Rep says I'm "Highly valued customer "
Nov 21, 2016, 12:11 am
#1
Original Poster
Join Date: Jul 2015
Location: Boise Idaho
Posts: 34
Rep says I'm "Highly valued customer "
Toward end of a phone call with rep he mentioned twice that he had seen it noted in my profile that I was a highly valued customer.
I did start a business about 8 months ago and opened 2 new business cards at the time
Currently have 3 Amex personal.
Yearly I charge $80,000 personal and about a $100,000 on business.
Does this really mean anything?
I did start a business about 8 months ago and opened 2 new business cards at the time
Currently have 3 Amex personal.
Yearly I charge $80,000 personal and about a $100,000 on business.
Does this really mean anything?
Nov 21, 2016, 5:31 am
#4
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,790
Reason I say that is when I was at a Chase branch in August to apply for my CSR, the banked turned her screen to show me something and under the list of all my accounts it had an a dollar amount and "annualized customer profitability" or something to that effect.
I can't imagine amex,or Citi, it whoever wouldn't have something like that
Nov 21, 2016, 8:39 am
#7
Join Date: Sep 2015
Location: Toronto, ON
Programs: Amex Plat CAN
Posts: 90
Agreed. I've been getting this line recently as well and my spend is not in the same range as OP. Probably a customer service quality thing. Takes 3 seconds, makes the customer feel special. Good policy.
Nov 21, 2016, 8:42 am
#8
Original Poster
Join Date: Jul 2015
Location: Boise Idaho
Posts: 34
The rep told me at the bottom of his screen there was an alert I was a HVC.
I'm trying to figure out if
A. HVC mark is for the phone reps knowledge Which he alerted me to
b. If it's just a marketing thing to make everyone feel special
I'm trying to figure out if
A. HVC mark is for the phone reps knowledge Which he alerted me to
b. If it's just a marketing thing to make everyone feel special
Nov 21, 2016, 9:06 am
#9
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
or one of these people:
or one of these people:
or one of these people;
?
Ie, they may not say it to everyone, but they may say it to a whole lot of people.
Nov 21, 2016, 10:29 pm
#11
Suspended
Join Date: Sep 2016
Posts: 86
I've taken AMEX out behind the woodshed over the last couple years and they always tell me what a highly valued customer I am when I call.
Nov 22, 2016, 8:19 pm
#13
Original Poster
Join Date: Jul 2015
Location: Boise Idaho
Posts: 34
Nov 22, 2016, 8:26 pm
#14
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Nov 23, 2016, 8:34 am
#15
Join Date: Jul 2009
Location: LAX
Programs: AA 1MM; DL PM
Posts: 143