,895
I have begun loading Uber Cash once a week with $100 (costs $95 with the discount). The Amex credits always appear in the Uber Cash bucket, along with other various $5 credits I get. This has been working pretty seamlessly and has actually helped reduce my Uber usage a bit
Jun 25, 2019, 2:35 pm
#1085
Join Date: Apr 2014
Posts: 1,639
RE Lime scooters - When you scan one in, the text tells you you can pay with credit, debit or uber cash, but the app does not provide an option to pay with uber cash. Add payment only allows adding a new credit card. I've sent an inquiry into uber but am not optimistic this is going to work. The text is probably just wrong.
Jun 25, 2019, 4:26 pm
#1086
Join Date: Mar 2019
Location: SFO/SJC, JFK
Programs: United 1K 2MM - Jet Blue Mosaic - Hyatt LTG - Marriott Plat - Hertz PC
Posts: 205
I am Uber Platinum and have never gotten the Priority Support Team on initial contact. In fact it usually takes threatening never to use Uber again or requesting my account be closed in order to reach the Priority Support Team. Then the Priority Support Team resolves my issue immediately. It is such an unpleasant farce.
Jun 26, 2019, 10:50 am
#1087
Join Date: Jun 2011
Posts: 692
I have plat and Schwab plat and only use the Uber benefit for Uber eats, about two months ago only $15 would show in UberEats but $30 would show in the Uber app, nothing I did would fix the issue including deleting and re-adding my plat cards, uninstalling the app, etc. and Uber support was completely useless and incompetent. The only thing that eventually fixed it was me deleting my Uber account and making a new one. Very frustrating ordeal and made me loathe Uber.
Jun 26, 2019, 4:53 pm
#1088
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
Why anyone would chose to do business with a company that treats its customers this way is beyond me. Just move on.
Jun 27, 2019, 12:21 am
#1089
Join Date: Feb 2012
Posts: 4,477
1). Not get the personal PT card, and have no issues with Uber;
2). Get the PT card, and try to recover the sunk cost by using all or most of advertised benefits; or
3). Keep the card, ignore the wasted AF, and not deal with unsavory subcontractors like Uber. This option still allows the use of remaining benefits, but those can possibly be obtained for less with a different CC/bundle.
Jun 27, 2019, 12:33 am
#1090
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,967
Jun 27, 2019, 7:22 am
#1091
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
As @MaxVO mentioned, the simple reality is that the benefits offered by the AMEX Plat are bundled. No, I'm not going to cancel the card over this, because the reality is I'd keep the card just for Centurion Lounge access not to mention I get more value than the AF back every single time I book an FHR stay or an IAP flight.
But that's also why it's beyond ridiculous, for example, for others to suggest that if I'm not going to cancel my AMEX Plat then I shouldn't post my negative experiences in this thread. The whole point of this forum is to share experiences including negative experiences - in the case of the latter, first and foremost to help each other get these problems resolved, but also so that people know that problems exist, and hopefully know how to fix those problems should they continue to happen or at least make the right decisions about the product.
Jun 27, 2019, 7:22 am
#1092
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
You're right, and I expressed my thoughts poorly. My intent was not to cast shade on folks who are battling to get value but rather just an expression of my frustration with how Uber treats its customers. I would love it if there is a way to extract value from them via our benefit without actually giving them any money.
Jun 27, 2019, 2:25 pm
#1093
Join Date: May 2011
Posts: 29
Today, I tried to ride from SFO. The fee showed $15.69. But when i tried to order by using my $15.00 Uber Credit, the app just wouldn't let me request the ride. It just went back to the first screen. I guess because my Uber Credit was not enough to cover the whole trip, and it wouldn't let me charge the balance to my credit card. I finally just used other transportation. That's it , I am done with Uber. I just use the credit for Uber Eats and forget about the ride anymore.
This new inability to use the AmEx credit to offset part of a ride is ridiculous. To make matters worse is that Uber cash now seemingly has to be added in $25 increments. I do not expect anything to change from AE or Uber, and expect this will be the new norm, but I am at least logging my dissatisfaction with AmEx on this issue.
Jun 27, 2019, 8:20 pm
#1094
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Just encountered this today. It was highly annoying to say the least. The app provided no warning or error message, but would keep kicking me between requesting pick up and confirming pick up location. Finally, I "figured it out" by requesting the car on a credit card and attempting to switch the payment method to Uber cash, only to be told that I cannot apply Uber cash as I have insufficient funds.
This new inability to use the AmEx credit to offset part of a ride is ridiculous. To make matters worse is that Uber cash now seemingly has to be added in $25 increments. I do not expect anything to change from AE or Uber, and expect this will be the new norm, but I am at least logging my dissatisfaction with AmEx on this issue.
This new inability to use the AmEx credit to offset part of a ride is ridiculous. To make matters worse is that Uber cash now seemingly has to be added in $25 increments. I do not expect anything to change from AE or Uber, and expect this will be the new norm, but I am at least logging my dissatisfaction with AmEx on this issue.
Jun 28, 2019, 12:56 am
#1095
Join Date: May 2011
Posts: 29
When you want to use your Uber Cash balance on a trip, you’ll need to select it as a payment method before requesting the ride.
To do this:
1. Enter your destination
2. Tap on your payment method above “Confirm”
3. Tap "Change" under “Profile and Payment” if you’ve setup a profile
4. Select "Uber Cash"
When Uber Cash is your payment method, you’ll be asked to refill your Uber Cash balance to pay for rides if your balance is below the estimated price of your trip. You can purchase just enough to cover your ride, or you can purchase a set amount of Uber Cash and receive a discount on the purchase.
To do this:
1. Enter your destination
2. Tap on your payment method above “Confirm”
3. Tap "Change" under “Profile and Payment” if you’ve setup a profile
4. Select "Uber Cash"
When Uber Cash is your payment method, you’ll be asked to refill your Uber Cash balance to pay for rides if your balance is below the estimated price of your trip. You can purchase just enough to cover your ride, or you can purchase a set amount of Uber Cash and receive a discount on the purchase.