Bait & switch? [Letter offers different bonus than envelope.]
Feb 6, 2016, 8:53 am
#1
Original Poster
Join Date: Feb 2016
Posts: 1
Bait & switch? [Letter offers different bonus than envelope.]
Got an offer for a Sky Miles AmEx card that states 50,000 bonus miles on the envelope. The letter inside offers only 35,000 bonus miles if applied for by 2/16/16. Have called both Delta and AmEx and gotten the "I'm sorry, I don't show a 50,000 bonus miles offer attached to your account" run around.
Has anyone else had this happen? How should I go about getting the better offer?
Has anyone else had this happen? How should I go about getting the better offer?
Feb 6, 2016, 9:12 am
#2
Join Date: Oct 2013
Location: Seattle, 98155
Programs: Now MGM/Hyatt/IHG Gold Previously: DL DM, DL Reserve, Hyatt Diamond, SPG PLAT, M Life PLAT, IHG PLAT
Posts: 649
File a compliant with the consumer financial agency after you have reach out to them several times and can't resolve it. They will be the middle man with your compliant and the bank if have done wrong can't just make you run around in the phone automated tree.
i remember online it shows that most get reply in 15 days
i remember online it shows that most get reply in 15 days
Feb 6, 2016, 11:23 am
#4
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
I've seen Chase Mileage Plus offers weasily-worded that way. Best practice would have been to take a screen shot of the offer's landing page and read every single footnote before applying. Also, sometimes the miles arrive over two billing cycles, so there's still hope. After doing a few dozen credit card offers, I've seen a lot of weirdness, but no out-right provable cheating.
Feb 6, 2016, 11:28 am
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,042
Got an offer for a Sky Miles AmEx card that states 50,000 bonus miles on the envelope. The letter inside offers only 35,000 bonus miles if applied for by 2/16/16. Have called both Delta and AmEx and gotten the "I'm sorry, I don't show a 50,000 bonus miles offer attached to your account" run around.
Has anyone else had this happen? How should I go about getting the better offer?
Has anyone else had this happen? How should I go about getting the better offer?
Feb 6, 2016, 11:41 am
#7
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,611
Yes, it's entirely possible, which is why the footnotes in the offer terms and conditions are so important.
Feb 7, 2016, 4:18 pm
#9
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
File a compliant with the consumer financial agency after you have reach out to them several times and can't resolve it. They will be the middle man with your compliant and the bank if have done wrong can't just make you run around in the phone automated tree.
i remember online it shows that most get reply in 15 days
i remember online it shows that most get reply in 15 days