Jan 10, 2017, 7:17 pm
Last edit by: ijgordon
Please include the following info:
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
Hotel:
Room Booked:
Rate:
Early Check-in:
Late Checkout:
Upgrade:
$100 Food & Beverage Credit:
Breakfast:
Prepaid/Paid at Hotel:
Loyalty Points/Benefits Received?:
Comment:
FHR reports 2013-2016 (excluding Las Vegas) are HERE.
http://www.flyertalk.com/forum/ameri...06-2012-a.html
FHR properties in Las Vegas are discussed HERE
FHR is the American Express Fine Hotels and Resorts benefit program available with Centurion and Platinum charge cards.
Receive these complimentary benefits with each FINE HOTELS & RESORTS booking:
- Noon check-In, when available
- Room Upgrade upon arrival, when available*
- Daily breakfast for two people
- Guaranteed 4pm late checkout. Additional special benefit unique to each property, such as a $100 food and beverage credit or a massage for two people**
USA cardholder may book online at: americanexpress.com/fhr or call Platinum Travel Service at 1-800-525-3355. Cardholders from other countries can use the same website to see participating properties, but cannot view prices or book. In some countries FHR properties can be booked through the general American Express Travel site.
Per the T's and C's of FHR, you must pay with an American Express card when checking out of the hotel. However many front desk agents don't notice or care so it is possible, but not a guarantee, that you can pay with a non-Amex card.
FHR Upgrades and Amenities [except Las Vegas]
Oct 1, 2018, 11:52 pm
#211
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,617
London West Hollywood
The London West Hollywood, Los Angeles
Two (2) one-night bookings
Upgrade: London Suite upgraded to Vista Suite for first stay and Crown Suite on second stay. Base rooms look horrible - view is of a wall on another property.
Early Check-in: Not used for first stay, 12:30p check in for second stay.
Late Check-out: Took advantage of guaranteed 4:00pm check out.
Breakfast: This one was new for us. Unlimited breakfast, and they encourage you to order to-go. Amazing service, good food.
WiFi: Included
Amenity: $100 property credit, used both times at the pool. Service was decent, loved the rooftop pool, chaise lounges, etc.
Overall Experience: Definitely will be our go-to in LA. Great sized base rooms, but definitely need Vista category + to get decent views. The unlimited breakfast was an awesome experience and while we didn't go crazy, it was nice to grab some cookies and fruit to-go. Loved the rooftop pool and padding on chaise lounges. There were soem bachelor/bachelorette groups and a wedding on one night so it can get a bit noisy. But loved our stay overall!!
Two (2) one-night bookings
Upgrade: London Suite upgraded to Vista Suite for first stay and Crown Suite on second stay. Base rooms look horrible - view is of a wall on another property.
Early Check-in: Not used for first stay, 12:30p check in for second stay.
Late Check-out: Took advantage of guaranteed 4:00pm check out.
Breakfast: This one was new for us. Unlimited breakfast, and they encourage you to order to-go. Amazing service, good food.
WiFi: Included
Amenity: $100 property credit, used both times at the pool. Service was decent, loved the rooftop pool, chaise lounges, etc.
Overall Experience: Definitely will be our go-to in LA. Great sized base rooms, but definitely need Vista category + to get decent views. The unlimited breakfast was an awesome experience and while we didn't go crazy, it was nice to grab some cookies and fruit to-go. Loved the rooftop pool and padding on chaise lounges. There were soem bachelor/bachelorette groups and a wedding on one night so it can get a bit noisy. But loved our stay overall!!
Oct 2, 2018, 12:06 am
#212
Join Date: Oct 2005
Location: SFO/SJC
Programs: AMEX PLT, AA PPro, Spire AMB
Posts: 1,617
Sanctuary Camelback, Paradise Valley / Phoenix / Scottsdale
Three (3) night booking, buy two (2) get one (1) free.
Upgrade: Sold out for the weekend, so booked a Mountain View Casita and got one. Highest building farthest from the main buildings. We just walked up and down stairs for exercise.
Early Check-in: 11:30am check in, room available.
Late Check-out: Took advantage of guaranteed 4:00pm check out.
Breakfast: $60 total at the main restaurant. OK for room service too, with small delivery charge.
WiFi: Included
Amenity: $100 property credit, used to cover pool charges.
Overall Experience: Good stay since looking for R&R at the pool. Good setup with pool staff helping to set up chairs and umbrella. Room was renovated a year or two ago, so definitely comfortable. Not having a desk in a room this large is a problem...but the bed/mattress was very comfortable. Good experience, though I think there may be better options nearby where we live for R&R weekends.
Three (3) night booking, buy two (2) get one (1) free.
Upgrade: Sold out for the weekend, so booked a Mountain View Casita and got one. Highest building farthest from the main buildings. We just walked up and down stairs for exercise.
Early Check-in: 11:30am check in, room available.
Late Check-out: Took advantage of guaranteed 4:00pm check out.
Breakfast: $60 total at the main restaurant. OK for room service too, with small delivery charge.
WiFi: Included
Amenity: $100 property credit, used to cover pool charges.
Overall Experience: Good stay since looking for R&R at the pool. Good setup with pool staff helping to set up chairs and umbrella. Room was renovated a year or two ago, so definitely comfortable. Not having a desk in a room this large is a problem...but the bed/mattress was very comfortable. Good experience, though I think there may be better options nearby where we live for R&R weekends.
Oct 2, 2018, 12:42 pm
#213
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
The Roosevelt, Waldorf Astoria, New Orleans
Stayed Monday - Thursday
Upgrade:
2 nights stay. Book the same and received the same upgrade as a HH Diamond with FHR.
Early Check-in: Arrived late.
Late Check-out: Offered, but not used.
Breakfast: $60 credit for use at either The Fountain Lounge or Teddy's Cafe.
WiFi: Included
Amenity: Note that the US$ 100 credit cannot be used in Domenica italian restaurant or parking.
Overall Experience: Highly recommended. I like that the F&B, gift shop prices weren't exorbitant as in other FHR hotels. During the check-out I was reminded by the front-desk agent that I've got still $30 credit and recommended to go back shopping to the gift shop!
Stayed Monday - Thursday
Upgrade:
Early Check-in: Arrived late.
Late Check-out: Offered, but not used.
Breakfast: $60 credit for use at either The Fountain Lounge or Teddy's Cafe.
WiFi: Included
Amenity: Note that the US$ 100 credit cannot be used in Domenica italian restaurant or parking.
Overall Experience: Highly recommended. I like that the F&B, gift shop prices weren't exorbitant as in other FHR hotels. During the check-out I was reminded by the front-desk agent that I've got still $30 credit and recommended to go back shopping to the gift shop!
Oct 2, 2018, 1:21 pm
#214
Join Date: Sep 2013
Location: BOS
Programs: United PremPlat; M LT Gold, HH Diamond, IHG Spire A
Posts: 144
St. Regis, Washington DC
Stayed one night
Upgrade: Booked lowest cat, upgraded to a non-suite. I was told that there is no basic suite for that night (Marriott Plat Plus) and honestly it didn't matter as arrived after 8pm.
Early Check-in: Don't know. N/A
Late Check-out: Don't know. N/A
Breakfast: $60 credit for use ($30 per person up to two) in Private Dining or at Alhambra. Used about $50 for one person and it was removed at check-out.
WiFi: Included, use last name and room number
Amenity: $100 property credit (exclusive of breakfast charges and catering).
Overall Experience: Short stay, but I like this hotel. Windows sound insulation is great, AC isn't noisy. Two great features!
Stayed one night
Upgrade: Booked lowest cat, upgraded to a non-suite. I was told that there is no basic suite for that night (Marriott Plat Plus) and honestly it didn't matter as arrived after 8pm.
Early Check-in: Don't know. N/A
Late Check-out: Don't know. N/A
Breakfast: $60 credit for use ($30 per person up to two) in Private Dining or at Alhambra. Used about $50 for one person and it was removed at check-out.
WiFi: Included, use last name and room number
Amenity: $100 property credit (exclusive of breakfast charges and catering).
Overall Experience: Short stay, but I like this hotel. Windows sound insulation is great, AC isn't noisy. Two great features!
Oct 30, 2018, 6:13 pm
#215
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
I have an FHR stay coming up and the noted benefit looks to be well below $100USD, is that allowed by the program? Is there any recourse if that actually is the case?
I'm not going to cancel even with a $40 benefit it is still an amazing deal for this stay.
Last edited by KingBraden; Oct 30, 2018 at 6:31 pm
Oct 30, 2018, 7:11 pm
#216
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Oct 31, 2018, 5:06 am
#217
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
Unique Amenity
- A complimentary dinner, for two people per room, excluding alcoholic beverages, taxes and gratuities, once during your stay
It's hard to find an official menu but looking at their Facebook they had mother's and father's day buffets for around 900ARS which is roughly 25 USD. These are also considerable higher than the menu posted on January 2017 on trip advisor which lists the buffet dinner at 560 ARS.
Oct 31, 2018, 7:21 am
#218
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
The buffet prices may be lower than the cooked-to-order menu prices. This site shows that menu prices range ARS 918 - 1836.
https://restaurantguru.com/La-Cravia-Ushuaia
https://restaurantguru.com/La-Cravia-Ushuaia
Oct 31, 2018, 8:08 am
#219
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
The buffet prices may be lower than the cooked-to-order menu prices. This site shows that menu prices range ARS 918 - 1836.
https://restaurantguru.com/La-Cravia-Ushuaia
https://restaurantguru.com/La-Cravia-Ushuaia
Never the less, assume that dinner is a total of$40 USD for two, what is the FHR recourse?
Nov 1, 2018, 12:42 am
#220
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461
And am I reading incorrectly, or are you planning your complaint (and demand for compensation) before you've even stayed there, and while you're still within the cancel deadline?
Nov 1, 2018, 1:59 pm
#221
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Moderator action
Nov 1, 2018, 4:51 pm
#222
Join Date: Jan 2010
Location: SFO
Posts: 1,754
Ritz-Carlton, Lake Tahoe
Stayed two nights
Upgrade: Booked Mountain View King, received Mountain View King
Early Check-in: Don't know. N/A
Late Check-out: 4:00 PM offered
Breakfast: $60 credit for use ($30 per person up to two) in the restruants. Was told at Check in that it included room service, but at check out it was not credited. After speaking to the manager room service breakfast cost was removed.
WiFi: Included, use last name and room number
Amenity: $100 property credit (exclusive of breakfast charges applied automatically to the folio).
Overall Experience: Meh, hotel is 9 years old, looks like its 20 years old. AC is noisy. Great for ski in / ski out. but a hiking weekend its not worth the cost. $40 per night valet cost.
Stayed two nights
Upgrade: Booked Mountain View King, received Mountain View King
Early Check-in: Don't know. N/A
Late Check-out: 4:00 PM offered
Breakfast: $60 credit for use ($30 per person up to two) in the restruants. Was told at Check in that it included room service, but at check out it was not credited. After speaking to the manager room service breakfast cost was removed.
WiFi: Included, use last name and room number
Amenity: $100 property credit (exclusive of breakfast charges applied automatically to the folio).
Overall Experience: Meh, hotel is 9 years old, looks like its 20 years old. AC is noisy. Great for ski in / ski out. but a hiking weekend its not worth the cost. $40 per night valet cost.
Nov 2, 2018, 8:55 am
#223
Join Date: Jul 2010
Programs: Marriott Titanium, DL DM
Posts: 298
I'm going to assume the property values the meal at $100 or more, and that there is thus no recourse.
And am I reading incorrectly, or are you planning your complaint (and demand for compensation) before you've even stayed there, and while you're still within the cancel deadline?
And am I reading incorrectly, or are you planning your complaint (and demand for compensation) before you've even stayed there, and while you're still within the cancel deadline?
Nov 4, 2018, 3:00 pm
#224
Join Date: Dec 2015
Posts: 12
Hotel: Loew's Hotel Chicago (single night stay *2)
Upgrade: merely nothing (at least I don't see any distinctions), not even a corn room. Stayed twice, the first time is even a room right at the elevator - super noisy at night.
Early Checkin: NA.
Late Checkout: allowed.
Amenity: $100 F&B credit, covers tips. The room service surcharge is very high - I ordered ~30 food to room and was charged 50+.
Breakfast: 2 $30 credit. The food is... well, I won't visit it without credits, but it is not "bad".
Overall: I booked it because it was cheap ($~200/night) as a FHR. I won't complaint about it as the F&B credit makes it a great deal. But I am not happy with it either. The upgrade is totally nothing. I am a plat in Marriott and happened to stay at a sheraton between two visits. I felt I got a better upgraded room with marriott than FHR. Maybe I am expecting too much or so. But I am not that happy about the upgrade tbh.
Upgrade: merely nothing (at least I don't see any distinctions), not even a corn room. Stayed twice, the first time is even a room right at the elevator - super noisy at night.
Early Checkin: NA.
Late Checkout: allowed.
Amenity: $100 F&B credit, covers tips. The room service surcharge is very high - I ordered ~30 food to room and was charged 50+.
Breakfast: 2 $30 credit. The food is... well, I won't visit it without credits, but it is not "bad".
Overall: I booked it because it was cheap ($~200/night) as a FHR. I won't complaint about it as the F&B credit makes it a great deal. But I am not happy with it either. The upgrade is totally nothing. I am a plat in Marriott and happened to stay at a sheraton between two visits. I felt I got a better upgraded room with marriott than FHR. Maybe I am expecting too much or so. But I am not that happy about the upgrade tbh.
Nov 4, 2018, 8:00 pm
#225
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,461